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Grand Seasons Hotel

72 Jalan Pahang, Chowkit / Putra WTC, Kuala Lumpur, Malaysia (Show on map)

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Area: Chowkit / Putra WTC Number of Rooms: 678

Recent customer reviews

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Good

7.5

based on
2571 reviews

Value for Money
7.6
Location
7.6
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
7.1
All reviews (2571)
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Adam W. Families with older children Australia, July 1, 2013
terrible, never going back

only 1 good thing a doorman named Yusef who helped me sort a taxi, thanks Yusef
3
Rude staff on check in, rude staff when asking for towels for our room. Very poor quality bed linen. No replacement of tea and coffee. Room service food extremely poor quality. Long long waits for the lifts, one morning we actually took the stairs down 22 flights. Breakfast ok but not for the high price although the staff in there were very attentive thank you. Bathrooms mouldy, marks around the toilet, handbasin and mirrors not cleaned properly. People were allowed to smoke anywhere. Windows on the outside had green mould marks everywhere. Internet expensive but good strong connection. This hotel is supposedly 4 stars but I would not give it that. It is near a light rail station but it is not in the best area. If I was a female traveling solo I would NOT go to this hotel, in fact everybody should avoid it.
Daniel N. Business travelers Singapore, June 30, 2013
Central Location

Food, drinks and near to World Trade Centre
8
Good
Saiful F. Families with young children Malaysia, June 30, 2013
Feel good cause of the location

friendly staff and good service
8
Limited car park but bad bathroom. water trapped all around the bathroom..
Zainudin M. Families with young children Malaysia, June 30, 2013
I'm happy and very satisfied staying at this hotel

Good location, quiet environment and easy access to major shopping area
8
This hotel has good environment and customer service. front desk peoples alway give a prompt response to customer needs.Registration and check in counter has a very friendly personal and have a very good attitude in dealing with customer.They are so efficient.Room are quite nice and well arranged.Check out process is very fast and easy.Overall i'm very satisfied staying at this hotel.
Safilah J. Couples Malaysia, June 30, 2013
great n comfort

good service,good food,good location
8.7
Seng Y. Couples Malaysia, June 30, 2013
Tallest hotel in Malaysia

Clean and spacious room, value for money, strategically located in city central and specatacular KLCC view
7
Tallest hotel in Malaysia, nice city view, value for money. But encountered room with bad smoking smell. Suggest management to enforce strictly no smoking rules in hotel room.
Yogie C. Families with older children Malaysia, June 30, 2013
Nice hotel

location, food and transportation
8
Nice place and location, easy transportation to city. I enjoyed the buffet breakfast and lots of varieties.
Natasha S. Solo travelers Malaysia, June 30, 2013
short and interesting

fast check in, big rooms, clean
6
it was alright, although sometimes the rooms are not consistent. some stays are very good, and some are not too good. very good: lcd tv, complete furnished toiletries, not very good: old skool tv, dirty kettle, this time around, it wasnt very good. but the staff did its thing by clarifying the matter fast.
Mohammad F. Couples Singapore, June 30, 2013
Just average, lots of India tourist

Comfortable Bed, Cold Centralized Aircon, Free Wifi
7.3
I specifically chose grand season because of its high rise hotel and able to see KLCC. However, we were not given the KLCC view as all rooms with KLCC view were fully booked. Nevertheless, the hotel is just average. At the time of my stay, the hotel is upgrading their lifts. There are total of 6 lifts but only 1 and sometimes 2 are working at any one time. They have failed in managing the replacement schedule that it affect all of us badly. I stayed at level 26 and it can take us close to 15mins to get down to lobby level as there are too many stops at each level since there's only one lift in operation.
Daniel N. Business travelers Singapore, June 30, 2013
Clean rooms

great customer service, free carpark and nice environment
7.7
Very good. Good to see friendly staffs. Only 1 complain is the lift is too slow for the crowd at the hotel. I am sure it will improve once your lift is upgraded.

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Customer Reviews - Grand Seasons Hotel, Kuala Lumpur

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