Good 6.3
Based on 35 reviews

Up to 30% off with Agoda Insider Deals!

About Grand Sumatera Hotel

Description

When visiting Surabaya, you'll feel right at home at Grand Sumatera Hotel, which offers quality accommodation and great service. From here, guests can enjoy easy access to all that the lively city has to offer. This modern hotel is in the vicinity of popular city attractions such as Embassy of Japan, Embassy of United Kingdom, Consulate of Canada.

Offering hotel guests superior services and a broad range of amenities, Grand Sumatera Hotel is committed to ensuring that your stay is as comfortable as possible. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, daily housekeeping, fax machine, grocery deliveries, taxi service.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Grand Sumatera Hotel.
Show more Show less

Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service

Food & beverage

  • grocery deliveries
  • 24-hour room service
  • room service
  • restaurant
  • coffee shop

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • newspapers
  • tours

On-site facilities

  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • fax machine
  • meeting facilities

Languages Spoken

  • English
  • Indonesian
Show more Show less

Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Stay for free if using existing bedding.
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
Show more Show less

Useful info

Check-In From: 10:00 AM
Check-Out Until: 12:00 PM
Number of Rooms : 24
Room Voltage: 220
Show more Show less

Recent customer comments

Filter by traveler type
  • Hotel Condition/Cleanliness 6.5
  • Facilities 8.0
  • Location 6.8
  • Room Comfort/Standard 6.4
  • Service 6.5
  • Value for Money 6.6
  • Food/Dining 4.9

arik S.
Indonesia
September 26, 2014
Good and clean
Near Gubeng train station

Budiman H.
Indonesia
June 16, 2014
Real room (go show) price is same to Agoda's price
Quiet, Food is not expensive, clean.
Nothing special. I ordered deluxe room, and got room 204 that the window is facing to a wall, there's no scene to see. But strange, Agoda gave me insider price that should be much cheaper than regular price. I asked to receptionist about my room's regular price if I just show up and get a room. It was not different, only insignificant small difference. I paid about Rp 370.000 on Agoda (insider price). My room's regular price was Rp 385.000. That was only about US$1.20 difference. Is Agoda not significantly cheaper, or the Hotel gave me room lesser than I should get?

Paul R.
Belgium
May 25, 2014
Not bad. Not good
Location
We complaints about the food. Breakfast was from 7 until 10 The last day we go for early breakfast at 8.15. And there was no meet or eggs. Only dry rice. When we complaint the not do anything. After 30 min we left

meliani N.
Indonesia
March 24, 2014
nice hotel.good value for money.
cheap, quiet, and good location

YE Z.
China
January 28, 2014
Nice staff Good service
Service Hygiene Environment

Kattapa L.
Thailand
December 09, 2013
One budget hotel worth just one night
Cheap, quiet, and good breakfast

SIVAKUMAR C.
September 14, 2013
very nice hotel
clean, service and internet
It is very close to business locations. Public transport are very close also.

Tanja H.
Finland
June 30, 2013
Nice budget hotel with good location
Good location, nice room, budget price
Only Asian breakfast available

Shiraz M.
United Kingdom
June 21, 2013
Adequate Accommodation
Good location
I stayed here for a night as it was a reasonably priced hotel compared to other options available. The hotel is located near the Japanese embassy and the area is quiet and safe. The staff and cleanliness of the hotel were both good. Wifi did not work on the first floor and I was told it only works in the ground floor rooms. Breakfast was adequate. Overall a great place to just sleep in not spend too much time relaxing in!

Nunung A.
Indonesia
June 05, 2013
Cheap, clean
service, room, parking
Comfortable, safe, quiet stay here


;