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Grand Park Orchard

270 Orchard Road, Orchard, Singapore 238857

Recent customer reviews

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Excellent

8.1

based on 6532 reviews

5349 reviews in English

Value for Money
7.5
Location
9.4
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.2
Food/Dining
7.3
All reviews (6532)
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Eliseba S. Business travelers Indonesia, February 4, 2016
My favorite hotel

Location, good service and comfort
9
my stay in this hotel is always satisfied
Piraya K. Groups Thailand, February 4, 2016
Service
5.7
Good
Cheong K. Groups Malaysia, February 2, 2016
Great hotel

The location is superb
7.7
Very good.
Richard T. Couples Australia, February 1, 2016
We will be back again.

Location, Good Vibe and free handphone + wifi.
9.3
Great !
Irene I. Solo travelers Indonesia, February 1, 2016
nice place to stay :)

clean, staff is nice, comfortable
7.3
Everything excellent
Kim S. Families with young children Singapore, February 1, 2016
Value for money

Location. Clean nice room
9
Vety comfortable
Yandi D. Families with young children Indonesia, February 1, 2016
feedback
4.7
We've been staying here many times when we visit singapore
Teng C. Solo travelers Malaysia, January 31, 2016
Expect to be better
4.7
Environment, rooms and location is very good. Very new, modern looking hotel. Dining is good. Inconvenience moment happened when I first enter to the hotel, due to split level of Concierge & Lobby, I am not too happy when I first enter to the hotel area. Concierge is not helpful at all, not bothering of guest and giving frustrated look to guest as I'm only asking of the way to the check-in counter. Not even offering a hand with my lugguage I'm carrying or directing me to the lift area. Front Desk Reception is fine, Housekeeping generally is doing good and more friendly to compare to those holding position mostly in the Front House, facing guest the very first impression. Overall, it's still a good stay to enjoy the facilites with slightly low impression.
Linda S. Solo travelers Indonesia, January 30, 2016
Well satisfied
6.3
Medical Treatment
Wena T. Families with older children Indonesia, January 30, 2016
Disappointing
3.7
I travel to spore every 3mths n stay in hotel.. For a 4* hotel, the below issues in grand park orchard need to improve: 1) wifi is not available thru out the hotel. U need to log in every time u come back to hotel, even at lobby. N u got to wait 10mins for wifi password at lobby. Just make it available at counter. Dont be cheap skate... 2) my room was not made up on second day...reason: full house?!? What kind of a 4* hotel is this?!? 3) tv channel was stuck?!? News can be heard but the visual was stuck?!? A definite 100% awful. 4) the two-way door lift is very dangerous. There should be a sign on both doors to remind guests not to lean on the door... This is necessary for old/young guests...
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