arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 6678 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 6678 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

Gidion T.
Indonesia
May 04, 2014
Fine experience
Location, staff friendly, free phone calls
G

Azizah L.
Indonesia
May 04, 2014
Very good hotel
unlimited phone usage, friendly staff, fast check in and check out
Very good stay with unlimited phone calls to any destinations. Friendly staff who can speak Malay are helping the stay and easy to communicate perfect location, in the heart of Orchard road and shopping area

Azizah L.
Indonesia
May 04, 2014
Very good stay in the heart of orchard
- unlimited hone calls

Kong C.
Singapore
May 04, 2014
Cozy and nice environment
Comfortable bed Centrally located Nice staff
Cleaniness can be improved as there was rubbish hidden in the drawer. Other than that, everything is fine.

Farah N.
Indonesia
May 04, 2014
Awesome service.
1. We get a Samsung handphone courtesy of the hotel with FREE OUTGOING LOCAL & INTERNATIONAL CALL and we can bring it out of the hotel with us. 2. Attentive staff 3. Quick check in/out
The cons 1. we always have to stop by level 4 (lobby) and walk to the other end to take another elevator to our rooms. 2. there were ants on our bed and room carpet especially near the mini bar was sticky (#618). 3. the rooms were not sound proof, u can hear noisy neighbours walking along the corridor. 4. should i mention that they should not allow guest to eat DURIANS in the room? Our neighbour was eating durians in their room but i could smell it literally in my room!

irma E.
Indonesia
May 03, 2014
Great location
Location, clean, easy to find transportation
It was nice because the location is in the middle of orchard road and the staffs were nice and helpfull. For moslem, next to hotel is a mosque.

HA F.
Malaysia
May 03, 2014
Good stay ,good location n near to mrt
Big room,clean room ,good stuff
The hotel was so comfortable.very big n nice room.near to mrt n shopping mall.

Ching W.
Hong Kong
May 02, 2014
Cleanliness is a problem
Good location
Checnk in was delayed to 4pm. Washroom heygiene is unsatified. Water leakage occurred.

Dinovita A.
Indonesia
May 02, 2014
comfortable, near to the shopping centre
freindly staff, romance room, near to the mall
happy

Karine T.
Australia
May 02, 2014
Great location
Great Location, new hotel/modern and quite affordable
The best thing about this hotel is the great location. It is in the middle of Orchard rd and very close to the MRT. Improvement exists for the staff to be friendlier, and acknowledge patrons when walking past reception to change lifts. The room is also a bit dark. The buffet breakfast was not worth $48 per person as there was a very small selection of food. I did not like the way my omelette was made- which was lacking flavour.