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Customers like this hotel for:
    Area recommended for:
  • shopping
  • business
    Distance to airport:
  • Kuala Namu International Airport (25.8 Km)
    Customer comments:
  • "Comfortable rooms", "Good location", "Smiling staff"
    Top nearby attractions:
  • Plaza Medan Fair (1.3 Km / 16 min walk)
  • Cambridge Mall (1.9 Km / 23 min walk)
  • Rahmat Museum (1.9 Km / 23 min walk)
  • Shri Mariaman (2.4 Km / 29 min walk)

Note: Distances are measured as a straight line.

Grand Serela Hotel Medan

Jl. Gatot Subroto No. 395, Medan Baru, Medan, Indonesia 20119 (Show on map)

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"The staff was friendly. The room is very clean and..."

Harith, Malaysia November 10, 2015

Features of Grand Serela Hotel Medan

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • ATM/cash machine on site
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • express check-in/check-out
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shared lounge/TV area
  • smoking area
  • tours


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian

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Hotel Description
Situated in Medan Baru, Grand Serela Hotel Medan is the perfect place to experience Medan and its su...see more Situated in Medan Baru, Grand Serela Hotel Medan is the perfect place to experience Medan and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. For those of you who want to venture out, Sari Mutiara Hospital, Vina Estetica Hospital, Sumatera Eye Center are just some of the attractions available to visitors.

First-rate hotel services and facilities that define the Kagum Group experience await you at the Grand Serela Hotel Medan. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, express check-in/check-out, luggage storage.

Guests can choose from 221 rooms, all of which exude an atmosphere of total peace and harmony. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Grand Serela Hotel Medan is your one-stop destination for quality hotel accommodations in Medan.
Hotel Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (429)

Business travelers (186)

Couples (109)

Solo travelers (61)

Families with young children (39)

Families with older children (15)

Groups (19)

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Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (429)
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Jacquin S. Solo travelers
Indonesia, November 25, 2015
Good stay, comfort bed

It was a good stay, will definitely come back again
susie A. Business travelers
Indonesia, November 23, 2015
Room not ready at 6:00pm

Helpfull check in staff
After my long journey to Medan city finally I check in at 5:30pm at Grand Serela Medan. Just made me a little shock that at this time my room still not ready and the housekeeping still clean up. International time check In is at 3:00pm and as 4star hotel I think they knew the regulation very well.Over all the hotel is okay but sadly the time management for housekeeping department must be improved .
BURHAH M. Couples
Malaysia, November 27, 2015
lack of knowledge staffs but good manager, Mr Boby

cleanliness, quiet, comfy rooms
Had a problem during my check-in as they couldn't find my booking through Agoda. the front desk staff wasn't being helpful at all and told me to take the blame as it wasn't the hotel fault. i had to take the trouble to call Agoda and Miss Yee Yoke from Agoda have spoke to the manager and finally they found my booking that seems to be under What frustrates me the most was that the staff told me to go look for another hotel and doesn't being cooperative enough. I'd lost my usd85 if i left but my booking is there. That was the only turn off points. I had to give credit to the manager on duty Mr Bobby for taking responsibilities and indeed apologized on behalf. The cleanliness of the room was superb but the management have to take care of the water flow of the shower. The water pressure was too slow and i had trouble bathing. Please do so.
Novie O. Business travelers
Indonesia, November 20, 2015

elssa M. Business travelers
Indonesia, November 19, 2015
Very nice food

Food very nice, clean and confo
Over all evrything ok, hanya saja ada suara yg sangat berisik saat nyalakan shower closet!!suaranya seperti nyalain mesin
Harith Y. Couples
Malaysia, November 13, 2015
Value for money hotel

The staff was friendly. The room is very clean and reasonably spacious. The food is excellent.
My stay at the Grand Serela Hotel was fantastic. I have nothing much to complain about this hotel. I would strongly recommend this hotel to anyone. The room is reasonably spacious. The staff is very friendly and the food is excellent. I have only one disappointment though. In my 40 years of travelling all over the world which includes USA, Europe, United Kingdom, Middle East, Australia, China, Asia and Asean countries this is the first hotel that doesnt accept American Express. I was dumbfounded when the hotel receptionist told me that the hotel doesnt accept AMEX. Sincerely hope the management of this hotel will do something about this. Please let me know if the hotel have changed their policy to accept AMEX and I will make another trip to Medan and stay a few nights at the Grand Serela Hotel.
Eddy D. Solo travelers
Indonesia, October 26, 2015

comfort, value for money, clean
nice hotel
Agson P. Couples
Indonesia, October 14, 2015
no complaints. no problems. expected.

near to atm and minimart. cozy lobby.
stayed for 2 nights. sleep, bath and eat was good. cleanliness is good. comfortable lobby. the only minor thing is the pool is still on development. overall, an expected service from a 4 star hotel.
Noor Y. Solo travelers
Malaysia, September 28, 2015
Nice hotel

Comfort room, nice stay & pleasant
Overall it was OK
Roshidah A. Families with young children
Malaysia, October 05, 2015
Nice Hotel

Cleanliness, Stategic Location & Value for Money

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