Very good 8.0
Based on 472 reviews

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About Grand Serela Hotel Medan


Offering quality accommodations in the business, shopping district of Medan, Grand Serela Hotel Medan is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. This modern hotel is in the vicinity of popular city attractions such as Sari Mutiara Hospital, Vina Estetica Hospital, Sumatera Eye Center.

The facilities and services provided by Grand Serela Hotel Medan ensure a pleasant stay for guests. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, express check-in/check-out, luggage storage.

Grand Serela Hotel Medan is home to 221 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, internet access – wireless (complimentary), air conditioning, wake-up service, desk. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Grand Serela Hotel Medan is a smart choice for travelers to Medan, offering a relaxed and hassle-free stay every time.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park
  • airport transfer
  • car hire

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • bar


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • tours
  • concierge

On-site facilities

  • family room
  • elevator
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • ATM
  • currency exchange

Languages Spoken

  • English
  • Indonesian
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Child and extra bed policy
Infant 0-4 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 5-10 year(s) Must use an extra bed
  • Guests over 10 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2 km
Non-Smoking Rooms / Floors: yes
Number of Rooms : 221
Room Voltage: 220
Year Hotel Built: 2012
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Verified traveler reviews

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.6
  • Location 7.6
  • Room Comfort/Standard 8.4
  • Service 7.8
  • Value for Money 8.0
  • Food/Dining 7.5

Dora T.
July 25, 2016
Excellence in Medan
The staffs were professional, friendly & helpful. The buffet breakfast was amazing! Both local & continental cuisines were excellent. On a full house capacity, they need to improve in topping up the food consistently, as there were empty catering containers & they have run out cups & saucers for coffee. The food was cold & were not kept warm. I noticed that they were more attentive to the local guest (INDONESIANS), as they were mostly their main clientele, making the foreigners the secondary priority! Being one of the 4 star local hotel and not an international chain; nevertheless they need to adapt to the international standards in overall to maintain the 4 star standards.

Andre H.
July 17, 2016
Good hotel
Good hotel

Nixon M.
July 16, 2016
Staff and brekafast
The staff Asking age of my young daughter and said to pay more that not stated before and during reservation and breakfast not good. I suggest to choose others hotel.

Adam T.
July 15, 2016
nice hotel
thank u

Adam T.
July 15, 2016
Nice hotel
thank u

Budi S.
July 14, 2016
Strategic location
Nice food and strategic location. But no pool and gym

Nadya Y.
June 06, 2016
Nice Hotel
The hotel is nice and the food is good. But the staff need to be more polite and put a smile in their faces.

June 05, 2016
okay stay
Must pay for upgrade to twin room

Taty A.
June 03, 2016
Good place to stay
Good enough for one day trip. But it's I have chose a suggestion from the hotel staff who apparently work for the taxi provided by Hotel. She suggest car which can deliver me directly to Airport with same price with train. After I agreed, I was surprised with the bill which is different with what she said. Even finally she gave discount, but giving a false suggestion was a naughty one. Pleas check

manoharan N.
May 31, 2016
Still my favourite
Grand Serela is stll my second home in Medan. Overall, this hotel is worth the Rupiah you pay. But, I feel the house keeping department need to buck a bit. Some items are not in place when you move in and you got request for it. Anyway, the reception staff and those at the restaurant and simply good. They know by name and will come to you for a chat, nice feeling ya. Like to mention the restaurant staff Sari for the care she gives when I am having my breakfast. Many thanks to you.


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