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Recent customer comments

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based on 6538 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Staff Performance 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

8.3 Meidyanto T.
February 24, 2015
Clean, location & service
Superb Stay

10 Luis M.
December 16, 2014
best location
location, cleanness, value for money

7.7 Poh C.
December 16, 2014
3rd Stay
Location in Orchard, Friendly Staff and Spacious Room
I was there for business and brought my family along. My family had a great time enjoying shopping and the food orchard has to offer. A bit touristy but good for 1st time visitors not familiar with Singapore.

9.7 francis W.
December 16, 2014
perfect location with good value of money
location, cleanliness, good staff

8 Rita M.
December 13, 2014
awesome hotel
location, service, and facility

8 Suneethi G.
Sri Lanka
December 12, 2014
Pleasant stay at Grand Park Orchard
Excellent location , clean comfortable room , friendly staff
I enjoyed my stay at Grand Park Orchard. The location was so convenient- we did not even have to use the underpass to reach the shopping malls nearby because there were pedestrian crossings just outside the hotel. The room was very clean and comfortable. The best thing about the hotel was the friendly staff - from the concierge to the housekeeping staff- who ensured that we had a pleasant stay.

7.3 LIDYA P.
December 15, 2014
the breakfast not nice
best location, friendly staff, breakfast not nice

7 Low S.
December 12, 2014
Good location only.
Location, location and location.
Stay was pleasant, however knowing the brand, the hotel does not seem to match up with the brand. Room was clean but not packed properly. Kettle in the room was rusty hence called room service for a cup of warm water to take my medicine but was told to call housekeeping to change pot instead, and say they will only help me this once. Give a 5 star service hotel, the staff could have gone the extra mile by providing the cup of water and then bringing along a new pot to change. Staff at desk was not too friendly and enthusiastic too.

6.7 Kym S.
December 12, 2014
location, staff, compliamentary mobile

7 Jackson T.
December 12, 2014
Counter service staff
Ambience. Room. View.
I feel that the service staff at the counter could have been more helpful. She didn't sound very helpful at all.