Back to hotel info

Excellent 8.2
Based on 2369 reviews

Verified traveler reviews

Filter by traveler type

based on 2369 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.9
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.0
  • Food/Dining 7.7

Juliana H.
United States
February 22, 2015
first timer
Auto - toilet, nice closet with full mirror, office space with couch
It's not as new as I thought, I asked for the best viewer on the highest floor - I got the highest but room's quality is dispointing - teared wallpaper, stained wall, one of the bathroom lights didn't work, and ants. I requested to move, the new room is better, but the hairdryer always atop working after every minnute.

Chrycia P.
February 19, 2015
Medan hotel
Clean, fantastic location beside mall & Gd service (staff: Pauline)
Comfort and clean

Jesse P.
United States
February 16, 2015
A bit expensive
breakfast, staff, luxury
Everything was very nice. The breakfast buffet is excellent. My room smelled a bit like mold and the hotel is expensive for Medan, but everything else is excellent.

Andy H.
February 15, 2015
mall. friendly staff. comfort.

United Kingdom
February 14, 2015
Nice hotel after two days in the jungle
Standard, comfortable beds, shopping mall attached
Good hotel, especially by Indonesian standards. There is a shopping mall attached but it is quite basic but does have a kids play area on the top floor. As with everywhere else in Indo staff were extremely friendly and helpful. Ordered a taxi for 4:30am and it was waiting for me when I came down at 4:15. We were there less than 24 hours so didn't use the pool or explore the area. But after 2 days in the jungle this hotel was just what we needed to relax and clean up!

Irna W.
February 13, 2015
Hotel with comfortness
Strategic location, easy access to malls, excellent service.
It was a great stay.

Wahyu A.
February 12, 2015
Satisfied as always
Clean, Comfort, Nice Location
so far so good, keep it up !

Andrian G.
February 11, 2015
Great Hotel, Good Value, Free Wifi
Location, Free Wifi, Price
This is one of the best value for a five star hotel that you can get in Medan. The location is superb being joined to Cambridge mall. You can find many restaurants, and cafes there. Next I love the fact that you can get free Wifi in your room. Not the fastest of connections, but it is quite decent. Good enough for the business traveller who needs to send off some emails in the middle of the night. Finally, I think that the price is not too expensive, much better value compared to JW Marriot which I almost picked, but decided not to because there were no WiFi available there.

Charles L.
February 10, 2015
Very nice hotel
Great food. Nice staff. wonderful stay

Fazilah F.
February 04, 2015
Great Stay
Staff service was excellent especially House keeping
Great Stay