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About Grand Sumatera Hotel

Description

Well-positioned in Surabaya Center, Grand Sumatera Hotel is the ideal point of departure for your excursions in Surabaya. From here, guests can enjoy easy access to all that the lively city has to offer. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Embassy of Japan, Embassy of United Kingdom, Consulate of Canada.

Grand Sumatera Hotel offers impeccable service and all the essential amenities to invigorate travelers. Top features of the hotel include free Wi-Fi in all rooms, daily housekeeping, grocery deliveries, taxi service, fax machine.

The ambiance of Grand Sumatera Hotel is reflected in every guestroom. television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), air conditioning, wake-up service are just some of the facilities that can be found throughout the property. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Grand Sumatera Hotel.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • car hire
  • coffee shop
  • daily housekeeping
  • dry cleaning
  • fax machine
  • grocery deliveries
  • laundry service
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes
  • shuttle service
  • smoking area
  • taxi service
  • tours

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Stay for free if using existing bedding.
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 10:00 AM
Check-Out Until: 12:00 PM
Number of Rooms : 24
Room Voltage: 220
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Recent customer comments

Filter by traveler type
All reviews (34)

Business travelers (9)

Couples (9)

Solo travelers (7)

Families with young children (2)

Families with older children (4)

Groups (3)

Hotel Condition/Cleanliness
6.4
Location
6.8
Room Comfort/Standard
6.4
Staff Performance
6.4
Value for Money
6.6
Food/Dining
4.9

5.7 Budiman H.
Indonesia
June 16, 2014
Real room (go show) price is same to Agoda's price
Quiet, Food is not expensive, clean.
Nothing special. I ordered deluxe room, and got room 204 that the window is facing to a wall, there's no scene to see. But strange, Agoda gave me insider price that should be much cheaper than regular price. I asked to receptionist about my room's regular price if I just show up and get a room. It was not different, only insignificant small difference. I paid about Rp 370.000 on Agoda (insider price). My room's regular price was Rp 385.000. That was only about US$1.20 difference. Is Agoda not significantly cheaper, or the Hotel gave me room lesser than I should get?

5 Paul R.
Belgium
May 25, 2014
Not bad. Not good
Location
We complaints about the food. Breakfast was from 7 until 10 The last day we go for early breakfast at 8.15. And there was no meet or eggs. Only dry rice. When we complaint the not do anything. After 30 min we left

7.3 meliani N.
Indonesia
March 24, 2014
nice hotel.good value for money.
cheap, quiet, and good location

7.3 YE Z.
China
January 28, 2014
Nice staff Good service
Service Hygiene Environment

7.7 arik S.
Indonesia
September 26, 2014
Good and clean
Near Gubeng train station

6 SIVAKUMAR C.
September 14, 2013
very nice hotel
clean, service and internet
It is very close to business locations. Public transport are very close also.

6.3 Kattapa L.
Thailand
December 09, 2013
One budget hotel worth just one night
Cheap, quiet, and good breakfast

5.3 Shiraz M.
United Kingdom
June 21, 2013
Adequate Accommodation
Good location
I stayed here for a night as it was a reasonably priced hotel compared to other options available. The hotel is located near the Japanese embassy and the area is quiet and safe. The staff and cleanliness of the hotel were both good. Wifi did not work on the first floor and I was told it only works in the ground floor rooms. Breakfast was adequate. Overall a great place to just sleep in not spend too much time relaxing in!

7 Nunung A.
Indonesia
June 05, 2013
Cheap, clean
service, room, parking
Comfortable, safe, quiet stay here

7.7 Rozaki H.
Indonesia
May 10, 2013
Clean and nice hotel in the center of Surabaya
Clean, good internet access and fare price

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