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July 26, 2016 - July 28, 2016 | 2 nights
The space What's included Capacity Price per night

Features:

  • View: No view
  • 1 Bedroom
  • 15 sq.m.
  • 1 Double Bed
  • Includes: Breakfast
  • Cancellation policy
  • Flash Deal - Limited Time Offer. Rate includes 52% discount!
Not included in room price:
Service charge 5%, Hotel tax 10%
Best seller – limited supply!

Our last 4 rooms!

  • 44.83
    • USD
    • 15.06
  • Includes: Breakfast
  • Pay at the hotel
  • Cancellation policy
Not included in room price:
Tax 10%, Service charge 5%

Our last 3 rooms!

    • USD
    • 15.63
  • Includes: Breakfast
  • Cancellation policy
  • Flash Deal - Limited Time Offer. Rate includes 52% discount!
Not included in room price:
Service charge 5%, Hotel tax 10%

Our last 4 rooms!

  • 44.83
    • USD
    • 15.86
  • Includes: Breakfast
  • Pay at the hotel
  • Cancellation policy
Not included in room price:
Tax 10%, Service charge 5%

Our last 3 rooms!

    • USD
    • 16.45

Features:

  • View: No view
  • 2 Bedrooms
  • 18 sq.m.
  • 2 Single Bed and 1 Double Bed
  • Includes: Breakfast
  • Cancellation policy
  • Flash Deal - Limited Time Offer. Rate includes 52% discount!
Not included in room price:
Service charge 5%, Hotel tax 10%
+

Our last 4 rooms!

  • 53.80
    • USD
    • 18.85
Add extra bed (+USD 9.86)
  • Includes: Breakfast
  • Pay at the hotel
  • Cancellation policy
Not included in room price:
Tax 10%, Service charge 5%

Our last 3 rooms!

    • USD
    • 19.74

Features:

  • View: City
  • 1 Bedroom
  • 23 sq.m.
  • 1 Double Bed
  • Includes: Breakfast
  • Cancellation policy
  • Flash Deal - Limited Time Offer. Rate includes 52% discount!
Not included in room price:
Service charge 5%, Hotel tax 10%

Our last 4 rooms!

  • 89.66
    • USD
    • 18.85
  • Includes: Breakfast
  • Cancellation policy
  • Flash Deal - Limited Time Offer. Rate includes 52% discount!
Not included in room price:
Service charge 5%, Hotel tax 10%

Our last 4 rooms!

  • 89.66
    • USD
    • 21.21
  • Includes: Breakfast
  • Pay at the hotel
  • Cancellation policy
Not included in room price:
Tax 10%, Service charge 5%

Our last 3 rooms!

    • USD
    • 22.21

Features:

  • View: City
  • 2 Bedrooms
  • 40 sq.m.
  • 2 King Bed
  • Includes: Breakfast
  • Cancellation policy
  • Flash Deal - Limited Time Offer. Rate includes 52% discount!
Not included in room price:
Service charge 5%, Hotel tax 10%

Our last room!

  • 98.63
    • USD
    • 29.47

Features:

  • 45 sq.m.
  • Includes: Breakfast
  • Pay at the hotel
  • Cancellation policy
Not included in room price:
Tax 10%, Service charge 5%

Our last room!

    • USD
    • 30.85

About Hanoi Ciao Hotel

Description

This new hotel in Hanoi, the Splendid Star, is a perfect place to explore the Old Quarter of Hanoi. Offering a convenient location, reasonable room rate and excellent facilities, it is situated on the Quang Trung Street just 300 meters from the airport shuttle stop and one kilometer from the Hanoi Train Station, the Hanoi Ciao Hotel is a perfect place to explore the Old Quarter of Hanoi. Within a short walk are the St. Joseph’s Cathedral, the beautiful Hoan Kiem Lake, the ancient Ngoc Son Temple, the majestic Hanoi Opera House and the Water Puppet Theatre. All 32 guestrooms are modern, clean and well-equipped. The friendly hotel staff, fantastic facilities, especially the stylish restaurant, will make a trip to the capital city of Vietnam delightful and comfortable. Highly recommended for either budget tourists or families with young children, the Hanoi Ciao Hotel is a great getaway in a perfect location.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • airport transfer
  • bicycle rental

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • luggage storage
  • babysitting
  • tours
  • concierge

On-site facilities

  • family room
  • elevator
  • shop(s)
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes
  • lockers

Business & money services

  • business center
  • currency exchange
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 18 USD
Check-In From: 11:00 AM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km
Distance to Airport: 35 km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 6
Number of Restaurants: 1
Number of Rooms : 20
Reception Open Until: 12:30 AM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 2011
Year Hotel Last Renovated: 2013
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Recent customer comments

