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Excellent 8.1
Based on 6587 reviews

Recent customer comments

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Excellent



based on 6587 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.7
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.5
  • Food/Dining 7.3

8.7 Jani S.
Indonesia
December 25, 2014
Convenient
good location, free international call and free wi-fi
I enjoyed my stay at Grand Park Orchard. The location was so convenient- we did not even have to use the underpass to reach the shopping malls nearby because there were pedestrian crossings just outside the hotel. The room was very clean and comfortable. The best thing about the hotel was the friendly staff - from the concierge to the housekeeping staff- who ensured that we had a pleasant stay

5 Benjamin T.
Singapore
December 25, 2014
Security Risk
location
We could put up with the stained towels, malfunctioning extremely cold air-conditioner (Still freezing at 30 degrees), slow response from the house keeping, but cannot accept the fact that house keeping would leave our room door ajar. We left the room at 6.50pm and got back at 9.05pm. God knows what could have happened. When guest services was called, only a "so sorry about that" could be given. I mean, at least if we were told that they would let the person who did that know it would have seemed better? The purpose of posting a review is to help the hotel improve. If staff needs to be educated, it would be good that it is done. But the last thing anyone wants after posting a review is to know someone got fired because of it. So do the right thing by educating the staff. Not firing. That would be a very iressponsible thing to do for any hotel.

7.3 tan G.
Malaysia
December 25, 2014
surveys
locations, locations, locations
Satisfactory

8.3 Agung S.
Indonesia
December 24, 2014
clean, good location, fast service
clean, good location, fast service

8.3 Vivi W.
Indonesia
December 23, 2014
Excellent
Clean, Comfort n Excellent
That's a great experience with grand park orchard..really good hotel.. love it

9.3 Fitri K.
Indonesia
December 22, 2014
one of the best hotels at orchard
Borrowable cellphone, location, view

8.7 arvind K.
Malaysia
December 22, 2014
Convenient
Location,Location,Location

8.3 Fransiscus S.
Indonesia
December 22, 2014
very good hotel
clean, near hospital, at the center of malls
i enjoyed it

8 deborah W.
Singapore
December 22, 2014
Good location
Location, cleanliness, staff

8 Pei B.
Singapore
December 21, 2014
location of hotel
location
location of grand park is so easy and convenient by subway and located on shopping belt of orchard which will be a plus point, i will be back again.