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About Hakone Shiunso


Each of the 22 rooms at this fine 4-star hotel feature superior amenities. All rooms have bathrobes, an in-room safe, internet access, a bathtub, as well as other amenities. Featuring Wi-Fi in public areas, a bar/pub, meeting facilities, and shops, this Hakone hotel is sure to make each guest's trip is an enjoyable one. Unwind after your day with a choice of spa - just one of the hotel's excellent sporting and leisure offerings. Comfort and convenience are the hallmarks of Hakone Shiunso.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • car power charging station
  • valet parking
  • car park

Fitness & recreation

  • spa
  • massage

Swimming & soaking

  • hot spring bath

Food & beverage

  • bar


  • pets allowed

Cleaning services

  • daily housekeeping

Guest services

  • luggage storage
  • newspapers

On-site facilities

  • garden
  • elevator
  • shops
  • smoking area

Health and security

  • safety deposit boxes

Business & money services

  • meeting facilities

Languages Spoken

  • English
  • Japanese
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Dinner is served from 6:00 p.m. to 7:30 p.m. Please make sure to arrive at the hotel before 6:00 pm. After 7:30, pm., it is hard to serve the dinner and charges will not be refunded.

Children Policy

Children under 4 years old will be charged JPY 1,080 using existing bed without meals.
Children aged 4-6 years old will be charged JPY 4,320 using extra bed without meals.
Children aged 4-6 years old will be charged JPY 9,720 JPY using existing bed with kid's meals.
Children aged 4-6 years will be charged 50% of an adult rate per night per child using extra bed with kid's meals.
Children aged 7-12 years old will be charged 70% of an adult rate.
Guests over 12 years old are considered as adults.
Extra fee will be collected at the property.

Please inform the property regarding number of children, age, meal plan, and extra bed requests in the Special Request section upon booking.

  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-In Until: 06:00PM
Check-Out From: 08:00AM
Check-Out Until: 10:00 AM
Number of Floors: 5
Number of Restaurants: 0
Number of Rooms : 22
Parking Fee (per day): 0 USD
Reception Open Until: 06:00 PM
Room Voltage: 100
Year Hotel Built: 1989
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Verified traveler reviews

Filter by traveler type

  • Hotel Condition/Cleanliness 8.8
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 9.8
  • Service 9.2
  • Value for Money 8.0
  • Food/Dining 8.8

Shuo Z.
United Kingdom
April 26, 2016
Not up to standard...
I am sure it was good when it was first build but it desperately needed upgrading. There was mould in the coner of the room... Everything looks a bit tired. The food was just ok... Breakfast was better than the dinner. The staffs were super friendly and helpful however the managers seems the opposite. It is a shame that we were hoping for a good real Japanese experience but it was a bit disappointing. I won't recommend it considering the price.

Troy C.
April 13, 2016
Room is clean and Hot spring is wonderful!
The Hotel staffs are very friendly, the in-room dinning for dinner and breakfast are wonderful, facing the river with great view and relax mind. the Hot spring is also wonderful, especially their are one free special private hot spring for couples with reservation for 40 minutes, my wife and I enjoyed a lot!!

Libby W.
Hong Kong
April 09, 2016
Good service and enviornment
The hotel is beside the river, and you can have hot spring outdoor facing a beautiful mountain view. Food is really good quality. And services is excellent. Not many staff can speak English but still can provide a good service. For transportation, you can go to hotel from Hakone-Yumoto directly by bus, only 4 stop and bus stop just in front of the hotel. You can still try taking train but not recommend for anyone bring heavy luggage, because it takes about 10 mins walk.

Andy H.
June 19, 2015
Enjoyed this ryokan
natural private bath, excellent foods and friendly staff
amazing place to wind down or even for honeymooners...

Eduardo C.
May 23, 2015
good sevice!
Great onaen experience. Good seevice and comfortable accomodation.
It was ok though there is a little difficulty in English language. There sgould be a little flexibility in food service timings. But generly it was a good experience

Ai W.
April 25, 2015
Best Experience in Japan
1. Food 2. Onsen 3. Staff Performance
Pros: 1. Exquisite food, delicately prepared. 2.Clean, spacious and cosy room with private onset 3. Friendly and very helpful staff Cons: 1. Location is not the best (10 min walk to hakone yumoto) 2. Noise from the river (we are OK with it as long as it is not traffic noise.)

sasipim J.
October 29, 2014
good location, onsen
location, onsen
Hotel is close to the Hakone Yumoto Station. It takes only 5 minutes by a public bus. The good thing about this hotel is that they have both public and private onsen (a Japanese-style hot spring). For a private onsen type, you can book for privately use without any additional costs but only for 40 minutes use (no one will tell you in advance, it’s better to directly e-mail and ask. Otherwise, it won’t be available for you on your stay date). On the other hand, it was my second time staying in Hakone areas, so I compared my previous stay with this hotel. I found out that food and staff (only women) in this hotel are not that nice. Kindly note that 10.30-14.00 everyday; the hotel will be closed for cleaning. All guesses can’t even sit in the lobby or balcony.

Patcharee S.
May 27, 2013
Relax, clean, good staff

Gene H.
March 13, 2012
Traditional Japan with Amazing service/views !
Service, food and private hot springs
Service was amazing, food was excellent and the view was breathtaking. Private hot spring bath was a bonus ! Will visit again ! Bit overpriced considering I was the only customer and the rooms are not as big as the photo but still highly recommended.

Hong Kong
October 25, 2015
1.環境一流 2. 服務滿分


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