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Excellent 8.1
Based on 6747 reviews

Recent customer comments

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Excellent



based on 6747 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

Arnold T. from Indonesia
Families with young children
Stayed one night in September 2015
Nice Hotel
Food,Location,Room
Good stay
Reviewed September 29, 2015

Arnold T. from Indonesia
Families with young children
Stayed 2 nights in September 2015
Nice Hotel
Food,Location,Room
Good Stay
Reviewed September 29, 2015

Wane T. from Indonesia
Families with young children
Stayed 3 nights in September 2015
Family holiday
The hotel in good location of orchard road, and my little cousin like eating jn Paragon mall then make grand park is family favo hotel
This trip we are make comparison to previous stay. We can say grand park have down level of service, cleanness and professionalism. 1. Service : late respon for order houskeeping, 2. Cleanness : while arrived hotel give us room, we are entry and smelly, then hotel staff move us to another room, we are entry and find weather inside not good - dusty, we shy to ask again move. 3. Professionalism : supposed a big 5 star hotel give answer to guest "sorry madam our respond late caused have full occupied, its mean the hotel not ready to service for all their room, means they reduce room to operational. Really not satisfied for this time staying in grand park hotel
Reviewed September 28, 2015

Andrew A. from Indonesia
Groups
Stayed 2 nights in September 2015
Great location
Location location location
Comforting
Reviewed September 27, 2015

Lenny K. from Indonesia
Families with young children
Stayed one night in September 2015
Great Location, Wifi and excellent customer servic
Great Location, Wifi and excellent customer servic
We had a good stay in this hotel and excellent customer service.
Reviewed September 26, 2015

Nipawan S. from Thailand
Business travelers
Stayed 3 nights in September 2015
Location
Location cleanliness comfort bed
Near office and main shopping street
Reviewed September 26, 2015

Deasy C. from Indonesia
Couples
Stayed one night in September 2015
the hotel was good
the hotel is clean and have a good location, have free handphone that we can used to call it.
Was great and comfortable
Reviewed September 24, 2015

bernard Y. from Australia
Couples
Stayed one night in September 2015
Five star disappointment
Location on orchard road
Had to request another room as there was mould in the bathroom. Around the shower and bath area. Second room was only marginally better. Furniture in the room was worn and chipped. In some places the furniture was covered in dust. I would not consider it a 5 star hotel, having stayed at another 5 star hotel directly across from it on orchard road a week ago. The hotel needs to lift its game in maintaining the property.
Reviewed September 23, 2015

Han L. from Australia
Families with young children
Stayed 4 nights in September 2015
location good
location, shopping
stay was generally ok, except that the shower in the bathroom was a pain to deal with as water gets out and onto the floor which was messy. Also, our baby cot was extremely dirty and seemed as it if had never been washed or cleaned before
Reviewed September 23, 2015

HUEY L. from Malaysia
Families with young children
Stayed 2 nights in September 2015
Good service
Staff friendly, nearby shopping mall and clean
Just few minutes walk to shopping mall and convenience to talk MRT
Reviewed September 23, 2015