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Grand Serela Hotel Medan

Jl. Gatot Subroto No. 395, Medan Baru, Medan, Indonesia 20119 (Show on map)

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"Good location, value for money, and nice breakfast ..."

  • Taty, Indonesia
  • August 13, 2015
  • Area: Medan Baru
  • Rooms : 221
  • Free Wi-Fi

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Room Types


When would you like to stay at this hotel?

Features of Grand Serela Hotel Medan

24-hour front desk

24-hour room service

airport transfer

ATM/cash machine on site


business center

car hire

car park

coffee shop


currency exchange


express check-in/check-out

family room

laundry service

luggage storage

meeting facilities


room service

safety deposit boxes

shared lounge/TV area

smoking area



free Wi-Fi in all rooms

Wi-Fi in public areas


car park

valet parking

Languages Spoken




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Offering quality accommodations in the business district of Medan, Grand Serela Hotel Medan is a popular pick for both business and leisure travelers. The hotel lies 2 km from the city center and provides accessibility to important town facilities. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Sari Mutiara Hospital, Vina Estetica Hospital, Sumatera Eye Center.

At Grand Serela Hotel Medan, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, express check-in/check-out, luggage storage.

Guests can choose from 221 rooms, all of which exude an atmosphere of total peace and harmony. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your reason for visiting Medan, the Grand Serela Hotel Medan is the perfect venue for an exhilarating and exciting break away.
Offering quality accommodations in the business district of Medan, Grand Serela Hotel Medan is a pop ... see more
Children and extra beds:
Infant 0-4 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 5-10 year(s)
Must use an extra bed

Guests over 10 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
2 km

Non-Smoking Rooms / Floors

Number of Rooms

Room Voltage

Year Hotel Built

Recent customer comments

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Very Good


from 402 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (402)
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Taty A. Business travelers Indonesia, August 13, 2015
Good value for money

Good location, value for money, and nice breakfast
The first impression was bad, since I can't get non smoking room while I was checking in. But the other officer help me to find another room, and I can move at night. Please management, make sure the customer's satisfaction level is same for all staff. Some staff treat me differently.
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Angga P. Couples Indonesia, August 12, 2015
NIce hotel in downtown

Location, room, food
This hotel location not too far from downtown. However i dont like with the room that i got due to there is no more non smoking room. I already give notes in my booking that i prefer non smoking room and high floor. Seems they never aware about my booking notes. Luckily i got big and spacious room even its consider smoking floor. The breakfast just ok for me as there is nothing special about the breakfast food.
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Sigit T. Business travelers Indonesia, August 4, 2015
Comfortable Business Hotel in Medan

Spacious, Clean, Location
I and my colleagues stay quite a number of times and nights at this hotel. Rooms are spacious and clean. Location is perfect for our business trip. Overall, this is a comfortable hotel for business trips. We will stay again. The thing they should improve is the breakfast quality. Check out time is also too long (room check).
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John C. Couples United States of America, July 18, 2015
Overrated hotel

Quick check in and check out
Very disappointing! Based on the reviews, I made a choice to stay at this hotel. I had plans to stay in Medan for 5 nights and booked one night at this property to see how it was before booking for my entire stay. I checked out after one night. Quick check in, less than one minute - nice. But very small room, no hot water, dirty carpet, worn out towels with threads hanging off them, and a disgusting breakfast. The breakfast was terrible; short on choices, cold food that should be warm, warm food that should have been served cold. Easy check out. The front desk staff is very efficient and was not surprised when told about the hot water and towels.
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Darwin L. Solo travelers Indonesia, June 27, 2015
I am very satisfied stay in this hotel

Cleaning , five star , perfect
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Hwa J. Groups Malaysia, June 22, 2015
Very hot water shower

The room is clean and average size. Breakfast buffet is variety. However, the water from the shower in the room is very very hot, no matter which way you turned, only hot water coming out. Beware of this.
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Felix B. Business travelers Indonesia, June 13, 2015
good stay

clean, comfort, nice service
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Felix B. Business travelers Indonesia, June 11, 2015
good stay

clean, comfort, nice service
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Muhammad R. Couples Malaysia, June 8, 2015

yhe food is very good
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Felix B. Business travelers Indonesia, June 5, 2015
good stay

clean, comfort, nice service
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< Previous page 1 - 10 of 402 reviews Next page >

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Customers like this hotel for:
Area recommended for:
  • business
  • shopping
Distance to airport:
  • Kuala Namu International Airport (25.8 Km)
Customer comments:
  • "Comfortable rooms" , "Good location" , "Smiling staff"
Top attractions in the area:
  • Plaza Medan Fair (1.3 Km / 16 min walk)
  • Cambridge Mall (1.9 Km / 23 min walk)
  • Rahmat Museum (1.9 Km / 23 min walk)
  • Sun Plaza (2.4 Km / 29 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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