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GTower Hotel

No 199 Jalan Tun Razak, KLCC, Kuala Lumpur, Malaysia 50400

Recent customer reviews

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Excellent

8.5

based on
4389 reviews

3647 reviews in English

Value for Money
8.4
Location
8.5
Staff Performance
8.8
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.6
Food/Dining
7.5
All reviews (4389)
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Chi H. Couples Malaysia, January 15, 2016
ok hotel

location, design, price
3.7
bad service, slow, room normal
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Pitchakorn M. Business travelers Thailand, January 12, 2016
Good location

Location convenient reasonable price
8.7
Compare to location considering reasonable price!
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Hui Y. Business travelers Malaysia, January 9, 2016
poor housekeeping

the room, the swimming pool, the gym
6.7
Overall, the room is quite comfortable. I would like to highlight on the housekeeping issues. by right, every time housekeeping the staffs should revert the room to original state like it's a new room to stay. however, the housekeeping is poorly done as in the table is not properly tidied, staff didn't replace the items which have been used. Most of the housekeeping staffs i encountered couldn't speak proper english, most of them are not local. the hotel side should provide proper training to ensure the staffs are competence enough to work with the name of the hotel itself.
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Rajah T. Solo travelers United Kingdom, January 8, 2016
Language & staff

Tamil is missing as that's my language . The staffs are excellent except the breakfast lady - not the thin one.
8.7
Excellent
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Mohd H. Business travelers Malaysia, January 4, 2016
value for money

strategic location, beautiful setups, best service
9.3
checked-in early. was given a two bedded room. asked for a king bed room and got it without any delay or problem. the key was personally being sent to the room i stayed in. overall experience, satisfied
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Jun M. Couples Malaysia, January 3, 2016
Great stay

Location, Style, Cleanliness
9.7
Staff was very friendly upon our arrival, from the concierge to the lobby on the 11th floor. Had a slight problem with the TV at first, they fixed it right away. Service was amazing throughout our stay. Would definitely stay at there again.
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Jerrica V. Families with older children Australia, January 3, 2016
Average hotel

1.gym 2. Near train station 3. Can't think of it
6
Average No oomph factor
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Otto S. Couples Germany, January 2, 2016
something is different now..

location, the italian restaurant
6.3
well, we were there before in 2014 and was satisfied but this time it was different..we feeled immidiatly a certain unfriendliness from the staff, very slow checkin even we are the only at the frontdesk, they gave us not the nicest room..very small and no view, even the hotel not full, the worst was the bar at the 29 floor..on new years night the let so many people in that you can only stand,hoding 4 bottles of beer and 2 glasses..not even a place anymore to put your glasses..this is the mixture for accidents when in an overcrowded place anything happen and many don't make it out anymore and you at the 29 floor..please management rethink your strategy..no need to get many as possible inside in order to make more money..i was close to empty our 4 bottles on the floor and leave...I don't go to g hotel anymore, there are better hotels
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Christopher W. Solo travelers United Kingdom, January 2, 2016
All round excellent

Comfort, Staff, Value
9.3
Excellent stay, hotel was very clean and comfortable. If staying for the purpose of business (which this hotel is aimed at) it is comparable with any of the bigger name 5* brands but at a lower cost.
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Eu J. Couples Malaysia, January 1, 2016
Excellent

Comfortable, Classy, Strategic
9.3
Stay was awesome, with great check-in staff attending. room was clean and comfortable. Hotel amenities are up to 5 star standard.
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