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Grand Swiss-Belhotel Medan

Jalan S. Parman 217, North Sumatra, Medan City Center, Medan, Indonesia 20752 (Show on map)

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"Friendly staff, especially receptionist..."

  • Dedi, Singapore
  • August 14, 2014
  • Area: Medan City Center
  • Rooms: 242

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Room Types
Superior Deluxe
Superior Deluxe
Grand Deluxe
Grand Deluxe


When would you like to stay at this hotel?

Features of Grand Swiss-Belhotel Medan

24-hour front desk

24-hour room service

airport transfer


business center

car hire

car park

coffee shop



executive floor

facilities for disabled guests

family room

laundry service

meeting facilities

poolside bar


room service

safety deposit boxes


shuttle service

smoking area

Sports and Recreation

fitness center

hot tub


outdoor pool

pool (kids)




free Wi-Fi in all rooms

Wi-Fi in public areas


car park


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Located right next to the stylish Cambridge Mall, Grand Swiss-Belhotel Medan serves the most strategic destination to accommodate both business and leisure trips in Medan. This five-star hotel in the city centre is comprised of exceptional amenities, facilities such as unique dining outlets, elegant swimming pool, and wellness centre. However, above all is renowned for the exceptional service culture of the staff. Grand Swiss-Belhotel Medan is one of the very few buildings in Sumatera with seismic bearing device that minimizes impact up to 12 Richter scale from earthquakes.

Several places of interest to amuse leisure travelers include the renowned Lake Toba, Masjid Raya Medan, Maimun Palace and Brastagi resort area. Simply put, Grand Swiss-Belhotel Medan promises you a unique stay in Medan.
Located right next to the stylish Cambridge Mall, Grand Swiss-Belhotel Medan serves the most strategic destination ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s)
Stay for free if using existing bedding.

Guests over 6 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Airport Transfer Fee
300000 IDR

Breakfast Charge (when not included in room rate)
141000 IDR

12:00 PM

Distance from City Center
1 km

Distance to Airport
39 km

Earliest Check-In
02:00 PM

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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from 1918 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1918)
Dedi R. Solo travelers Singapore, August 14, 2014
Great front line staff but terrible management.

Friendly staff, especially receptionist
Very dissapointed by the way they handle a feedback / complain. Hotel Manager offered a complimentary stay but its all talk with no proper follow up. Claimed that they sent me the complimentary stay through email but unable to show me the sent email as i didnt received any. For me its not about the free stay but its all back to honesty & integrity of the manager, management which clearly it doesnt show. What so good about this hotel is actually the staff working at the front line, receptionist, housekeeping, etc.
Meinard V. Solo travelers Philippines, August 11, 2014
Pleasant Stay

Ideal Location, Clean Rooms, Great Breakfast
Had my reservations as some had lukewarm reviews on this hotel. However, our stay was really pleasant. The proximity of this hotel to nearby malls is amazing. The rooms are clean and well maintained. If there was anything that needs improvement though, it would be the check-in process and the lighting in the room. Checking-in was a bit slow even you already have supporting documents and confirmation (and because probably of limited staff). The lighting in the room for me was also a bit too dark even when all the lights are turned on. Other than these things I think it's one of the nicest hotel to stay in Medan.
Chua H. Business travelers Singapore, August 8, 2014
great location

convenient location, next to a huge mall, clean room
Hotel was located right next to a huge mall with lots of shop and food. Room was comfortable and clean as well. Definitely value for money.

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Customers like this hotel for:
Nearest transport:
  • Medan Train Station (1.6 Km / 20 min walk)
Area recommended for:
  • business
  • restaurants
  • shopping
Distance to airport:
  • Kuala Namu International Airport (24.2 Km)
Customer comments:
  • "Close to shopping area " , "Friendly staff" , "Nice rooms and facilities"
Top attractions in the area:
  • Rahmat Museum (0.0 Km)
  • Cambridge Mall (0.1 Km / 2 min walk)
  • Sun Plaza (0.5 Km / 6 min walk)
  • Plaza Medan Fair (0.9 Km / 11 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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