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Grand Plaza Serviced Apartments

42 Princes Square, Hyde Park, London, United Kingdom W2 4AD (Show on map)

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Formerly : Somerset Bayswater Hotel
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Area: Hyde Park Number of Rooms: 198
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
482 reviews

Value for Money
7.4
Location
8.5
Staff Performance
7.6
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.4
Food/Dining
6.3
All reviews (482)
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Chris T. Business travelers United Kingdom, April 23, 2015
Just a poor room

Location / Price/convenience
6
Not as good as normal
Hong H. Solo travelers Malaysia, April 23, 2015
Very convenient to tube station and many eateries

location
7
Overall wad quite satisfactory except for a few days which our used plates and cups were not cleaned during housekeeping but simply group it together. Leave it used as it is.
Usanee R. Groups Thailand, April 18, 2015
Only one worst thing is the shuttle service guy

Cleanliness, room with kitchenette, helpful staffs
9.3
Everything at the hotel is perfect. However, on the date of checking out, we requested for shuttle service to take us to Victoria train station. I had only 50 note and paid the driver for £28. He gave me changes with expired £10 note. Suddenly I paid for train ticket, so I knew it was expired note. The hotel should ban that driver forever.
Usanee R. Groups Thailand, April 18, 2015
Everything at the hotel was so good but

cleanliness, kitchenette, and location
8
Staffs are helpful, especially Malaysian Bell Boy. The location is so perfect. Only one thing disappointed because the driver of the shuttle service, he gave us changes with expired 10 pounds bill. I wish the hotel do something with that guy.
Ihab Y. Families with young children Malaysia, April 11, 2015
ridiculous architecture

location to bayswater where lots of halal foods located
4.3
Not satisfactory
Ching P. Families with young children Hong Kong, April 10, 2015
Great location. Staff are friendly. Room was ok

Location. Staff. Location.
7.3
5 mins walk to Bayswater station. Great area with great restaurants. Room was not as good and clean as in the pictures. Staff are friendly and helpful but on the last day before checking out, we requested an hour late check out cause the check out time is a bit early - 11am and the reception said no way and they need to charge £10/hour. When it hits 12 noon, the fire alarm goes so loud to kick us out. They only come once a week to clean up your room so it can't really called service apartment but it is the only hotel which provided hair dryer.
Charl R. Couples South Africa, April 8, 2015
feedback on stay 3-8 April

location
5.3
rooms were shabby and poor furnishings, carpet metal strip lifting at the centre of room around kitchenette area. Daily only the bed was made, coffee cups were never washed and bathroom taps and counter never wiped down.
Dawn B. Families with older children United States of America, April 5, 2015
triple room..

location
7.3
it was nice however the carpet is outdated and they need to consider changing the carpet... it made a room filled dingy. Also the bathtub drain is broken. it was a nice hotel but considering we traveled to other boutique hotels it certainly was not a 4 star.
Tuti N. Families with older children Brunei Darussalam, April 4, 2015
convenient location, clean rooms and good service

location, laundrette and cleanliness
7.3
Rune J. Families with older children Norway, April 4, 2015
moderate- overrated

quiet location
4.3
ok, but not as expected. This hotel is overrated and holds the quality for a 3 star level. We stayed for 3 nights and that is enough on those terrible sofabeds. They needs to be replaced.

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