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Great Northern Hotel

69 Abbott Street, Cairns City Center, Cairns, Australia 4870 (Show on map)

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Area: Cairns City Center Number of Rooms: 28

Recent customer reviews

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Above average

6.0

based on
59 reviews

Value for Money
6.2
Location
9.1
Staff Performance
5.3
Hotel Condition/Cleanliness
4.8
Room Comfort/Standard
5.7
Food/Dining
4.9
All reviews (59)
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Annie V. Business travelers India, August 23, 2013
value for money

friendly staff,good location and all amenities are very close
7
good,value for money everything too close,easy access to city and public transport.
Ariella W. Business travelers Australia, August 11, 2013
It was uncomfortable and well below basic standard

there was nothing worth mentioning except that I am glad it is over
3
The room was dirty and dingy with the paint coming off the walls. No outside window except for a very dirty internal one over a mezzanine balcony littered with cigarette butts and other filth. No bar, lounges or reception services of any kind and nowhere to sit except inside one's cell like room. The housekeeping was appalling and erratic (my room was not cleaned more than once) with towels that I would not use for my dog, full of holes and frayed around the hems. No clean towels twice because they claimed they had none left. No bedside light fittings working and held together by lengths of plastic ties, no working TV set or radio, no ventilation in the bathroom, no air conditioning in the corridors, people cooking for themselves next to the reception foyer with the smell travelling into the rooms. Awful lack of manners and courtesy. Even the lift was not working on arrival and I had to lug the suitcase upstairs via the dimly lit stairs. Disgusting and dishonest in terms of value for money. Reception services advertised till 11pm but not provided after 5pm. It was accommodation even below the standards for a backpacker establishment. It should be stated on your website that it mainly caters for Asian students and speakers and for people with the lowest expectations. It was a stressful, uncomfortable stay. Shame on management.
Pamela P. Solo travelers Australia, July 24, 2013
Terrible

Central location
2.7
Non avent. Lack of responsibility needs a good overhaul. Staff to be updated.
Rebecca L. Solo travelers United Kingdom, July 8, 2013
Will be chosing a better quality hotel next time

Location is the only good thing about this hotel
5
Great location but the hotel quality was disgusting. Things to improve the room would only cost a few hundred but obviously they don't care about the customers comfort. There were ants everywhere and many of the inclusions stated when booking were not in the room eg. DVD player or bathtub. The photos do not look like the rooms. Was $20 cheaper a night to extend my stay thru this website than in person. I was there for a week and my room was not cleaned once. If it wasn't for the location I would of left as soon as I walked into the room.
Peter W. Solo travelers Australia, June 7, 2013
Good for an overnighter or budget traveller

Location, checkin simple, quite
6.7
Tom M. Solo travelers Australia, May 3, 2013
dump most of the rooms but eventually got the best

resteraunts,art gallery,casino,library esplanade and lagoon pool round the corner on the espanade
9
very lassie fair attitude of staff but if you create enough eventually get what you want ater beening shown into 2 rooms and refusing to stay in either was shown into a third which was clean with a large window but no view and it was quiet
Glenese W. Couples Australia, December 29, 2012
The service was not very professional

location needs more signs
4
Items failing the 3 star approval test include: no complimentary biscuits, coffee cups were dirty, TV didn't work snowy screen, bedside windows had broken locks with window hanging out of its runner. Edge strip partly remove from bench top. Advertised continental brekfeast did not exist. Exit door sign not clearly visible.
Chow K. Families with young children Malaysia, December 26, 2012
Great Location

Lovely stay, excellent value
7.3
Some things I liked is the location and the somewhat helpful staff, Had a lovely stay--the bed was extremely comfortable, totally refurbished rooms! Excellent value.
Kenneth K. Families with young children Papua New Guinea, December 12, 2012
Great Hotel, and convenient location

Excellent Service
10
Like the place as it was situated in the centre of the city. Staff were friendly and the place was like "Home Away from Home"
Lei L. Couples Australia, November 18, 2012
Great location, large space but old facilities

great location, and it is near to the shopping center.
5.3
The facilities arew too old. However, the space of the room is very large. The best selling point is the location. It is near to the shopping center and Woolworths, and it is also not far away from the pier.
Shopping Tip: There is free internet access in the nearby shopping center.

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Great Northern Hotel CairnsGreat Northern Hotel Cairns - Triple RoomGreat Northern Hotel Cairns - Family RoomGreat Northern Hotel Cairns - Twin RoomGreat Northern Hotel Cairns - Double RoomGreat Northern Hotel Cairns - Family RoomGreat Northern Hotel Cairns - Guest RoomGreat Northern Hotel Cairns - Guest RoomGreat Northern Hotel Cairns - Guest RoomGreat Northern Hotel Cairns - Twin RoomGreat Northern Hotel Cairns - Guest RoomGreat Northern Hotel Cairns - InteriorGreat Northern Hotel Cairns - Balcony/TerraceGreat Northern Hotel Cairns - BathroomGreat Northern Hotel Cairns - ReceptionGreat Northern Hotel Cairns - Self Service LaundryGreat Northern Hotel Cairns - Coffee Shop/CafeGreat Northern Hotel Cairns - RestaurantGreat Northern Hotel Cairns - InteriorGreat Northern Hotel Cairns - ExteriorGreat Northern Hotel Cairns - Main DoorGreat Northern Hotel Cairns - SurroundingsGreat Northern Hotel Cairns - SurroundingsGreat Northern Hotel Cairns - SurroundingsGreat Northern Hotel Cairns - SurroundingsGreat Northern Hotel Cairns - SurroundingsGreat Northern Hotel Cairns - Surroundings


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