Back to hotel info

Excellent 8.2
Based on 2370 reviews

Recent customer comments

Filter by traveler type

based on 2370 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.9
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.0
  • Food/Dining 7.7
Sort by

LARRY P. from Australia
Solo travelers
Stayed 9 nights in July 2013
Great hotel, i always stay here. I will be back
Location is the best in Medan, Great rooms and service. Great value
As usual I totally enjoyed my stay, its like my home away from home. I think I'm up to my 10th return visit to this hotel and I've stayed at most of the hotels in Medan. Including Marriot and Grand Austin. This is the best value, comfort and location
Reviewed August 05, 2013

Harianto T. from Indonesia
Business travelers
Stayed one night in June 2013
good location, small room
good location, small room, adjacent to shopping centre
staff was quite friendly. and check in is not a hassle at all.
Reviewed August 05, 2013

abdul R. from Malaysia
Business travelers
Stayed 2 nights in July 2013
very good n nice loction
can see the town.fantacy moment..relax
very good and felleng happy stay there..curently there town cal live it esy..
Reviewed August 04, 2013

David W. from Australia
Stayed one night in July 2013
Nice hotel but beware of taxi drivers
Comfort. Food. Close to shopping.
Nice hotel. Comfortable stay. Room was very nice. Room service appeared with cooked meal when they said they were going to, and the food was excellent. The wine was also fairly reasonably priced - apparently a rarity in Sumatra. Hotel was right next to a shopping mall, with other shopping areas in the vicinity also. We were only overnighting so didn't take much of a look. Staff we dealt with had excellent English. Our only negative is not really about the hotel itself but about the taxi drivers we used. The international airport has moved from 2 km to 40 km out of Medan, and it would appear that Medan taxi drivers are now using this as an opportunity to suck as much money as possible from international visitors. The taxi we took from the airport drove so slowly that we were passed by faster traffic on both sides, the driver ignored the new tollway and stopped frequently in the middle of the main road to let traffic out of and into side roads. The driver then complained to the hotel concierge about us. On the return journey the following morning the hotel arranged a taxi for us. When we erached the airport the driver demanded Rp200000 from us rather than the Rp135000 that was on his meter. We had booked a taxi rather than the hotel's airport transfer. Reception wanted to charge us Rp300000 for the transfer despite the price on the Agoda site being shown as Rp250000.
Reviewed August 04, 2013

Melinda A. from Indonesia
Business travelers
Stayed 2 nights in July 2013
nice hotel. friendly staff. large room
near city. easy to access. clean
Hard to find parking lot in the hotel. in the morning theres no gate is open when we want to going out from the parking lot
Reviewed July 31, 2013

Steve A. from Australia
Solo travelers
Stayed 2 nights in July 2013
Nice room, great value
Nice Room, great breakfast, huge shopping centre adjacent
Pleasant stay. Nice room with great view. Large shopping centre next door. Great value hotel!
Reviewed July 30, 2013

Tobias B. from Indonesia
Business travelers
Stayed one night in July 2013
it was good
clean room, professional hotel staff, good food
it was a good stay. The hotel was located next to the mall. Everything was convenient
Reviewed July 30, 2013

Oki L. from Indonesia
Business travelers
Stayed 2 nights in July 2013
always nice
location, room, and service
always a nice hotel and very strategic location. it's my (can't remember) times stay in this hotel.
Reviewed July 29, 2013

Leila Q. from Indonesia
Stayed one night in April 2013
Good and nice hotel
Clean comfortable and nice
Everything is good all staff nice. The room clean comfortable and large bed.
Reviewed July 27, 2013

Teoh T. from Malaysia
Stayed one night in January 2013
Nice room
Big room, convenience and near to sun plaza
The clean, modern and big room the most impress me during my stay. The price is not so expensive compared to Aston. This hotel attach to Cambridge mall, which is a plus point. However due to the location of the hotel in centre city, it is quite jam during working hours. Generally, the price is reasonable.
Reviewed July 26, 2013