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Excellent 8.1
Based on 6669 reviews

Recent customer comments

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based on 6669 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

Felix L.
November 25, 2015
Average Hotel
Great Location, Services & comfort
Bath tub was damaged but no repair.

Astrid V.
November 25, 2015
great overall
free phone that can calls almost 15 countries. Staffs are very polite from bell boys to receptionists. This hotel can be pricey during peak seasons.
I was ver satisfied with everything. The room is clean with nice amenities and they are not stingy with water as well. You can ask for more bottled water as long as its still in normal range.

Ikasari W.
November 25, 2015
great location
location, cleanliness, friendly staff
the stay was short but it was pleasant

Piseth O.
November 24, 2015
Great Hotel
Free phone , clean , and best location
Its was great to spend my holiday in this hotel, i love it.

November 24, 2015
Comfortable bed
Cleanliness, Comfortable room and location
The room is comfortable and nice. but the breakfast was a bit disappointed for the 5 stars hotel.

Wong C.
November 23, 2015
Good location, friendly staff
Very near to shopping mall, good location. Staff was very friendly.
first time stay in Grand Park Otchard, is a pleasant experience to stay in this hotel. Will stay here again if got chances!

Stacey I.
November 23, 2015
Appalling service, disgusting hotel
Grand Park Orchard needs to be re-evaluated. This is NOT a 5 star hotel! We paid $30 of that was for the buffet breakfast which was horrible and we wouldn't eat. I asked for our money back on the breakfast since we were not going to eat it and were offered by the managed , to upgrade to breakfast at the club lounge which we agreed to. One of the employees took us to the club lounge, only to show us the exact same food but in a nicer room. I told him I am complaining about the horrible food, not the view and this food is exactly the same as downstairs. He said "our breakfast is Cantonese cuisine". I told him baked beans and cereal is NOT Cantonese cuisine, nor is it a 5 star breakfast, I can buy a tin of baked beans for $2 at the supermarket. The manager wouldn't give a refund and I we went to starbucks across the road for breakfast, costing an additional $20. In all, we paid $50 for 2 coffees and 2 muffins. What a total scam!!! This is my 10th visit to Singapore in 5 years, and is the worst breakfast I've had.

Tjondro O.
November 23, 2015
the facilitiy is good
a free telephone,clean,good location

Tuyet N.
November 22, 2015
It's always good to be back
Clean. location and friendly staff
It's always good, Love the bar downstair, enjoy drinking alone.

Amelia K.
November 21, 2015
Very comfortable stay
Friendly staff