arrow-up-icon Get points on your miles program!
Back to hotel info

2015
Very good 7.6
Based on 682 reviews

Recent customer comments

Filter by traveler type
Very good



based on 682 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.4
  • Location 8.6
  • Room Comfort/Standard 7.5
  • Staff Performance 7.7
  • Value for Money 7.4
  • Food/Dining 6.2

6 YY T.
Malaysia
May 31, 2016
Great location but...
Great staff and location, but the rooms were a bit of a let down - sinks and a room A/C not working. Carpets could do with a bit of cleaning as well.

5.6 Sarah E.
Australia
May 29, 2016
Didnt look like the photos
The staff were friendly and the location good but the photos didnt look anything like the room we got. The bedroom was so tiny it only had room for the bed with a gap down one side. It was really basic and I was glad that I had only booked it for the one night. I even paid a bit extra to get an up graded room, so I dread to think what the basic room looked like. Also the lift didnt go all the way up to our floor so it was difficult to get our heavy cases up to the room.

9.2 Rune L.
Sweden
May 27, 2016
Perfect location
we visited London for football matches on Wembley

8.4 WILLIAM Y.
Singapore
May 22, 2016
Highly recommend
Great value. Nice and clean apartment. Close to shops and eateries. Walking distance to 2 underground stations. Close to open top bus tour stops.

7.2 Kristina T.
Australia
May 18, 2016
Accommodation with kitchen
As a small family group (3) of mixed ages travelling together, we wanted eating and sitting areas as well as quick access to sights. Accommodation adequate but when shared as triplex couch set up as third bed so no siting area left, definitely get 2 bed to ensure comfort. Also sofabed not comfortable for adult. Building is quite noisy as we could hear people above and in corridor. Kitchen area good, but need dishcloth. Position good near food, supermarket, 2 underground stations and Hyde Park. Staff efficient and helpful. Internal doors were self closing and this was annoying and not always safe. Uneven floor levels unsafe for the elderly. Towel rack difficult to hang towels on. Internet slow and intermittent, could not receive emails. Solidly average accommodation saved by helpful staff, cleanliness and position.

5.6 Mohd I.
Malaysia
May 16, 2016
Improvement is a must
Staff either ignorant or just not helpful or merely following hotel rules that are not customer friendly. The beds are most unconfortable.They need to be changed.

6.8 Hiu W.
Hong Kong
May 14, 2016
A bit disappointed but you get what you pay
We got a 3-person apartment which is a bit squeezed, pictures looked so much better than the real room. Location is fine, close to the tube station and hyde park with supermarkets and restaurants nearby.

8.8 Kany S.
Indonesia
May 08, 2016
best staff
we had a good experience caused served by best Staff

6.8 Przemyslaw L.
Poland
May 05, 2016
just fine
wifi should be better

8.8 Karan G.
India
May 05, 2016
Comfortable stay in central London
Nice hotel, centrally located. Room was nice and clean with all the basic facilities.