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Excellent 8.1
Based on 6757 reviews

Recent customer comments

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Excellent



based on 6753 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

Tai P. from Vietnam
Groups
Stayed 2 nights in December 2014
My experiences
I like the theme of the hotel, the location, and the staff
Overall I enjoyed it very much. the value was worth it and I will stay here again
Reviewed December 27, 2014

Rosenajehah R. from Malaysia
Families with young children
Stayed 2 nights in December 2014
The best choice of hotel if you choose to shop
Close to shopping malls
Great
Reviewed December 26, 2014

Pamela L. from Singapore
Groups
Stayed one night in December 2014
Average not worth the price
Location is gd
Location is gd but the room is small. Not worth the money that we spent.
Reviewed December 26, 2014

Aik N. from Singapore
Business travelers
Stayed 2 nights in December 2014
sub-par
nothing much really...
so so
Reviewed December 26, 2014

Jani S. from Indonesia
Couples
Stayed 2 nights in December 2014
Pleasant stay at Grand Park Orchard
Excellent location , clean comfortable room , friendly staff
I enjoyed my stay at Grand Park Orchard. The location was so convenient- we did not even have to use the underpass to reach the shopping malls nearby because there were pedestrian crossings just outside the hotel. The room was very clean and comfortable. The best thing about the hotel was the friendly staff - from the concierge to the housekeeping staff- who ensured that we had a pleasant stay
Reviewed December 25, 2014

Jani S. from Indonesia
Couples
Stayed 3 nights in October 2014
Convenient
good location, free international call and free wi-fi
I enjoyed my stay at Grand Park Orchard. The location was so convenient- we did not even have to use the underpass to reach the shopping malls nearby because there were pedestrian crossings just outside the hotel. The room was very clean and comfortable. The best thing about the hotel was the friendly staff - from the concierge to the housekeeping staff- who ensured that we had a pleasant stay
Reviewed December 25, 2014

Benjamin T. from Singapore
Families with young children
Stayed 2 nights in December 2014
Security Risk
location
We could put up with the stained towels, malfunctioning extremely cold air-conditioner (Still freezing at 30 degrees), slow response from the house keeping, but cannot accept the fact that house keeping would leave our room door ajar. We left the room at 6.50pm and got back at 9.05pm. God knows what could have happened. When guest services was called, only a "so sorry about that" could be given. I mean, at least if we were told that they would let the person who did that know it would have seemed better? The purpose of posting a review is to help the hotel improve. If staff needs to be educated, it would be good that it is done. But the last thing anyone wants after posting a review is to know someone got fired because of it. So do the right thing by educating the staff. Not firing. That would be a very iressponsible thing to do for any hotel.
Reviewed December 25, 2014

tan G. from Malaysia
Solo travelers
Stayed 2 nights in December 2014
surveys
locations, locations, locations
Satisfactory
Reviewed December 25, 2014

Agung S. from Indonesia
Families with young children
Stayed 3 nights in December 2014
clean, good location, fast service
clean, good location, fast service
Reviewed December 24, 2014

Vivi W. from Indonesia
Families with older children
Stayed 6 nights in December 2014
Excellent
Clean, Comfort n Excellent
That's a great experience with grand park orchard..really good hotel.. love it
Reviewed December 23, 2014