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Grand Swiss-Belhotel Medan

Jalan S. Parman 217, North Sumatra, Medan City Center, Medan, Indonesia 20752 (Show on map)

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Grand Swiss-Belhotel Medan Medan - Meeting Room Grand Swiss-Belhotel Medan Medan - Swimming Pool Grand Swiss-Belhotel Medan Medan - The View Music Lounge & Bar Grand Swiss-Belhotel Medan Medan - Lobby Grand Swiss-Belhotel Medan Medan - Restaurant Grand Swiss-Belhotel Medan Medan - Restaurant Grand Swiss-Belhotel Medan Medan - Restaurant Grand Swiss-Belhotel Medan Medan - Exterior Grand Swiss-Belhotel Medan Medan - Pub/Lounge Grand Swiss-Belhotel Medan Medan - Pub/Lounge Grand Swiss-Belhotel Medan Medan - Restaurant Grand Swiss-Belhotel Medan Medan - Guest Room Grand Swiss-Belhotel Medan Medan - Restaurant Grand Swiss-Belhotel Medan Medan - Guest Room
Area: Medan City Center Number of Rooms: 242
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
1928 reviews

Value for Money
8.1
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.2
Food/Dining
7.7
All reviews (1928)
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Prabal B. Families with young children India, June 25, 2013
Started very badly, was ok at the end.

Attached to a shopping mall, centrally located, quite good value for money
8
Nice hotel, very centrally located & attached to a shopping mall. We had booked a deluxe room fairly in advance but when we checked in we were given a room without any windows (only a narrow strip of glass on one side of the room, overlooking the opposite wall) - the room was also fairly small with poor day light (due to lack of window) and we felt claustrophobic and disastified (certainly not worth what we paid for). We asked for a room with windows and was first told that all the rooms in the delux categories were of the same type (without windows). There was a room under house-keeping just down the corridor and it was much nicer room - bigger with large windows. We asked for the room and was told it was already allocated to some other guest and they couldnt allocate it to us even though it was the same type and we had checked in first and the other guest was still to check-in. We realised the front desk staff had lied to us about all the Deluxe rooms being of the same type (without windows). We asked to see the manager and the duty manager came to see us. Initially he mentioned he would shift us to another room in a lower floor which had windows but when we wanted to see this room he said he needed to go to his office and check if this was available! I went down to the lobby with the manager while my wife and kid waited in the room and after a bit of wait he gave us a room on the same floor, which had windows - he said he had upgraded our room but we do not believe so since the room type was similar (deluxe). We were satified with the outcome at the end but we were surprised and disappointed that the staff lied to us (first about all the deluxe rooms being window-less when this clearly wasnt the case and secondly that they would pre-allocate a room to a guest who hadnt checked in but not give it to someone who has already arrived.
Muda I. Couples Indonesia, June 23, 2013
Superb, really like the stay

close to everywhere
8
vey near with majapahit area, those place that selling famous medanese cake
Joo C. Business travelers Singapore, June 23, 2013
Short but good

location is good, with shopping centre next to it. Clean and spacious room
6.7
Benjamin L. Business travelers Singapore, June 22, 2013
Big comfortable room, easy access to mall

Accessibility to Shopping Mall, Distance to Airport, Big Comfy Rooms, Good Breakfast
8.7
Jan L. Couples Malaysia, June 22, 2013
Spacious room and bathroom

large bathroom, powerful air-cond, good breakfast spread
9.7
Gunawan H. Business travelers Singapore, June 22, 2013
Very good hotel

very excellent receiptionist
10
very comfortable
Mohamed R. Solo travelers Egypt, June 21, 2013
First time as this hotel and it was not bad

Nice location and nice breakfast
7.3
Anna M. Families with young children Indonesia, June 21, 2013
A high brand hotel for people who likes luxury

Next to well know mall, nice access, good location
8
Nice staff, fast response, good location, many 24hours in the area that can be reach by foot
Jonathan S. Families with young children Australia, June 20, 2013
Fantastic hotel

Location, quality
9
We had a great night here. The rooms are well designed and the hotel is very well equipped at international standard. The breakfast is good and staff excellent.
Hartono J. Solo travelers Indonesia, June 20, 2013
Average

Clean and Comfortable
7.7

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Grand Swiss-Belhotel Medan Medan - The Edge RestaurantGrand Swiss-Belhotel Medan Medan - Meeting RoomGrand Swiss-Belhotel Medan Medan - Swimming PoolGrand Swiss-Belhotel Medan Medan - The View Music Lounge & BarGrand Swiss-Belhotel Medan Medan - LobbyGrand Swiss-Belhotel Medan Medan - RestaurantGrand Swiss-Belhotel Medan Medan - RestaurantGrand Swiss-Belhotel Medan Medan - RestaurantGrand Swiss-Belhotel Medan Medan - ExteriorGrand Swiss-Belhotel Medan Medan - Pub/LoungeGrand Swiss-Belhotel Medan Medan - Pub/LoungeGrand Swiss-Belhotel Medan Medan - RestaurantGrand Swiss-Belhotel Medan Medan - Guest RoomGrand Swiss-Belhotel Medan Medan - RestaurantGrand Swiss-Belhotel Medan Medan - Guest Room

Customer Reviews - Grand Swiss-Belhotel Medan, Medan

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