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Hakone Suimeisou Hotel

702 Yumoto, Hakonemachi, Ashigarashimo-gun, Hakone Yumoto, Hakone, Japan 250-0311

Recent customer reviews

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Excellent

8.5

based on 469 reviews

252 reviews in English

Value for Money
7.8
Location
9.4
Staff Performance
8.7
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.5
Food/Dining
8.2
All reviews (469)
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Erwin H. Families with young children Indonesia, April 23, 2016
Best onsen ever
6.7
The location is superb, u can just walk 5 minutes from hakone yumoto station and onsen also very near to stores and restaurant. The staff are amazing, very polite and always ready to help you. The room itself was big and clean, very comfortable. Highly recomend this onsen.
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Weili C. Families with young children Taiwan, April 20, 2016
Nice hotel
5.7
Recommend
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Surachan S. Families with young children Thailand, April 1, 2016
One of the best Japanese style hotel like our own
6.7
I could say that this hotel is one of my best trip with my family. The location was too perfect , room was very good . I booked 2 rooms for 4 persons just come to know that we can share 4 persons in a room also. Need to complain to Agoda for lack of this information and asked us to pay more for a room. Staffs have a lot of enthusiasm to support especially when my son cry one of the lady staffs try to help even she could not speak English but really willing to help. Really appreciated
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Wendy Y. Solo travelers United States of America, March 9, 2016
Good service and facility

Food service is great, staffs are very nice, location is close to station
10
Great place for staying overall, will recommend for visit and come back!!!!
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Chaohui N. Couples Singapore, March 6, 2016
Good location, awesome service and dinner

Service, food and location
10
Very good experience. We booked the Japanese room with breakfast and dinner. Food is served to the room and very yummy. 2000 yen for private Osen and is very comfortable and clean. The staff are very very friendly and nice. Thumbs up!
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Lalita T. Groups Thailand, February 24, 2016
Comfort and location
6.7
It was a very nice experience for the traditional ryokan. The place is surrounded by everything you need, gorgeous view from your room, restaurants, and transportation hubs. A private onsen is worth for trying, just a little additional fees.
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Ryan T. Groups Singapore, February 23, 2016
Good location but staff knows limited English
5.3
The hotel is conveniently located about 5mins walk from hakone-yumoto station. The facilities are good and the private onsen is very nicely furnished. The staff knows very limited English though. And as with the other reviews, sleeping in is not an option as they offer breakfast at two timings (730 or 8am). That said, was overall satisfied with this place
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Po S. Families with young children Hong Kong, February 17, 2016
good location, nice staff
6.3
good location, nice staff
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Techatat T. Couples Thailand, February 3, 2016
Amazing hospitality
6
Lovely service and great foods
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Elaine T. Couples Australia, January 18, 2016
easy to get to ryokan

location, room comfort and cleanliness
8.7
good location and easy to find. lots of things to see and do nearby. close to bus stop to take hakone bus tours. the food was okay but not fantastic considering the price you pay. outdoor bath was small but has nnice view. have to pay extra for private bath.
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