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Grand Serela Riau Hotel

Jl. LLRE. Martadinata (Riau) No 56, Riau, Bandung, Indonesia 40114 (Show on map)

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Grand Serela Riau Hotel Bandung - Interior Grand Serela Riau Hotel Bandung - Kopi Progo Grand Serela Riau Hotel Bandung - Flamingo Lounge Grand Serela Riau Hotel Bandung - Interior Grand Serela Riau Hotel Bandung - Kid’s club Grand Serela Riau Hotel Bandung - Carrera Karaoke - Family Room Grand Serela Riau Hotel Bandung - Carrera Karaoke Hall Grand Serela Riau Hotel Bandung - Recreational Facilities Grand Serela Riau Hotel Bandung - Facilities Grand Serela Riau Hotel Bandung - Bathroom Grand Serela Riau Hotel Bandung - Bathroom Grand Serela Riau Hotel Bandung - Facilities
Area: Riau Number of Rooms: 82
Free Wi-Fi

Recent customer reviews

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Good

7.4

from 1115 reviews

Value for Money
7.2
Location
8.3
Staff Performance
7.3
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.4
Food/Dining
6.8
All reviews (1115)
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Lee C. Couples Malaysia, June 26, 2014
Great location for factory outlets shopping.

Walking distance to factory outlets like Heritage, Summit & Secret; free airport pick-up and friendly, helpful staff.
8.3
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Lai P. Families with older children Singapore, June 26, 2014
Shopping Hotel. Value for money.

Prompt, friendly staff. Our top floor duplex rm is great value for money , 2 single (not supersingle) beds below, 1 king size bed above, 1 toilet & 4 breakfast coupons. Very simple breakfast spread.
8
I would say this is a basic hotel great value for money. Good wifi coverage all over the hotel. Our duplex room is clean and provides a city view (note that rooms on the opposite side has no windows). You can ask for hairdryer if you need it. Housekeeping should top up toilet paper promptly and provide extra roll for duplex room. Coffee powder sachets look like sugar sachets so we thought they did not provide. Hotel does not provide iron , can only pay for inexpensive laundry service if ironing is needed. Bathroom is rather small but still not a big problem. Strange that the bar fridge is actually empty though it didn't bother us. Wardrobe doors should be changed to sliding ones as it is too near to the room door and passage way is very narrow. Only slight disappointment is that we could not find extra wall plugs to charge our phones, had to plug out lamp and TV plugs to do the job. The lift is very small and has a rather strong disinfectant smell. Staff are all well trained, friendly and prompt. Their standard of English can be considered as excellent compared to the local standard in Bandung. Hotel is very centrally located. It is just a 2 min walk from Heritage Factory Outlet and many other factory outlets in Jln Riau area. It is abt half hr drive frim Bandung airport during moderate traffic conditions. Cheap and gd alarcarte lunch and dinner menu available , must try the fried kway teow, Indonesian rice set and guava juice! The breakfast buffet spread is not fantastic but the daily fried rice, fried noodle and cooked chicken or beef is good enough for a quick bite in the morning. Thankfully cooking style of these items varies daily. Either the network or the computer in business centre is unsatisfactory. Had problems sending emails. Very slow, took an hour for the email to be sent! There's a small seven,eleven shop at the ground floor. You can try the food at a good but inexpensive restaurant called D'palm behind the hotel.
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Sim K. Families with young children Malaysia, June 25, 2014
Adventurous

Location, family friendly and afforable.
5.7
Experience could be better.we booked 4 rooms and the hotel did a terrible job in allocating the rooms. Finally the next day we got 2 rooms on same Floor. Then came another disappointment. Our booking came with 1 free airport transfer. After indicating our interest 2 nights before departure and on the last night, we were informed there was no transport for us. Either we go 3 hrs early or 1 hr early to airport. When i refused, the hotel volunteer to call 2 taxis for us BUT we have to pay the taxi charges. Later the manager arranged for special transport for us. On the morning to airprt, only 1 car came.. So have to alight 1 group and then return to pick up the others. We were almost late for check in. This was really frustrating... What a way to start and end my stay in Bandung... Due to the hotel's inefficiency.
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Mohd E. Couples Malaysia, June 21, 2014
awesome

near shooping area
8.3
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Pooi E. Groups Malaysia, June 19, 2014
Very near airport, free airport pick up.

Near factory outlet, friendly staff. Value for money.
7
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Dedi I. Business travelers Indonesia, June 18, 2014
good and cool

clean, new hotel and closed to airport..
6
nice and easy..
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Rizawati M. Groups Malaysia, June 18, 2014
Great Location

Location
8
Location
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Ezer H. Families with young children Indonesia, June 17, 2014
So far so good

Centrally located, affordable price, clean
5.3
Good experienced, plan to go back there. Keep on the good service
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Saleh M. Families with older children Malaysia, June 16, 2014
Good service and close to shopping

service, proximity to shopping and cosiness
8.3
Good except room lighting can be improved
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Nurul-Qursyiah I. Couples Singapore, June 15, 2014
Affordable and reasonable stay

Location, staff, cleanliness
6.3
It's just a walk away to a shopping belt and a lane behind some wonderful eateries. It's a fuss-free stay if you don't mind an average place to rest your head. Spa is cheap and good. Staff is wonderful as they are always ready with a smile.
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Customer Reviews - Grand Serela Riau Hotel, Bandung

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