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Excellent 8.1
Based on 6603 reviews

Agoda Verified Reviews

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based on 6603 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

7.7 Eric A.
March 20, 2014
Comfortable, safe & secured in hotel premises
near malls and shopping, accessible transpo, reputable address (orchard) , the 4th would be : smell of perfume all over the hotel
The concierge and front desk personnel were very friendly and quick to address my requests. Front desk Bob was very friendly and accommodating, he booked me a cab going to the airport. I had a brief friendly talk with him. The bellman (sorry forgot his name) was very helpful, courteous and made me feel special - he welcomed me right away when I got off from the cab, took my luggage,led me to the 4th flr front desk, then brought me to my room. I am a smoker, so a smoking room is a preference (glad there was a smoking room). I was amazed my room didn't smell of cigarettes even if I smoked inside. The hotel had a lingering perfume smell - very good. Restaurant personnel where I had breakfast looked so serious - maybe loosen up a bit - engage guests in short talks/niceties.Breakfast menu needs to improve - taste, variety and temperature of food (not so hot), dining area air conditioning was too cold that caused significant drop in food temperature specially my coffee. Pool area where a I had coffee and cigarettes need some renovation (floor tiles and walls, furniture worn out) - give the area more life to capitalize on the view . Front desk and lobby area - renovate and make it look more attractive and inviting. Front desk personnel Shakira or shukira (I forgot her name) - was also very helpful . Didn't have a chance to explore other amenities and facilities of the hotel but overall it was a pleasant stay.

Brunei Darussalam
March 20, 2014
Good Location
Location, Shopping, Easy access
It is very centrally located, shopping is near by, taxi are everywhere

10 Pieta D.
March 19, 2014
perfect stay in a very nice hotel with super staff
hospitality, professional staff, location
we enjoyed every minute of it. The only remark I would make is that the lobby should have more convenient places to stay for a few hours

7.7 Nika H.
March 18, 2014
Great location and comfort room
Great location, easy access to shopping mall a long orchard road and clean room

9 Lars E.
March 17, 2014
was nice
location, style, rooms
very nice location, very nice rooms, i liked it, a bit expensive but still ok.......they ask here for to much text

6.3 Miranda C.
United States
March 17, 2014
central location, close to shopping and restaurant
location, shopping, internet
ok, but the shower and bathrooms are terrible. don't know how but we flooded the bathroom, after showering. we had to ask the staff to come in and dry the place

8.7 Kah O.
March 17, 2014
Great location. Clean hotel. Good service.
Great location. Clean hotel. Good service.

10 Mariel A.
March 17, 2014
relaxing, friendly staff, good accommodation
very convenient stay, relaxing and friendly staff and good accommodation

8.3 FNU H.
March 16, 2014
superb locations in city center
locations, shopping in centar location
great location in city center, good for shopping spree

8 FNU H.
March 16, 2014
superb location hotel
location, shopping, bussines
Superb hotel in the city center for business and shopping destination