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Excellent 8.1
Based on 521 reviews

Recent customer comments

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based on 521 reviews
  • Cleanliness 8.5
  • Facilities 8.1
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.3
  • Value for money 7.9
  • Food/Dining 7.1
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Jingdong Y. from China
Business travelers
Stayed 2 nights in April 2014
comfortable and spacious romm, friendly staff
garden style, spacious room and friendly staff
very good... the staff are very helpful.. quiet environment with garden view... spacious room (not often seen in Japan)
Reviewed May 10, 2014

Kai W. from Singapore
Stayed one night in April 2014
Very comfortable room at reasonable price
The rooms are big and well furnished, the staff are english speaking and helpful, easy access to JR and metro stations.
Very comfortable room. They allow us to check in on arrival at 1pm. The staff can speak good English and very helpful. Walking to JR and metro stations require around 5 minutes. Good restaurants nearby, with Chinese cuisines, Japanese BBQ, Seafood restaurants, and fastfood. Shinagawa station has many café and restaurants nearby. Isetan Queens inside the station offers fresh sashimi,sushi and much more at reasonable price. If we go to Tokyo, this is definitely our first choice for hotels.
Reviewed May 04, 2014

Bob C. from Malaysia
Stayed 6 nights in April 2014
Great location, not so friendly staff.
Location, accessibility to train station, size of hotel room.
Great location: approx 6min walk to Shinagawa station which is a main station connecting to the various train lines and the Shinkansen (bullet train) Size of rooms: large rooms compared to other hotels. We got a refurbished room which is very comfortable. Being a city hotel, there isnt much view to speak of. Staff friendliness: not very friendly staff, presumbably because they see large numbers of business visitors (this is a full business hotel with it's own conference centre). Surprisingly, a few of the concierge staff speaks very limited english with it being a business hotel.
Reviewed May 03, 2014

TECK L. from Malaysia
Stayed one night in April 2014
Basic Hotel but does not worth that much.
Near to airport, train station
Reviewed April 21, 2014

Chee L. from Malaysia
Business travelers
Stayed 2 nights in April 2014
Clean, nice and great location
comfortable, business centric, and friendly
I would go back again
Reviewed April 14, 2014

Pasit A. from Thailand
Solo travelers
Stayed one night in April 2014
Reviewed April 14, 2014

baso B. from Indonesia
Families with older children
Stayed 3 nights in March 2014
very nice
garden. room and lobby
i like stay in hotel becauce very good and the garden very nice
Reviewed April 08, 2014

cynthia X. from Singapore
Business travelers
Stayed 3 nights in March 2014
nice hotel n spacious room
the room is big n clean
Nice hotel
Reviewed April 07, 2014

mike T. from United Kingdom
Business travelers
Stayed one night in March 2014
An excellent value hotel in a convenient location
Room size/quality, price, location
Reviewed March 21, 2014

Han L. from Singapore
Stayed 3 nights in February 2014
Very good value-for-money by Japanese standards
Spacious rooms. Friendly staff. Close proximity to the station and shopping areas.
We had a very pleasant stay over 4 nights. We found the rooms to be very spacious by Japanese standards and reasonably priced. Even though the JR station was a short walking distance away, it was nice to have the option of taking the shuttle after a long day's shopping.
Reviewed March 16, 2014


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