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Grand Surabaya Hotel

Jl. Pemuda 21, Surabaya Center, Surabaya, Indonesia (Show on map)

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Grand Surabaya Hotel Surabaya - Interior Grand Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 74

Recent customer reviews

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Pleasant

6.5

based on
10 reviews

Value for Money
5.6
Location
8.8
Staff Performance
5.6
Hotel Condition/Cleanliness
6.4
Room Comfort/Standard
6.6
Food/Dining
5.8
Families with older children (10)
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Ronald K. Families with older children United States of America, February 9, 2014
Could be a superior hotel if...

In-room food service, restaurant dim sum, very competent staff
8.7
This hotel is good value for the price IF you do not need an extra bed. The additional cost makes other hotels more competitive in price. The hotel staff, both day and night shifts, were very competent in English, attentive, knowledgeable and friendly. The hotel is literally within walking distance (2-3 blocks) of major shopping malls, thus no need for a taxi, although if one is needed, many are available. Taxi fares are reasonable in Surabaya and are metered. Be aware that there is a minimum charge; this is important when the hotel is so close to the shopping areas. Food at the hotel was mostly both tasty and reasonably priced. The exception was the breakfast buffet. Most items were usually cold, even when just brought from the kitchen. For breakfast, McDonalds and KFC is 1/2 block away.
Bambang A. Families with older children Indonesia, July 24, 2013
It's an affordable city center hotel

City area, affordable, friendly
7.7
Overall it's a nice hotel to stay in Surabaya, located in the city center and within walking distance.
Ajeng C. Families with older children Indonesia, June 9, 2013
not recommended one

walking distance to shopping mall, walking distance to shopping mall, walking distance to shopping mall
4.3
i feel regret why i choose this hotel to stay.word "grand" is usually reflected that service and facility are at the best level. in fact, the facility is very minimum. no coffee and tea, no hotel's sandals. they provide hair dryer, but queue with other costumer which when they will returned, unless you push the staff to ask other costumer to returned. and situation was not getting better for us. i woke up in the morning by noisy sound coming from outside and you know what, they were cutting fiber glass and ceramic next to our rooms!!! i was hardly complaint and asking them to move us to another room!! they move our room after i going down and show the picture of a man cutting those fiber glass to the reception. i was thinking, is it because of i bought the voucher ) so that they can't give us the good service or the hotel is lack of knowledge about hospitality. i will not recommend this hotel to others. plus point, the hotel is walking distance to plaza surabaya. that's it!!
Herlina L. Families with older children Indonesia, March 29, 2013
Penginapan nyaman yang letaknya strategis.

Nyaman, akses mudah kemana-mana, harga terjangkau
7.7
Sangat menyenangkan, Cocok untuk tempat penginapan bersama keluarga ataupun kelompok, karena aksesnya mudah kemana-mana.
Robertus R. Families with older children Indonesia, January 1, 2013
Hotel Bintang 3, dengan Kualitas Hotel Melati

letak strategis, dekat dengan wtc dan plaza surabaya
4.3
layanan check in dihotel ini sangat lama, petugas resepsionis kurang terlatih dan seperti kebingungan ketika saya check in pakai agoda, tidak ada senyum sama sekali. satu-satunya yang ramah disini adalah roomboy yang membawakan koper kami kekamar. anda harus menyiapkan deposit rp. ,-. sepertinya repot banget menginap dihotel yang fasilitasnya tidak seberapa ini. bangunan luar hotel ini tampak bagus, tapi kamar kami di nomor 212, kamar mandi airnya selalu tergenang dilantai ketika habis mandi. ac dikamar kami kurang dingin. sarapan paginya cukup enak, namun kurang bervariasi.langit-langit kamar kami sangat rendah, saya sama sekali tidak merasakan kenyamanan hotel bintang 3. sangat jauh dari harapan saya. satu-satunya yang baik adalah lokasinya yg lainnya mengecewakan.
Shopping Tip: Dekat dengan WTC dan Plaza Surabaya
Diah M. Families with older children Indonesia, November 15, 2012
Lokasi yang ok

lokasi
6.7
Hotel ini terletak hanya beberapa meter dari delta mall, terletak di pinggir jalan, namun awalnya agak susah dicari dikarenakan petunjuk nama / papan nama hotelnya kurang kelihatan. Hotelnya sendiri dari luar tampak seperti bangunan lama yang tidak terlalu mewah, tetapi di dalamnya lumayan lah ok lah, apalagi lokasinya sangat stategis. Saya menginap bersama 2 anak saya berumur 4 dan 5 thn, kamarnya lumayan, pegawainya ramah, secara keseluruhan cukup puas lah.
Metty C. Families with older children Indonesia, October 14, 2012
Strategis dan pelayanan yang ramah

Pelayanan ramah
6.3
Kami sekeluarga menginap karena dekat dengan rumah dan sekedar ingin menikmati kolam renang-nya saja. Saya lihat sebetulnya ada variasi air terjun di kolam renang yang cukup indah namun sayangnya tidak aktif pada saat kami datang. Jika diaktifkan, mungkin lebih indah dan kami mau menginap lagi.. karena anak-anak pada dasarnya suka! Secara keseluruhan, pelayanan yang ramah-lah yang menjadi nilai plus hotel ini!.. Oh iya, saya lupa.. Sebagai catatan perbaikan, mohon pihak hotel menyediakan tanda pada lantai yang basah! Putri saya sempat terpeleset dan jatuh pada saat kami mau masuk kamar karena di lobby depan kamar kami ada sedikit kebocoran
Hotel Feature Tip: Saya lebih mudah mencari lokasi hotel di depan Bank BTN setelah diberitahu oleh reception(a.n. Risky/Rifky?)
Bambang S. Families with older children Indonesia, September 1, 2012
Good location

Location
7
lokasi yang strategis, dekat dengan pusat bisnis. Kamar tidurnya amat luas, gak masalah bila ditambah extra bed. Kondisi kamar cukup baik hanya kamar mandi dan peralatan sanitair nya agak memprihatinkan.
Indra P. Families with older children Indonesia, August 24, 2012
Hotel dan lokasi bagus

layanan terbaik
7
Tidak banyak yang bisa saya ungkapkan, karena mayoritas waktu kami hanya untuk jalan-jalan
Rudy K. Families with older children Indonesia, August 22, 2012
Hotel banyak nyamuk

best location
5
Kelebihan hotel ini adalah di pusat kota, sedangkan kekurangannya adalah banyak nyamuk di kamar hotel, breakfast yang parah sekali untuk hotel bintang 3, plafond di kamar sangat rendah sekali.
 

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