2015
Very good 7.5
Based on 705 reviews

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About Grand Plaza Serviced Apartments

Description

This business class hotel, situated in Princes Square, is close to many tourist attractions. Guests will enjoy a prime location close to the train station as well as numerous entertainment areas, including Kensington Palace, Hyde Park, and Portobello Road Market. The hotel is a short walk from Notting Hill as well. The hotel offers a wide selection of on-site facilities, including recreational areas and a state-of-the art conference facility. The 200 rooms are decorated with a smart design theme that captures the energetic city ambience in an alluring way. The on-site eatery is the perfect place to grab a quick bite to eat. Grand Plaza Serviced Apartments is the perfect property for guests that want an ideal location and reasonable room rates.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Airport transfer
  • Shuttle service

Food & beverage

  • Room service
  • Restaurant(s)
  • Vending machine

Pets

  • Pets allowed

Cleaning services

  • Laundry service
  • Dry cleaning

Guest services

  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Family room
  • Elevator
  • Smoking area
  • Shared lounge/TV area

Health and security

  • 24-hour front desk
  • Safety deposit boxes

Business & money services

  • ATM

Languages spoken

  • English
  • Arabic
  • French
  • Italian
  • Portuguese
  • Romanian
  • Russian
  • Spanish
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Policies

When booking for 6 or more rooms, different policies and additional supplements may apply.

A security deposit of GBP 200 is required upon check-in for charges or damages during the stay and will be refunded upon departure.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:30 PM
Check-Out Until: 11:00 AM
Distance from City Center: 3. Miles
Distance to Airport: 15. Miles
Internet Usage Fee: 0 GBP
Number of Floors: 7
Number of Restaurants: 1
Number of Rooms : 198
Room Voltage: 240
Time to Airport (Minutes): 40
Year Hotel Last Renovated: 2012
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Recent customer comments

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.9
  • Location 8.6
  • Room Comfort/Standard 7.5
  • Service 7.7
  • Value for Money 7.4
  • Food/Dining 6.2

KWOK P. from Hong Kong
Families with young children
Stayed 4 nights in August 2016
Room is so hot without air conditioning even in summer time, in house carpets are dirty.
Reviewed August 18, 2016

Fazlina R. from Malaysia
Families with older children
Stayed 7 nights in July 2016
Favourite hotel in London
Good as usual! Although housekeeping knocked on our door as early as 8:30 am.
Reviewed August 12, 2016

Hans H. from United States
Groups
Stayed 2 nights in August 2016
Not What I Imagined
There are two major problems with this property. First is the wifi is terrible. It took more than 30mins to login to the wifi. There were many wireless connections to connect to but it seemed that none carried enough signal. After going through every wireless connection finally found one that was fast and stable. Secondly, this hotel does not have a reliable Air Condition unit. I came here in July and it is summer. It was at least 85 fahrenheit. Our room was beyond hot when we got in. We quickly looked for the AC controls but found a little AC mobile unit that only acts as a fan. According to the front desk you put ice packs into the unit and it blows out cold air, we did this and it didnt do. So we were stuck all day with a hot room. The temps went down outside but the heat was still in the rooms so it was very hard to sleep at all. Very disappointed. Everything else was fine. Clean room. Spacious. Comfortable beds.
Reviewed August 09, 2016

Bin T. from Singapore
Families with older children
Stayed 5 nights in July 2016
Unhappy
Most room no AC have to add water in air cooler ourself. Flooded with Malay . Room not suitable for tropical tourist. Have to add extra of 50 pound per day for AC rm and only few rooms available
Reviewed July 28, 2016

Khairulasma M. from Malaysia
Business travelers
Stayed 2 nights in July 2016
Room was hot
Room was hot.
Reviewed July 25, 2016

Saud R. from United Kingdom
Families with young children
Stayed 3 nights in July 2016
My stay in Grand Plaza Serviced Apartments
I reserve room for 6 people but unfortunately it has one bathroom and when I asked them they say we didn't mention that it has more than one in the website The extra beds are sofas and not beds and getting back pain till now When I arrived their was face tissue and then never replaced , the hair dryer wasn't working . The rooms are not designed for hotels as examples the bathroom in the apartment with 2 doors one of them without lock. The weather was hot and they don't have spair fans/coolers (only one for 6 people room). The cooler they have in the room is too dirty from inside. The lights switch only one for the hall and the bedroom. The rooms doesn't have enough air ventilation through the windows. The hair dryer wasn't working. I appreciate the behaviour of the first receptionist when I arrived .
Reviewed July 25, 2016

Fadzila A. from Malaysia
Families with young children
Stayed 8 nights in July 2016
Great location
Great location, close to major siteseeing spots and shopping. Suitable for families with smaller children.
Reviewed July 19, 2016

Kan L. from Hong Kong
Business travelers
Stayed 2 nights in June 2016
So far so good
good location; walking distance to bay Water and Queensway station; good for short stay in London
Reviewed July 19, 2016

Jeyaraj R. from Malaysia
Families with older children
Stayed 2 nights in June 2016
Extremely Disappointing
The website is extremely deceiving. We booked for a so called family apartment and it turned out to be nothing more than a one bedroom apartment with a double bed and two sets of mattresses on the floor in the sitting area. There was hardly any room to move around. And one bathroom is most surely not sufficient to take care of 6 adults in a very small apartment EXTREMELY DISAPPOINTING
Reviewed July 18, 2016

Jasmin K. from Malaysia
Families with older children
Stayed 5 nights in July 2016
Good rooms but cleanliness could be better
Superb location. Good size rooms for family holiday and the kitchen facilities are excellent. But the Management really needs to look into cleaning the rooms thoroughly. Malaysian restaraunt in the hotel was below par.
Reviewed July 16, 2016



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