arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 6665 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 6665 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

Vanessa L.
Singapore
August 17, 2015
Rude front desk staff, dirty bathtub
the location
We were meant to checked in at 2pm, was told the room is not ready. Questioned why and when the room is ready - the front desk woman, started to get rude and irritated, said it is 100% occupancy and everyone else is waiting, she can't give us a time so either we wait or leave. Very bad attitude when we are only enquiring why we can't check in at the allocated time. Bathtub was very dirty with stained, had to wear slippers while showering as it is disgusting to even let your feet touch the surface. There was a long Q for breakfast, not advisable if you are following a tight itinerary. Overall, not recommended.

Poosanee T.
Thailand
August 17, 2015
Perfect
Great location, room abd services
All perfect

Lin T.
Singapore
August 16, 2015
Convenience
Location, location, location
The hotel is situated at the center of Orchard Rd, the main Shopping district in S'pore. Shopping, dining all within walking distance. Save lots of time.

Allan L.
Singapore
August 15, 2015
Only location is the best
Location, location, location
I was disappointed with blankets. It smells of sweat! I don't know if it was washed or not.

wong T.
Malaysia
August 13, 2015
Good
Good
Good

Thura S.
Myanmar
August 11, 2015
Great Stay
Easy to Access to City
All Awesome

Christina L.
United States
August 11, 2015
great location but not up to 5 star standard
location, staff, service
Overall, the hotel is very comfortable and is great for young children because of its great location. It definitely could improve on its housekeeping and maintenance though. The housekeeping takes too long to make up the rooms. We could not even check in at 2 o'clock. The table counters were all dusty and the cups and silverware were also noticeably dirty. The bathroom had stray hairs and felt not so clean as well.

tan D.
Singapore
August 11, 2015
Room for improvement
convenience, good service and straight forward
Pretty good location with variety of food n shopping surrounded. The room is rather run down though this building had been renovated recent years.

Ong A.
Singapore
August 11, 2015
Central location
location, food, shopping
Good, location is the best. Food is everywhere. Room air condition is pretty cold no matter how you adjust the temperature.

ZE T.
Malaysia
August 11, 2015
Nice hotel with comfortable bed.
Nice hotel with comfortable bed.
Nice hotel with comfortable bed.