Great Western Resort Serpong Hotel & Convention Center

JL. MH Thamrin KM 2.7, Pinang, Tangerang, Indonesia

Good 6.2
Based on 91 reviews

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About Great Western Resort Serpong Hotel & Convention Center


Built in 2009, Great Western Resort Serpong Hotel & Convention Ce is a distinct addition to Tangerang and a smart choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Summarecon Mal Serpong, Supermal Karawaci, TangCity Mall.

The facilities and services provided by Great Western Resort Serpong Hotel & Convention Ce ensure a pleasant stay for guests. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, facilities for disabled guests, express check-in/check-out.

Guests can choose from 135 rooms, all of which exude an atmosphere of total peace and harmony. The hotel's recreational facilities, which include fitness center, golf course (within 3 km), outdoor pool, pool (kids), water sports (non-motorized) are designed for escape and relaxation. Great Western Resort Serpong Hotel & Convention Ce is a smart choice for travelers to Tangerang, offering a relaxed and hassle-free stay every time.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer
  • car hire

Fitness & recreation

  • fitness center

Swimming & soaking

  • outdoor pool

Water sports

  • water sports (non-motorized)

Land sports

  • golf course (within 3 km)

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • bar


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • shop(s)
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • ATM/cash machine on site

Languages Spoken

  • English
  • Indonesian
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Stay for free if using existing bedding.
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 15 USD
Check-Out Until: 12:00 AM
Distance from City Center: 1 km
Distance to Airport: 11 km
Non-Smoking Rooms / Floors: yes
Number of Bars: 1
Number of Floors: 30
Number of Restaurants: 2
Number of Rooms : 135
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Built: 2009
Year Hotel Last Renovated: 2013
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Verified traveler reviews

Filter by traveler type
  • Hotel Condition/Cleanliness 5.9
  • Facilities 5.5
  • Location 6.9
  • Room Comfort/Standard 6.1
  • Service 6.3
  • Value for Money 6.2
  • Food/Dining 5.6

July 08, 2016
Very disappointing Hotel
Total different what is promoted in the web

susanty P.
June 14, 2016
need improvement
good hotel but need some improvement such as swimming pool, food, and service

Shatria D.
May 12, 2016

Irving L.
May 10, 2016
Value for money
Good locations

Riesty N.
May 08, 2016

Nadia T.
May 08, 2016
Facilities are poor
The connection line was off and no one came to fix it eventhough many times we made reports. At the beginning there was no refrigerator so we had to ask. The terrace area was so dirty. The curtain was so poor so we had tobuse a pin. So we called them using hp. The building was dirty especially the alleys and the pool area. The food was ok but very bad in presentation.

Firman B.
May 07, 2016
Hotel 4 stars but the serving staff was 1 stars

fillips O.
United States
April 29, 2016
Pre pax arrival check
Hot room in arrival not ligth wait for some one to help cause phone out of order

October 26, 2015
Security Conditions
Water Pressure, Air Condition & mattress

Michael S.
October 19, 2015
Better than I thought it would be
Location, Comfort and Cleanliness
Well I visit Jakarta quite a lot, about 2-3 times a month but I have never stayed in this part of Jakarta. I was there for a conference and decided I would try this place out as it was nearby. Although it seemed like it took forever to get checked in, after that it was great. Everyone was very friendly and hospitable. My room was more of an apartment type deal, but that was great. It had everything I needed and when I asked for an iron the staff brought it to my room right away. If you are a bigger person like me then you may have a little bit of a tough time in the washrooms as they seem slightly cramped, but other than that the location is great, as it is close to anything you want and I was very happy with my stay there! I will certainly stay there again.