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About Grand Serela Hotel Medan


Offering quality accommodations in the business, shopping district of Medan, Grand Serela Hotel Medan is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. This modern hotel is in the vicinity of popular city attractions such as Sari Mutiara Hospital, Vina Estetica Hospital, Sumatera Eye Center.

The facilities and services provided by Grand Serela Hotel Medan ensure a pleasant stay for guests. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, express check-in/check-out, luggage storage.

Grand Serela Hotel Medan is home to 221 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, internet access – wireless (complimentary), air conditioning, wake-up service, desk. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Grand Serela Hotel Medan is a smart choice for travelers to Medan, offering a relaxed and hassle-free stay every time.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park
  • airport transfer
  • car hire

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • tours
  • concierge

On-site facilities

  • family room
  • elevator
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site
  • currency exchange

Languages Spoken

  • English
  • Indonesian
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Child and extra bed policy
Infant 0-4 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 5-10 year(s) Must use an extra bed
  • Guests over 10 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2 km
Non-Smoking Rooms / Floors: yes
Number of Rooms : 221
Room Voltage: 220
Year Hotel Built: 2012
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Recent traveler reviews

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Very good

  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.3
  • Location 7.6
  • Room Comfort/Standard 8.4
  • Staff Performance 7.8
  • Value for Money 8.0
  • Food/Dining 7.5

6.8 TEUKU H.
May 11, 2016
the facilities
No pool and No spa

8.4 Helmi S.
May 02, 2016
Very happy
Enjoyed my time here and easy to get cab due to good location.

10 okto W.
April 09, 2016
Keep persistence

10 okto W.
April 09, 2016
Keep persistence

7.2 Omer A.
April 02, 2016
Big and good breakfast, good facilities but locati
It was a very nice staying

9.2 Ron L.
United States of America
March 30, 2016
One of our favorite Medan hotels
We always enjoy staying at the Grand Serela. Room, staff, food, facilities are all wonderful, in a great location for us.

6 Irwandy B.
March 09, 2016
Slow In Room dining service
Great location

10 David G.
United States of America
February 14, 2016
A Hidden Gem
The best breakfast in Sumatra, Super friendly and attentive staff, and good location
Wonderful - it gets better every time I stay there. This is my third time staying at this hotel and I will definitely stay there the next time I am in Medan.

10 Aji S.
February 12, 2016
Good Hotel
Big room, good breakfast and clean
The hotel is nice, their room is quite big and clean. They provide good breakfast with lots of food. Only one minus, there is no swimming pool and gym.

10 hendra H.
March 08, 2016
Nice hotel
Very exciting