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Excellent 8.1
Based on 6674 reviews

Recent customer comments

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Excellent



based on 6674 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

Belen C.
Philippines
December 11, 2013
It was a whole new hotel experience
location and some room facilities like dvd, ipod dock and free calls
I was not sure whether I was upgraded to the premier room since i was not listed on the premier lounge. But the floor was supposedly for premier rooms.

Roy W.
Indonesia
December 10, 2013
great hotel in central location.
great location, comfortable room, near major shopping malls

kok C.
Malaysia
December 09, 2013
nice location hotel
nice location, near shopping area and clean room
Impolite staff when asked questions and very slow check in.

kok C.
Malaysia
December 09, 2013
nice location hotel
nice location, clean room and nice design
Impolite reception staff when you asked them questions and very slow check in.

kok C.
Malaysia
December 09, 2013
nice location hotel
nice location, good design and clean room
Not happy with the staff at the reception. Impolite when you asked them questions and very slow check in.

Lim L.
Singapore
December 09, 2013
Relaxed, easygoing staff, great service
Located at the heart of Orchard Road. Easygoing staff. Cozy room
During our stay, they were trying a 'Handy' proj where they provide a Google Nexus Hp for customers to make complimentary local & international calls. You can even carry the phone around. It was downloaded w tourist-friendly apps. This is a great trial! Other than that, the service were good, i managed to delay the checkout(to 2pm) without any fuss.

Princess O.
Philippines
December 09, 2013
One of the best hotels in Singapore
location, great room, superb service
My husband and I stayed in this hotel for 2 nights, 3 days. Our flight was from Europe which was about 12 hours to Singapore. We arrived in the hotel at around 9:00 am, and the receptionist was nice and accommodating. She even granted our request for an early check in, which made us really happy. Other staffs of this hotel are helpful and courteous. Location is along Orchard Road, and MTR is a mere 3-minute walk. There's also a free shuttle service to Sentosa across the hotel which runs every 30 minutes. We had a pleasant stay and will definitely use this hotel in the future.

Ann N.
Malaysia
December 09, 2013
One of the best hotels we have stayed
Room is clean, staffs are friendly, location is superb
A very nice hotel to stay. Near to the heart of Orchard road, easy access to the MRT station. Staffs are very friendly and the room is very clean and comfortable.

Therese M.
Philippines
December 08, 2013
Good location, hotel could be nicer.
Location, bathroom layout, bed
The rooms were quite small but the bed was comfortable and the bathroom layout was quite ingenious. The room would be big enough for 1 person and a bit tight for 2. Won't recommend it for families as little kids won't have enough room to play around. I was unfortunately placed in a room 2 floors over the hotel bar and it was extremely noisy. I loved that it was right beside the paragon and with all my favorite malls around. I usually stay at the mandarin and I wanted a change in venue. I probably would stay here again if there's a good promo.

haryono K.
Indonesia
December 07, 2013
a good location hotel to stay at orchard
location is good , clean room and strong wifi
stay at grand park orchard is always a good experience the only thing the price now is more and more expensive and need to include breakfast as compliment not an additional.