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Hakaya Plaza Hotel

Jl. Marsma Iswahyudi, Sepinggan Airport, Balikpapan, Indonesia 76115 (Show on map)

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Hakaya Plaza Hotel Balikpapan - Restaurant
Area: Sepinggan Airport Number of Rooms: 135
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
245 reviews

Value for Money
7.2
Location
8.1
Staff Performance
7.0
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.3
Food/Dining
6.7
All reviews (245)
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Prasodjo P. Business travelers Indonesia, October 23, 2014
reception not cater the guests at its best

location, location, location
7.3
It's OK. Only the reception not at its best. My wife's friend gave me oleh-oleh at reception but I didn't get the entire ones when I was off to Jakarta
Yew L. Business travelers Singapore, October 23, 2014
Room Matter

Reasonable restaurant, comfortable rooms, and friendly staff especially in the restaurant.
8
My stay was good but the only bad thing was during my check in I was given Room 241, of which is a deluxe room but I paid and booked for a executive room through Agoda. When this matter was brought up the reception they insisted that Rm 241 is a executive room. I utilized this particular hotel since the grand opening under the name of Santika Hotel and have utilized rooms at this Hotel ranging from deluxe to suite rooms henceforth when they gave me Rm 241 I knew they were trying to pull a fast one on me. When brought up the matter to the receptionist they could have apologize, change the room and the matter will be resolve. My question is why did they insist that Rm 241 is a executive room and refuse to accept their mistake. it will only show their professionalism in the hotel industry.
Hendrik S. Business travelers Indonesia, October 16, 2014
best location for business

location and room
8.3
Location is excellent and the room is more bigger for standart deluxe type
Jerry S. Solo travelers Indonesia, October 8, 2014
Not satisfied with the services

Location only is good thing
5
No airport pick-up, room service was very lazy. Food delivered more than 2 hours.
Ustari A. Business travelers Indonesia, October 2, 2014
Nice location

Nice, comfortable, great location
6.7
Perfect
Yudi C. Solo travelers Indonesia, September 24, 2014
Poor aircon

Location
6.7
Poor aircon.. Not cold at all. Furthermore, my room is facing the sunset. So it makes the room even hotter. Even after I've set the thermostat to the coldest. It's still not cold at all.
Sombat C. Business travelers Thailand, September 15, 2014
good

Near Airport, food , Clean
8
Via Agoda
Siti M. Couples Malaysia, September 12, 2014
Easy, quick rest before flight

close to the airport, free shuttle to the airport, budget hotel but comfortable..
8
It was good. Location was strategic and there was event a free shuttle to the airport. The room was clean and bed was comfortable so the stay was excellent to recharge the energy for a flight/trip. Even the room price wasn't so expensive.
Sombat C. Business travelers Thailand, September 10, 2014
good

Room, Location, food
8
Via Agoda
Lek C. Business travelers Singapore, September 4, 2014
Air conditioning problems

It was within walking distance of the airport.
6.3
It was difficult to manage the right temperature of both the air conditioning and bathroom shower heater. I used the entrance from the old airport terminal to the escalator leading to the hotel lobby and thought it was a deserted building, or one that is about to be torn down, I was entering. Not a good first impression for a first timer especially.

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