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Excellent 8.1
Based on 6747 reviews

Recent customer comments

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Excellent



based on 6747 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

ZE T.
Malaysia
August 11, 2015
Nice hotel with comfortable bed.
Nice hotel with comfortable bed.
Nice hotel with comfortable bed.

kim N.
Vietnam
August 10, 2015
Almost Perfect experiment !!!
Check in fast ; Room Clean and smell good ; hotel's location great
Friendly and smart front desk staff make my check-in process much easy and fast. Good view from my room even just 6th floor, room clean and smell great. Hotel near shopping mall with foodcourt inside make our shopping trip much better,MRT just 5 min walk. Free Wifi signal but not really good and connection loss many times. Breakfast included but absolutely a huge disappointment with less options for breakfast (1st day ok but 2nd and 3rd nearly same foods ) only can take 3/10 point. That's all for our 3 days trip. Hotel almost perfect if not had breakfast issue. Anyway great experiment and worth money.

Rudy L.
Indonesia
August 10, 2015
hotel with great location
location, location, location
good. love the location. lobby smells good as always. room size is not too big, but not to small either. free international calls using the orange phone. close to shopping centers and mt elizabeth hospital.

minh L.
Vietnam
August 10, 2015
Very good location
Location, location and location
Best location in Orchard. The room is small and i love the phone beneit included. Very convinience

Pedram C.
Australia
August 08, 2015
Average to Good, not Great
Location, Staff, Club Lounge

Feroni T.
Australia
August 07, 2015
Overrated
Location cleanliness
Was very uncomfortable. the room that we stayed was located next to the lift at level 7 and above the opened bar at level 4. The noise level is unacceptable. It was very noisy until 2 am. As a result we could not sleep well. Further on the next day there was cigarette smokes in our bathroom although the room and level should be smokes free. As we have a young baby we requested changing room. Smokes were not acceptable. They finally reallocated us to a new room quiter but smaller. And this took so long. The service was very slow and not as per 5star hotel standard. So overall it was a displeasant experience staying at grand park orchard.

Brenda L.
Canada
August 06, 2015
excellent location, efficient staff
The location is excellent for shopping on orchard and experiencing easy access to food courts and restaurants
We enjoyed our stay. The front desk was quick and capable. I needed to use the computer and printer and the staff was very friendly and helpful. We didn't get to use the pool but the garden is very nice and peaceful to take a break from busy orchard. Great ameneties. Good sized room with comfy chair and bedding.

Vontharnee J.
Thailand
August 06, 2015
An average stay
Location, Location, Location
My stay at the hotel was alright. The location is one of the main reasons I chose the hotel. The second is because I have stayed at the hotel almost every single trip I go to Singapore (about once a month). I used to enjoy the hotel because of the friendly and familiar staff, the comfort, and the food. However, there has been a massive change in staff and I found only one or two familiar faces. All the front desk staff that I knew was no longer there for the duration of my stay. The food options was disappointing. And there are parts of the hotel room that could do with some upkeep.

widjaja S.
Indonesia
August 06, 2015
Good location
Location, services and room
Good location

MUHAMMAD H.
Bangladesh
August 05, 2015
Pleasant stay, as always
1) easy access to paragon 2) easy access Mount Elizabeth 3) Al Falah mosque a few steps away
Over all good. But I think improve to must be made in the food category. Since we are Muslims, Halal should definitely be an option. The rooms are good and the bed is comfortable although some improvements in the bathroom must be done. Eco wash or showers beside the commode must be installed. This will ensure cleanliness. Other than that, always a pleasure to stay in this hotel. Keep it up.