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Grand Park Orchard

270 Orchard Road, Orchard, Singapore 238857

Recent customer reviews

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Excellent

8.1

based on 6466 reviews

5298 reviews in English

Value for Money
7.5
Location
9.4
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.2
Food/Dining
7.3
All reviews (6466)
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Geraldine A. Couples Singapore, May 3, 2016
Honeymoon
6.3
The staff very kindly upgraded us for our honeymoon stay. Lovely room!
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Gerardo C. Couples Australia, May 3, 2016
Dissapointing
4.7
Did not meet our expectations based on price. Excellent location right in the middle of Orchard shopping district but still quiet as it is off on a side street. Room was clean but a bit small. Staff do not appear well trained or motivated enough to deal with international travelers, particularly reception staff. Not much to boast about in terms of facilities with a pool more suited for children than adults and a tiny gym. Breakfast was not well organised with a limited sitting capacity not able to cope with peak guest flow. Judging by leftover food on plates it appears that the quality did not appeal to many either. The one surprising exception and great idea was the free Handy mobile phone available in the room and to take around during your visit that can be used as a hot spot for your other mobile devices.
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Fahri F. Families with young children Indonesia, May 1, 2016
Satisfied!
5.3
pros: Great location Friendly and helpful staff Complementary use of smartphone with free unlimited call and internet Free wifi Very close to the mosque cons: There is no direct elevator. So all guest must use 2 different elevators. 1st from entrance to lobby. 2nd from lobby to guest room. Room cleaning very late. Around 5pm everyday.
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Nian J. Couples China, May 1, 2016
Good location, small room
5.3
Good location, but facilities are just so so. Room is a bit small.
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Juni P. Couples Indonesia, April 30, 2016
Fantastic
6.7
Good location!
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Nhan H. Business travelers Vietnam, April 30, 2016
Exellent location and facility - Staffs need to be
6
Our stay was very pleasant and comfortable. Most of it has to do with the facility. The staffs on the other hands are not well-trained and a bit too passive.
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Vina A. Couples Indonesia, April 29, 2016
excellent location, free wifi
4.7
location wise this hotel is very nice. But because this hotel is always full, so is the reception area and they don't have queue line or someone who manages the queue like in Mandarin Orchard, hence the waiting time is quite long. Also the AC control in the room wasn't working like the last time we stayed here. We turned off the AC but still shivering through the night.
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Carlos D. Business travelers Venezuela, April 29, 2016
Convenient
6.7
And friendly with schedules
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Thi T. Families with young children Vietnam, April 28, 2016
Not perfect as expectation
5
I have been staying in some 5 stars hotels in Singapore. But The breakfast in here was very bad, they have a little food and not even fresh. They need to improve the quality of food.
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Tsogt S. Business travelers Mongolia, April 28, 2016
Disappointing. Very
3.7
1. The key didnt work. Had to change is three times. 2. Room not cleaned on time. Had to call for cleaning for entire 7 days. 3. Breakfast at club was only with few selections. Not fresh at all. 4th floor brfst was good. Perfect. 4. Laundry was not taken serioulsy. Had to call to make the laundry. Altho was included in the price. 5. Difficult to cash a taxi. And the arranging guys for taxi were not reliable at all. Better to call a taxi and move. 6. Location is the best. Right next to Paragon. Conclusion: next time i would not stay there. I would go for mandarin rochard.
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