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 6.9
  • Facilities 6.7
  • Location 8.1
  • Room Comfort/Standard 6.7
  • Service 7.1
  • Value for Money 7.3
  • Food/Dining 6.2

Sachin D.
India
June 17, 2016
Was forced to shift to another hotel
When I arrived at this hotel, the staff said the room I booked has broken AC, so they asked me to stay at another hotel. So, review is based on the hotel I was forced to stay. The stay at my hotel was extremely bad, at the hot summer night, the AC was not enough to make the room cool, whole night I could not sleep, because it was too hot in the room. There was not even a fan in the room. It was hard to go to 3rd floor with the luggage, there was no lift in the hotel. When I went to look for the staff, there was no one at the reception, waited for nearly 10 minutes but there no one showed up at the reception. There is no security in this hotel. So, overall my stay at this hotel was terrible.

duy D.
Vietnam
June 06, 2016
Good
Good

Sanna P.
Finland
June 04, 2016
Worth of your money
Lovely and really helpful staff. They cave us a better room for free. Room was clean and bed was comfortable. It was quiet in the room even if the hotel is located at the centrum, so we slept well. Wifi was working well. Breakfast was good, you can choose one food and one drink. We have been two times at this hotel and will come back if we visit Hanoi again.

Danny C.
Malaysia
March 14, 2016
dont go for this Hotel !
we booked 3 nights at this hotel, and we were told that we have to shift to other hotel 'Especen Hotel' which is located 50 meter away (the quality is worse compare to Hotel Ciao) , we only managed to stay at Hotel Ciao for 1 night. the-reception(male) who register for us during third day has a bad attitude when i request for passport back to in order for us to go out for travelling. as i am bring my parent along, during last day morning check out, there is an accident happened as my parent falldown from one-step stair case during early morning check out. the lobby did not turn on the lights. Pls be careful if u bring elderly along. this hotel is near the church so u will expect around 1 minute ring bell disturb during 5am. i am disappointed with the hotel arrangement as my senior parent has to climb 3 floors to reach the room(Especen Hotel) and Hotel Ciao originally has lift to use. After i read back other reviews,i found other traveler also having the same scenario as me,i will lodge complaint to Agoda , as well as other website,so that no other victims will fall into this night-mare again. additional tips: pls book ur taxi back to airport nearby this hotel, cheaper than meter-taxi. just right infront building (The SinhTourist Hanoi) , and MANY travel-agency and hotel in this areas.Also if u intend to go HAlongbay, nearby here u can get a rather cheaper package, instead of booking via website earlier . initially i was thinking to rate 2/5 rating , but the reception did give me a bad impression, i give 1/5 now.

Claire D.
Netherlands
January 12, 2016
Absolutely horrible!!!!
Service and breakfast were okay, good location
Our stay (2 people) was absolutely horrible. We were dropped off at some side street by the taxi as the hotel couldn't be reached by taxi. Because of this we had to walk to the hotel with all our luggage. The reception was nice, we got some fruit and tea but they did put pressure on you to buy tours. We got our room on pretty much the same floor as the reception and it was terrible. The sheets had stains and holes. Even after we asked for a change of sheets the sheets were still gross. We suspect the beds had bedbugs too. The toilet occasionally flushed on its own, also in the middle of the night, and gave off a nasty rotten egg smell. In addition to this it would gurgle up water which flooded over the toilet seat onto the floor. The room did have windows but they looked out on a wall... At night there was lots of noise, ALL NIGHT LONG. When we were in the room we were able to hear all the conversations from the reception and at about 6 in the morning someone started using a chainsaw outside our window for like 3 hours straight. Additionally, the door had windows which felt like you had a spotlight on you due to the light from the hallway. Long story short,a horrible hotel that made us want to cry.

Thomas D.
United Kingdom
December 09, 2015
Pleasant
Position,breakfast,staff
Good staff very helpful and friendly

Tran N.
Vietnam
November 10, 2015
The location is fine
Location, price, staff
The location is quite good since the hotel is located in the centre of Hanoi, therefore it is easy to access some places in Hanoi by walking. The room is old, dark, damp but quite clean. Staff is quite nice and friendly.

Phuc T.
Vietnam
July 09, 2015
Not worth for money
Staffs
Uncomfortable

Carmen M.
United States
May 05, 2015
Very basic
Location
A very small room and an even smaller bathroom but it was sufficient for one short night. The outside hallway light coming through the frosted panel on the door makes for an uncomfortable sleep but if a little light doesn't bother you too much, you should be fine!

Thanapon J.
Thailand
February 26, 2015
Good
Good
Good

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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