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Mona B.
Solo travelers
United States of America,
January 11, 2013
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Really nice hotel in good location.
I can't say enough about how friendly and helpful the entire staff was.
10
my room on the 4th floor had a small balcony and a nice view. the bed was decorated with rose petals and some amazing swan arrangement made from towels. i felt guilty undoing the artwork.there was a welcoming plate of fresh, exotic fruit in the mini bar. the only thing missing was a closet and some hangers but since i travel light that was no problem. oh, the breakfast is outstanding. all different yummy things for every taste. i definitely recommend it.
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Emily M.
Solo travelers
Australia,
January 8, 2013
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amazing hotel, large rooms, very friendly service
Staff are very helpful and friendly, rooms are large and clean, fast wifi on every floor!
9.7
Its about a 10 minute walk from the main part of town, so its quite close to everything. The hotel is clean and spacious with very large rooms. Each floor has wifi, so its really fast. The breakfast is amazing, a full buffet and they will even cook you eggs and stuff. The staff are super friendly, it seems that everyone knows your name, and they are very helpful with knowledge about the local area, and can book trips and onward travel for you which is hassle free. I recommend the cooking class I booked through them.
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Alison M.
Families with older children
New Zealand,
January 6, 2013
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wow - what a memorable stay
Staff, location, service.. staff
9.7
this was the highlight for me and my family. i have never felt so incredibly looked after. yummy, tammy, ruby, anna, you were so fabulous to us all. we will have very fond memories when looking through photos of our stay with you. the rooms were fabulous (we had 4 rooms in all), the service outstanding, the location great for everything to see and do and a pool which was a lovely suprise. fabulous breakfast - best in our 3 week stay. even a cake for one of our fellow travellers on her birthday!!
thank-you to all
Sightseeing/Attractions Tip:
The Secret Garden for lovely dining
the cooking class for a fabulous day out and
Annas spa - LOVELY!!
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Jacklyn P.
Groups
United States of America,
January 5, 2013
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rooms were clean and had good space. hot water and air conditioning both worked well. location is a short walk to old quarter. staff were a bit overly friendly. breakfast was good.
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Tara R.
Groups
United States of America,
January 1, 2013
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Service with Many Many Smiles
8.7
The hotel itself is not much to write home about. The rooms are fairly basic, but they are large and clean so who cares about frills? The breakfast is served buffet-style with many choices and was great for my husband who can really put it away. But the staff...they are what makes staying at the Hai Au so great. You are greeted (by name) every time that you are within sight, and the girls are happy to chat with you about your day or to offer recommendations for places to go. The hotel is about a 15 minute walk from the old town and a bike ride away from either beach. And did I mention that it was a great value? Would definitely recommend!
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Francisco R.
Solo travelers
United States of America,
December 29, 2012
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The hotel room was nice and the staff was extremely helpful. Nice location as well as a nice price.
The hotel restaurant, however, does not have good food. The only good thing is the breakfast buffet.
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Khanh N.
Groups
United States of America,
December 28, 2012
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Decent hotel with good service
Good location without being right int the middle of the crowded streets of Old Town, friendly staff, big breakfast
8.3
The room was fine, not very special, but the staff are helpful and provided a complimentary fruit tray, which is a nice bonus. The restaurant food is not so great, but breakfast is bigger than most hotels'.
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Sonja R.
Couples
Australia,
December 14, 2012
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Great service and breakfast
location, value for money, hotel staff and breakfast
9.3
We stayed at this hotel based on trip advisor reviews. We were not disappointed, and its good value for the money. The hotel is Conveniently located to the old town and beach. The hotel staff are so welcoming, friendly and willing to help and we really enjoyed our stay at the hotel. The breakfast is very good, a buffet of eastern and western foods. The rooms are a good size and comfortable. Room 102 has a distinct smell of mothballs (naftaline) originating from the bathroom. Ask not to have this room. Highly recommend this hotel
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Sandra B.
Groups
Switzerland,
December 11, 2012
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our room was right next to the lobby and it was quite noisy in the evenings and early in the morning. the staff was very friendly, a little bit too much. the location is good and we rented bikes at the hotel and went to the beach which is beautiful. the breakfast buffet is very good. they also have a pool. they organised a bus for us to the airport.
Sightseeing/Attractions Tip:
hoi an old city is beautiful and also the beach
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Chan M.
Families with older children
Malaysia,
December 10, 2012
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Friendly & Hepful Hotel
Friendly and do the best to serve
7.7
The room decoration are traditional Vietnamese way of decoration. Quite clean and pleasant. More like a guest house. Staff are friendly, helpful and willing to serve. For instance, they insist to carry your luggage to your room when you check in/out and there is even a sign board to inform guest that they are pleased to do so. I would rate as 2 stars standard and reasonable value for money
Sightseeing/Attractions Tip:
10 minutes walk to Hoi An old town and 15 minutes walk to beach
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