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Christopher H.
Couples
United Kingdom,
January 28, 2013
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Friendly hotel, Great location.
Really friendly helpful staff.
10
We stayed at the Hai Au hotel for 11 nights and found it to be one of the best hotels we have ever stayed in, not just in Vietnam but any where. The staff without exception were so friendly, kind and helpful we felt like royalty. The rooms are very well equipped with everything you need by way AC, fridge, T.V. Even a lap top to use along with free wifi if you have your own.
The Hai Au is perfectly situated for very easy walking into Hoi An but far enough away that you are not troubled by noise.
You can rent bikes from them at $1 per day and it is any easy 15 mins to cycle to the beach.
They offer a good discount at a very near by massage spa which we made great use off during our stay.
The breakfast is of a very high standard and offers a wide choice of fruits, juice, bacon, eggs and more eastern dishes as well.
We ate in the restaurant on a few occasions and every time the food and the service was of the highest standard.
All in all a fantastic hotel and a brilliant stay.
Travel tip:
Note : there is no elevator so if this a problem request a low floor.
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Thomas C.
Couples
United Kingdom,
January 23, 2013
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Great location, friendly staff.
Big rooms, great location, friendly staff.
8.7
Good first impressions when we arrived, staff made us feel very welcome. Our room was on the ground floor, it was a very good size with a huge double bed, nice and clean, bathroom had a slight smell to it sometimes but nothing major. Room included fridge with small minibar, free wifi, water every day and tea/coffee, had complimentary plate of fruit on arrival too. Room was cleaned every day. A great buffet breakfast was included in our room rate.
Staff are very helpful, you can rent bicycles and motorbikes from them. Bus and train tickets seemed a little expensive so maybe try and shop around.
The location is perfect, only a 5/10 min walk to the beautiful riverfront.
Another bonus is, it ha got a (small) swimming pool which was very tempting after a hot, busy day.
The only thing was, we extended our stay for 1 extra night, then the day before were told that the hotel was full and we couldn't stay, this put a spanner in the works with the next stage of our travels but it was an honest mistake and they apologised.
Overall we did have a great stay in Hoi An.
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Natalie F.
Couples
United Kingdom,
January 21, 2013
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Amazing staff and lovely room!!
Staff, room, pool and location
10
The staff were outstanding, always remembered everyone's name and always happy to help with any questions or onward arrangements. Breakfast was also very good with wide selection of things.
Sightseeing/Attractions Tip:
Restaurants by the river are all lovely. Also good to rent a bike from the hotel and ride to the beach.
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Cindy M.
Couples
United States of America,
January 20, 2013
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Amazing Customer Service!
10
excellent little oasis in a great location with an amazing customer-oriented staff. the restaurant serves a great breakfast and is just a nice, little hangout place. the price is right and the rooms are very comfortable.
Hotel Feature Tip:
Rent a scooter and explore the beautiful city and countryside...well worth it and really okay from a safety perspective if you pay attention.
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Eelke D.
Couples
Netherlands,
January 19, 2013
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Big hotel lots of service
8.3
We stayed for three night in a normal double room. The rooms where spacieus and very clean. The staff was trying to be as friendly as possible. For the most part they where wonderful, but constanly saying your name is not necessary in may opinion. I do think that this kind of attation to detail appears to a lot people.
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Gregory P.
Solo travelers
Australia,
January 16, 2013
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Quality service
staff treated everyone like family , made a point of remembering every ones name .
10
loved staying here . i was sad to leave the staff are so friendly .only a short distance to city center .
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Shalin M.
Couples
United Kingdom,
January 15, 2013
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Lovely hotel with awesome staff
9.3
Hai Au was recommended to us by another traveller and although slightly more expensive than our budget, we are delighted we stayed there. The staff are wonderful; they treat you as their friends and make every effort to learn your name. We arrived early in the morning, having been on the night bus from Nha Trang and they welcomed us with open arms, fed us breakfast and got our room ready for us before check-in as they could see how tired we were.
The hotel is well-located and within a 10 minute walk of old town and approx 4km from the beach. The rooms are large and clean, and they provide a computer in every one for internet access. The complimentary fruit platter on arrival was a nice touch.
After we had finished all our tailoring, we rented bikes for one day and cycled down to the beach which I would recommend.
We had initially booked for 2 nights and decided on the second day we wanted to extend. When we enquired in the morning they told us there was a room available for us, however, when we returned in the evening we discovered that they had inadvertently double-booked and there was not a room. We were really disappointed about this and more so because we did not find out until late evening leaving us little time to find a room elsewhere. They secured a room for us at Hai Yen hotel next door but this was horrible in comparison and really poor value for money. However, the staff genuinely felt so bad about their error and really tried to compensate for it, offering us breakfast at Hai Au whilst we stayed next door and moving all our luggage for us.
We went to the spa that they recommended but we don't recommend this. Although the therapists giving the massage were good, they talked to each other throughout the massage, stopping the massage to talk.
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Judith R.
Couples
United States of America,
January 14, 2013
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we stayed just one night at this hotel, on the way from hue to na trang. it was within easy walking distance of the bus drop off and the old part of hoi an and the river front. the room, decorated very nicely with lots of rose petals, was comfortable. nice features were the small balcony, the bath tub, the pool (though we did not use it), and the restaurant on the premises. the staff was competent and very friendly. a good choice for hoi an.
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Mona B.
Solo travelers
United States of America,
January 11, 2013
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Really nice hotel in good location.
I can't say enough about how friendly and helpful the entire staff was.
10
my room on the 4th floor had a small balcony and a nice view. the bed was decorated with rose petals and some amazing swan arrangement made from towels. i felt guilty undoing the artwork.there was a welcoming plate of fresh, exotic fruit in the mini bar. the only thing missing was a closet and some hangers but since i travel light that was no problem. oh, the breakfast is outstanding. all different yummy things for every taste. i definitely recommend it.
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Emily M.
Solo travelers
Australia,
January 8, 2013
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amazing hotel, large rooms, very friendly service
Staff are very helpful and friendly, rooms are large and clean, fast wifi on every floor!
9.7
Its about a 10 minute walk from the main part of town, so its quite close to everything. The hotel is clean and spacious with very large rooms. Each floor has wifi, so its really fast. The breakfast is amazing, a full buffet and they will even cook you eggs and stuff. The staff are super friendly, it seems that everyone knows your name, and they are very helpful with knowledge about the local area, and can book trips and onward travel for you which is hassle free. I recommend the cooking class I booked through them.
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