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Excellent 8.1
Based on 6658 reviews

Recent customer comments

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Excellent



based on 6658 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

Quynh T.
Vietnam
November 16, 2015
WORST EXPERIENCE EVER !
Location, nice bar, friendly manager
This is the worst experience I ever stayed in this hotel since 10 years. I mostly choose Grand Park Orchard because its very convenience, nearby everything such as shopping mall, MRT, restaurants, ect. I have never had any problems until this time. I was check it late around 11pm - 12pm, I was together with one lady, we weren't be greeting by the doorbell at first, we had to take suitcases out of taxi by ourselves. Once we went to the reception, we had to wait for 10 mins without a single word saying from the receptionist. There were four check in computers but only two staff. Noone was greeting us at first until I said "Hello" to that "busy lady". I always chose this hotel every time I want to stayed in Orchard area and I mostly came to Singapore every month so I would be a very potential customer. This time they gave me the very small room which I never stayed before, I called to the reception, talked with the same check in lady, she said because I was given free upgrade last time so thats why room is slightly bigger, but this time hotel policy changed and if I want to upgrade, I had to pay extra $40. Then during our conversation, she hang up the fone without noticeable. I was very very angry and came all the way from level 8 to reception to talk to her. She said that because she had another phone call, the question was why she didn't inform me before hung up ??? This is a 5 stars hotel, not 1 star with the attitude like this? At that time I was extremely tired and hungry because arrived to Singapore late, so I had big argument with this staff until the manager came out to address the problem. He gave us free upgrade, free access to Club Lounge on the next day and free chocolate with apologies letter. I could feel a bit better after received all the complimentaries from the understanding manager.

laurance L.
Indonesia
November 15, 2015
Best location
Location
Superb location, very suitable for shoppers

Rodora L.
Philippines
November 15, 2015
Happy
Clean,cozy and nice
Happy and satisfied

shierly S.
Indonesia
November 14, 2015
great
location, access to city
Excellent

Indriati T.
Indonesia
November 14, 2015
Very nice
Room, food and first service

KAMRAN A.
United Kingdom
November 14, 2015
Excellent Hotel
Clean , location, convinient
Very good

soo H.
Malaysia
November 13, 2015
Ok
Walking distance in orchard road to everything
It's was ok

Li T.
Singapore
November 12, 2015
Expectations met
Smartphone provided by hotel, comfortable bed, location.
It was expected. There isn't any serious issue.

Hendrick K.
Indonesia
November 12, 2015
small room, no soccer channel (football channel),
loacation,
I am very disappointed a 5 star hotel has a small room, I upgrade to premiere room but still very small for 5 star hotel. small swimming pool. no football channel, I have to go to near by hotel bar to watch English premiere league football chanel.

Randy I.
Indonesia
November 12, 2015
Bed not confort
Location & close to mt e hospital where my doctor
Average