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Excellent 8.3
Based on 252 reviews

Recent customer comments

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based on 252 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.3
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.4
  • Value for Money 8.5
  • Food/Dining 7.5

10 Raemon W.
United Kingdom
May 27, 2015
Everything is great
Room, staff ,location & breakfast
Great hotel, great staff, excellent location. Highly recommend!

9 George B.
May 23, 2015
Very Good
Location, Right in the middle of Old Quarter, Friendly staff, Cleanliness.
Counter staff spoke English and were friendly a helpfull, we were disappointed with the view, so they changed rooms happily, remember the lift finishes at the 6th floor! The cleaning staff were friendly and respectful, The breakfast presented let's the whole lot down, the orange juice was warm, BUT you can order Eggs, bacon, sausages, toasted sandwiches, included in deal, the omelette was great. Would not hesitate to return.

8.7 SEE W.
April 26, 2015
enjoyable and comfortable stay, great service
Helpful and polite staff, great food ( get the crepes!), awesome room, great location as well
Our receptionist, kelly, was very sweet and helpful. When we arrived, we were unsure whether our halong bay cruise company will come and pick us up. She helped us make countless calls to make sure that they were coming and ensured us that if they didnt come she would help to arrange alternative transport. She was very detailed and helpful in making recommendationsto us and giving directions around the city as well. The room itself was spacious and lovely and the bathroom clean. Our stay was really comfortable. Breakfast was great. The had a buffet spread (a bit limited in variety) and they had a menu (no additional charges) and i ordered french crepes with fruit on the menu ( i would recommend this!). The pho was alright, nothing special. I stayed in 3 hotels during my stay in hanoi and feel that hanoi chic's location is the best. Tip: pick one near hoan kiem lake for easy access to everything.

10 Dmitriy G.
United States
April 21, 2015
Nice hotel
Great location, good service, nice price
It was a very pleasant stay. It's a very clean hotel with a great service located in the heart of old city. Recommended!

8.3 Saik C.
April 14, 2015
Centrally-located hospitable Old Quarter hotel
The service was very good. The staff was superb. Location was excellent.
The wonderful staff of this comfortable hotel were excellent in offering us directions and advice to navigate the many enjoyable sites of this ancient capital. The person who checked us in late one evening wrote us a helpful note in Vietnamese and pointed us across the road to a roadside Pho chef who made us one of the best soups we ever had during our stay. Upon our checkout both reception staff walked us to the taxi door to make sure we were charged the correct fare to the airport. Such was the kind hospitality of this welcoming hotel in the heart of old Hanoi.

8 Mohd I.
January 12, 2015
excellent budget hotel
superb service, friendly staff and strategic location
it is very good to stay at this hotel although it just for one night transit. They offered a superb service and staff were friendly and tried their best to answer every question.

9 James B.
October 22, 2014
Like coming home
Staff, rooms, location
A quick way of summing up our stay in the Hanoi Chic? We were happy to return to it twice after being away on two tours. In a way it was a bit like 'coming home', seeing the familiar smiling faces on walking through the foyer. The different rooms were all extremely comfortable, cool and spotless. Though the front balcony rooms looked over the brilliant chaos that is Hanoi, at no times was the noise intrusive when the patio doors were closed. The rooms at the back of the hotel were a wee bit quieter. At times during the day when there was some building work being done we were well warned and the apologies were endless. The breakfasts were filling and delicious, again served with a smile. A mention of the coffee served must be made though. In a city renown for its fabulous coffee smells and tastes, why the watery coffee was all that was available at breakfast is a bit of a mystery. There was no shortage of help and advice with tours to Halong Bay, Sapa and Tam Clc, with the various options for each clearly laid out. All went smoothly. Overall, the Hanoi Chic is a haven from the noise, heat and organised confusion which awaits in the streets outside its sliding front doors.

9.3 Que N.
September 19, 2014
Spacious room with reasonable price
Spacious room, en-suite bathtub, reasonable price
Staffs were friendly and helpful. Cheap laundry service ($2/kg). Spacious and bright room with two windows. The hotel is just within walking distance of the lake, Hang Non with many handmade fashion stores and Hang Gai where I could drink the famous Vietnamese egg coffee. However, there were not many choices for breakfast, although restaurant staffs were very caring and useful. The room I stayed had low brightness, so it was quite difficult to read books at night.

9.3 Miriam H.
September 05, 2014
Great Hotel
Staff was fantastic!!! We will definitely come again. Even were able to check out late for free.

10 Dariel M.
United Kingdom
July 17, 2014
Good experience
Staff, location, room
Will not hesitate to stay at this hotel when I come to Hanoi again, staff are lovely, it's in the old quarter and everything is handy.