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Hakone Hotel

65 Machi , Ashinoko, Hakone, Japan 250-0521 (Show on map)

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Area: Ashinoko Number of Rooms: 50

Recent customer reviews

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Very Good

8.0

based on
133 reviews

Value for Money
7.5
Location
8.5
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.3
Food/Dining
6.7
All reviews (133)
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Nicholas F. Couples United States of America, July 3, 2014
Convenient location but comfort level hotel is low

Location and easy access to sightseeing and free shuttle from Odawra Station made for extreme ease of travel.
6.3
The location of this hotel could not be more perfect. Right next to both sight seeing boat tours. A few things not mentioned about hotel were major. Hotel is made out to be a very luxurious place, but it is mainly just a front. If they put the money they spent on making the "look" of the hotel into actual comfort of the hotel, it could be a great place. Barely any air-conditioning in room and one small window is all you can open to get a breeze. Beds are old and outdated and the springs can be felt making for very uncomfortable sleep. The grounds of the hotel are in rough shape. Definitely could use a simple landscaper and it would be great. Outside is also infested with birds and bird nesting, cause bird poo to be all over the place. The indoor bar was pretty dirty and the bartender seemed like he could care less about being there, which was very surprising for being in Japan. Overall staff was great and helpful. The free shuttle made it very easy to get there from Odawara Station. This hotel just needs to put more $ into actual comfort and quality rather than making it look fancy.
Cheuk Y. Families with older children Hong Kong, July 3, 2014
Extraordinary view from Hakone Hotel

The view is from the garden is just amazing. The hotel is centrally located with accessible restaurants and shops nearby. The overall setting is so peaceful and quiet.
8
The hotel is centrally located and it is easy to find with shops surrounding it. The town itself is a small cosy one but shops including restaurants generally close by 7pm. The view from the garden and your room is just so amazing. It overviews the entire lake and with very clear weather, you can see Mount Fuji right from there. The hotel should have been built a while with a little worn out exterior in certain parts of the hotel. The room is considered spacious and convenient store which opens 24 hours is about 3 mins drive away.
Wanwoong O. Groups Spain, May 6, 2014
Dissatisfied

Staff were kind enough
3
Not worthy
Rizal P. Couples Indonesia, March 2, 2014
Great view of mt fuji

location, location, location
7.3
hotel room is spacious for Japan standard, view of the Mt Fuji from the bedroom is great, bus stop in front of the hotel makes it convenient to go around.
Sajid K. Couples United Kingdom, September 21, 2013
Nice room, view of Fuji but expensive

View, location and size of room
6.7
Cheng H. Couples Malaysia, August 10, 2013
enjoyed driving round lake through Skyline Highway

beside ashi lake, clean, romantic lake side wedding, near attractions
8.3
Nelson P. Couples Indonesia, July 7, 2013
Great views, nice location, large room

Great views, nice location, large room
8.3
Hakone hotel is located at the edge of Lake Ashi, where pirate-ship cruise make stopover at a next door pier, has it own bus-stop in front of the hotel, and in a clear day, you supposely could see the famous mount Fuji. Room is large and spotless clean with very comfortable bed, despite it relatively old fashioned decor. It also has 2 restaurants (a japanese and western food restaurants), a hot bath, and a small pier to do some kayaking/watersport if the weather permits
Brian P. Couples Singapore, July 6, 2013
Quiet and Relaxing Stay

Quiet, Clean, Nice Scenery
7.3
Hotel is right beside the lake and the view is beautiful. However, number of eateries and convenient shops within walking distance is very limited. Advisable to check opening days and hours beforehand, as restaurants in this hotel are generally at the expensive range.
Michele N. Solo travelers Australia, June 13, 2013
Lovely hotel, shame about the weather!

Location, hotel staff, lovely room
9.7
We had a dismal day weather-wise sight seeing in the Fuji area (it was so cloudy and misty and rainy that it was a white-out, due to typhoon hanging off the coast). We arrived at the hotel wet and down hearted and so we were stoked that the clerk offered us an upgrade to a junior suite at no charge. I think the occupancy was very low due to the weather. Our suite was lovely and comfortable with what would have been a magnificent view. Unfortunately, the only dining option available was at the hotel and the buffet was Italian and expensive. We prefer to go to local restaurants. However, we had an alacarte meal at the bar (and half price happy hour drinks) and the pasta and pizza was excellent and the gin and tonics were among the best I've had any where! The breakfast buffet was expensive, too so we declined. It would have been good if there was a continental or alacarte option as we haven't been fans of the Japanese breakfast buffet. There is free wifi in the lobby and a free shuttle bus to Odawara station. The desk staff were easy to communicate with and very helpful, especially the young man on e desk at check in. The hotel was certainly a wonderful refuge from the weather.
Thiam S. Families with young children Singapore, June 8, 2013
quiet,nice lake ashi and mount fuji view

quiet, big room, big bathroom
6.3

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