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Grand Waldo Hotel

Sul da Marina Taipa-sul, junto à Rotunda do Dique Oeste, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 316

Recent customer reviews

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Good

7.3

based on
2517 reviews

Value for Money
7.6
Location
6.6
Staff Performance
7.6
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.4
Food/Dining
6.7
All reviews (2517)
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Kevin L. Business travelers Philippines, October 11, 2012
bad service, rooms are dirty
2.3
My boss and I stayed here since it was in the same area as The Venetian as we attended an expo held there. Everything about this hotel is bad. Firstly, we arrived at the ferry terminal because we flew in from Hong Kong. There was no shuttle service, but we really didn't expect one since I forgot to arrange it with the hotel, so we took a cab. At the hotel, the front office staff was quite rude and she didn't smile. She had that frustrated look on her face, which doesn't really give you a good feeling staying at the hotel. Check in was fine nonetheless. Once I get into my room since we had two separate rooms, at first it was ok. But I noticed the glass shelves in the mini bar was so dirty and full of dust. I checked the mini bar fridge and it wasn't cold at all, it had barely anything inside, and it had a weird smell. I was given a king-size bed which is what I requested, but the bed was so hard I felt like staying in a motel instead of a 5-star hotel as they rated it. Good thing we only stayed one night instead of two. The bathroom was ok. Probably the only good thing about my room since they the room they gave me included a tub and a separate shower. My boss' however was smaller and didn't include at tub, but we paid for the same room rate. The food during breakfast was bad. Food choice was very limited, some of it were cold, and there wasn't even any jam and butter for the limited bread choices they have. Even coffee is self-service. Typically in 5-star hotels, coffee is at least serve to the table and the servers would ask if you need anything else. In this hotel, the servers didn't speak any english and if you ask them something they'll just point or ignore you altogether. Lastly, when we boarded the bus already, we were stopped and asked if we took a laundry bag. Typically, laundry bags are free to put soiled clothes in. However in this hotel they asked for it back. Worst experience ever. We will not go back to Macau anytime soon.
Kok C. Solo travelers Singapore, October 11, 2012
Cheap alternatives from the other global brands

clean and servicable rooms
6.3
small rooms, passable service but as the hotel is still rather new it makes it easy to accept given the price point as compared to other global branding hotels in the area.
Ming L. Couples Hong Kong, October 11, 2012
very good

clean comfortable easy
8
Harish G. Couples India, October 7, 2012
Good But go for better options at same price

near by all attractions..nice spa & gym
5
we booked this hotel just for one day as we coudnt get the booking for galaxy on the day of arrival..next day we moved to galaxy..if you compare this hotel with other hotels in macau you will feel this hotel is over priced..the look of hotel is old and it seems like it has been divided in multiple building blocks..if we talk about rooms they are average with nothing much to talk about ..the view from room is not great and there is not much crowd in casino so we had to go to ventian n galaxy to play...next day we moved to galaxy which is little expensive but worth every penny..our suggestion for you is to avoid this hotel n spend extra in other new hotels in town
Sightseeing/Attractions Tip: Must see Dancing water show at dream city
Liu T. Couples China, October 5, 2012
not so good as i imgined

service good bar girl good
6.7
maybe because of the holiday ,we payRMB 1700 one night,so expensive .last time i spent 1000 in Sands which is more luxiry and great
Restaurant Tip: no restaurant around here
James C. Business travelers Singapore, October 4, 2012
Good location but hotel was a bit old

Good service and friendly staff
7.3
Was upgraded to an executive floor as I've requested for a queen sized bed and the hotel was quite full. Overall facilities were adequate though the breakfast leaves much to be desired. There's a small casino inside if you need to kill time.
Hotel Feature Tip: when you arrive at the Macau ferry terminal, you can hop on to one of those free hotel coaches heading to the Galaxy Casino Hotel and just walk across the street to the Waldo. Save you some transport cost.
David S. Couples United Kingdom, October 4, 2012
Efficient Good Quality Hotel

Rooms and Food
9
The Grand Waldo Hotel until recently was seen as at the wrong end of the Cotai Strip. With the opening of The Galaxy the Hotel is now an ideal alternative to the bigger hotels on Cotai. Good rooms and excellent food and facilities are the plus points for this hotel. Efficient but not to friendly staff at reception is an area they need to work on.
Sungpyo J. Solo travelers South Korea, October 3, 2012
Good facilities, A little bit expensive

Clean, Good for rest, Not too much crowd
7
This hotel has a nice setup, kind employee but internet is very slow I also couldn't connect wifi. It's way out of main town. Always need taxi or shuttle bus. Overall, facilities and service are good but price is not affordable due to Chinese holiday season. and location is a little bit far from down town.
Raweewan P. Couples Thailand, October 2, 2012
Great room

Room big and clean
7
Very nice room big and very clean but staff not pay attention to guest much
Ip H. Couples New Zealand, October 2, 2012
Great Experience

Spacious Room, but no wi-fi inside the room
6
Room is big and spacious, but check in/out time took me almost 30mins each. No Wifi in room is really a problem.
Sightseeing/Attractions Tip: Closed to galaxy

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Customer Reviews - Grand Waldo Hotel, Macau

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