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Excellent 8.1
Based on 6747 reviews

Recent customer comments

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based on 6747 reviews
  • Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for money 7.5
  • Food/Dining 7.3
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Ernesto C. from Philippines
Business travelers
Stayed 2 nights in December 2015
clean, efficient, value for money.
Reviewed December 31, 2015

udin M. from Indonesia
Families with older children
Stayed one night in December 2015
Fantastic Location
CanaryBar, Location, Service
Reviewed December 31, 2015

Nissa M. from Philippines
Families with young children
Stayed 3 nights in December 2015
great experience
near orchard, great staff, clean rooms
the room was not yet available even we arrived late
Reviewed December 29, 2015

Widyawati P. from Indonesia
Families with young children
Stayed one night in December 2015
It is a good location
Good service Good location Good handy phone
It was a good location but the room was too small for the standard rate of 5 stars hotel But anyway I can saved for my cellular expenses because of the handy phone Thanks
Reviewed December 28, 2015

Cindy K. from Brunei Darussalam
Stayed 4 nights in December 2015
Generally pleasant
Price, location, Handy device
My husband & I stayed here for 4 nights. The overall experience was okay. Besides the slight hiccup during check-in when they ran out of rooms with king-sized bed and the slightly black-stained blanket cover in our room, we had a generally pleasant stay. The hotel is located in the heart of Orchard Road and is only a few minutes of walk away from both Orchard & Somerset MRT Stations. Our room was not facing the main road so there was no issue with noise. The size of the room is comfortable & except for the aircon temperature (too cold!) we are generally satisfied with the amenities, especially the Handy device that we could bring around to act as our Wi-Fi hotspot when we were out and about. We did not have breakfast at the hotel as it did not seem worthwhile from the reviews we have read, so I can't comment on that. If we ever want to stay at Orchard Road again, we will consider returning to this hotel.
Reviewed December 28, 2015

Francis R. from Philippines
Families with older children
Stayed 2 nights in December 2015
unnecessarily very expensive, no value for money
location only
not worth the price
Reviewed December 27, 2015

WONG P. from Malaysia
Families with young children
Stayed 2 nights in December 2015
Good location for shopping
Good location for shopping, clean
Reviewed December 27, 2015

gitary M. from Indonesia
Families with young children
Stayed 2 nights in December 2015
nice stay
centrally located, clean and comfortable
Nice. Near to everywhere, underground walking distance, high speed wifi, clean, comfortable
Reviewed December 26, 2015

Eng L. from Malaysia
Families with older children
Stayed one night in November 2015
Great Location and good value
location, service and cleanliness
The hotel is located ib the heart of the shopping district overall, very nice
Reviewed December 26, 2015

Mohd M. from Singapore
Stayed one night in December 2015
Excellent but average for breakfast
Clean , location, courtesy
My Wife and I are happy during the stay. Courtesy front desk staff. Room was nice. Only thing that we felt regret during breakfast not much food available when we arrived at 8.30 am. Hotel is 5 stars but understated in providing to the guests.
Reviewed December 25, 2015