Back to hotel info

2015
Excellent 8.2
Based on 2369 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2369 reviews
  • Cleanliness 8.4
  • Facilities 7.9
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for money 8.0
  • Food/Dining 7.7

Yoke W.
Malaysia
May 26, 2014
awesome
Nice swimming pool, great breakfast and clean

Yoke W.
Malaysia
May 26, 2014
Great
Warm, clean and beautiful

Yoke W.
Malaysia
May 26, 2014
Good
Good, clean and spacious

philip B.
Switzerland
May 23, 2014
very nice, attentive staff, nice rooms
clean, fast room service, nice breakfast
I stayed there for 2 nights. The rooms are very nice and well equipped. As this is a big hotel with many floors, waiting for the elevator can be a bit long and the lifts quiet crowded. I changed rooms twice, being a smoker I was given a non smoking room the first night and the in the second room I had a family with noisy kids and I asked to change rooms again. Personnel was very understanding and accessed to my wishes within minutes. The rooms could be better insulated against noise but apart from that I had a very good time in this beautiful hotel.

Yoke W.
Malaysia
May 23, 2014
great
clean, locality & warm
Have a pleasant time

Chan B.
Malaysia
May 22, 2014
Centrally Located
Location

Ferdiyan S.
Indonesia
May 21, 2014
2nd time here, excellent as the previous stay
Conveniently located, comfortable, spacious & clean room

Zack T.
Indonesia
May 21, 2014
Quite unsettled
location
this time the stay is quite unsettled. since I was placed at the room at the end of the floor. room is quite weird..

Baharudin O.
Malaysia
May 20, 2014
I want my towels white n Fluffy!
central location, friendly staff, easy access to transportations
Average stay and would have wished that it was better since the Hotel was touted as a 5-star Hotel and the only one of its kind in Medan. Whenever I travel, the first thing that I look for in a room is the cleanliness of the bedsheet/pillows and the towels. The Hotels's bedsheet was clean and crisp but, Oh My God, the towels were grey and look worn-out. The Management should just throw away their old towels. Grand-Swiss Belhotel Medan is a long way behind its competitors in Jakarta, Kuala Lumpur, Singapore and Hong Kong!

mulyadi M.
Indonesia
May 20, 2014
luxury hotel
luxury and friendly staf
i would like to stay again at the grand swiss-belhotel in medan.. i like the large room, cleanliness, and friendly staf. And i like the location