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People love this hotel for:
    Area recommended for:
  • shopping
  • business
    Distance to airport:
  • Kuala Namu International Airport (25.8 Km)
    Customer comments:
  • "Comfortable rooms", "Good location", "Smiling staff"
    Top nearby attractions:
  • Plaza Medan Fair (1.3 Km / 16 min walk)
  • Cambridge Mall (1.9 Km / 23 min walk)
  • Rahmat Museum (1.9 Km / 23 min walk)
  • Sun Plaza (2.4 Km / 29 min walk)

Note: Distances are measured as a straight line.

Grand Serela Hotel Medan

Jl. Gatot Subroto No. 395, Medan Baru, Medan, Indonesia 20119 (Show on map)

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"Cleanliness, Stategic Location & Value for..."

Roshidah, Malaysia September 22, 2015

Features of Grand Serela Hotel Medan

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • ATM/cash machine on site
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • express check-in/check-out
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shared lounge/TV area
  • smoking area
  • tours


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian

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Hotel Description
Offering quality accommodations in the business district of Medan, Grand Serela Hotel Medan is a pop...see more Offering quality accommodations in the business district of Medan, Grand Serela Hotel Medan is a popular pick for both business and leisure travelers. The hotel lies 2 km from the city center and provides accessibility to important town facilities. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Sari Mutiara Hospital, Vina Estetica Hospital, Sumatera Eye Center.

At Grand Serela Hotel Medan, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, express check-in/check-out, luggage storage.

Guests can choose from 221 rooms, all of which exude an atmosphere of total peace and harmony. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your reason for visiting Medan, the Grand Serela Hotel Medan is the perfect venue for an exhilarating and exciting break away.
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (418)

Business travelers (181)

Couples (106)

Solo travelers (59)

Families with young children (38)

Families with older children (15)

Groups (19)

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Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (418)
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Noor Y. Solo travelers
Malaysia, September 28, 2015
Nice hotel

Comfort room, nice stay & pleasant
Overall it was OK
Roshidah A. Families with young children
Malaysia, October 05, 2015
Nice Hotel

Cleanliness, Stategic Location & Value for Money
Esther L. Business travelers
Indonesia, September 14, 2015

Ron L. Couples
United States of America, September 11, 2015
Great hotel great value

Beautiful facility, nice room, great value
We love the Grand Serela. Awesome facility and staff always remember us and very helpful and friendly. However, this time there were two disappointing things. First, for the two days our shower were always cold. Next, north Sumatra has been plagued for over a month with smoke from farmers and forest fires. Unfortunately, the huge lobby was FULL of more cigarette smoke than there was from forest fires outside. We have allergies to cigarette smoke and a problem for us. Most modern countries are outlawing public smoking, but personally we dont want to impose our personal situation on others, but we don't want to become sick from others enjoying their freedom either.
Bistok T. Business travelers
Indonesia, September 29, 2015
Comfort hotel to stay

food, clean and place
Comfort hotel to stay
Yee N. Couples
Singapore, September 11, 2015
Had a pleasant stay

1. Safe is of a good size, 2. Pillows quite comfortable
Quite pleasant. The fridge was not cold (I suspect the fridge is turned off when the room is vacated-something unique for this hotel).
ruben K. Couples
Netherlands, September 07, 2015
Nice clean hotel

Clean, good looking and nice staff
Short, for 6 ours to get to the airfield
wima S. Business travelers
Indonesia, September 07, 2015
Suggestion or Input

Clean, New
since i have to check out earlier then i asked to have breakfast with the box but it was not prepared very well, the bread not good and also not provided the water.
novy W. Business travelers
Indonesia, September 26, 2015

good design
So, lovely service, room adequate for our stay. We also had lunch there and the food and service was fine. Recommend for a convenient stay
Mr M. Business travelers
India, September 09, 2015

Staff n all are very helpful

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