Back to hotel info

Excellent 8.1
Based on 6757 reviews

Recent customer comments

Filter by traveler type

based on 6757 reviews
  • Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for money 7.5
  • Food/Dining 7.3

Poh C.
December 16, 2014
3rd Stay
Location in Orchard, Friendly Staff and Spacious Room
I was there for business and brought my family along. My family had a great time enjoying shopping and the food orchard has to offer. A bit touristy but good for 1st time visitors not familiar with Singapore.

December 15, 2014
the breakfast not nice
best location, friendly staff, breakfast not nice

December 15, 2014
great staff
location, accomodation, and room service

Handi A.
December 13, 2014
okay hotel in prime location
prime location, clean room, free local and international call
hotel is located in prime area next to Paragon. room is kind of small, albeit clean. Front desk staff who checked us in was not friendly. My father was in the wheelchair and sick, since it was still 30 minutes short from the regular checking in time which was 2 pm, we asked if it was possible to give us a room. She said no room available yet. Ok, we understood and asked her how long should we be waiting and could the hotel notify us by sms when the room was ready. She said maybe room would be ready by 2:30 and hotel couldn't notify or call me since I did not have a local number. Told her how other hotel in front of their hotel went the extra mile by providing and upgrading us with a room when they saw my sick father. And how another hotel nearby sms us immediately after the room became available. She still said sorry, they couldn't do anything. At the end, somebody from the hotel called us after the room became available. I appreciated the gesture, at least they tried to make amend after a disappointing customer service. Still, the impression that it left us with was not really good. A 5 star hotel should a better customer service.

Rita M.
December 13, 2014
awesome hotel
location, service, and facility

December 12, 2014
Location is the only plus point
Over expected. Disappointed with the condition of the room. Overpriced.

Suneethi G.
Sri Lanka
December 12, 2014
Pleasant stay at Grand Park Orchard
Excellent location , clean comfortable room , friendly staff
I enjoyed my stay at Grand Park Orchard. The location was so convenient- we did not even have to use the underpass to reach the shopping malls nearby because there were pedestrian crossings just outside the hotel. The room was very clean and comfortable. The best thing about the hotel was the friendly staff - from the concierge to the housekeeping staff- who ensured that we had a pleasant stay.

Fira W.
December 12, 2014
over all good
clean , cozy , good location
great ambience

Jackson T.
December 12, 2014
Counter service staff
Ambience. Room. View.
I feel that the service staff at the counter could have been more helpful. She didn't sound very helpful at all.

Kym S.
December 12, 2014
location, staff, compliamentary mobile