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Hanoi Ciao Hotel

No 8 Tho Xuong lane, Au Trieu street, Hoan Kiem district, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Good

6.9

based on 8 reviews

101 reviews in English

Value for Money
6.5
Location
8.5
Staff Performance
6.0
Hotel Condition/Cleanliness
6.2
Room Comfort/Standard
6.8
Food/Dining
7.5
Families with older children (8)
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Danny C. Families with older children Malaysia, March 13, 2016
dont go for this Hotel !
4
we booked 3 nights at this hotel, and we were told that we have to shift to other hotel 'Especen Hotel' which is located 50 meter away (the quality is worse compare to Hotel Ciao) , we only managed to stay at Hotel Ciao for 1 night. the-reception(male) who register for us during third day has a bad attitude when i request for passport back to in order for us to go out for travelling. as i am bring my parent along, during last day morning check out, there is an accident happened as my parent falldown from one-step stair case during early morning check out. the lobby did not turn on the lights. Pls be careful if u bring elderly along. this hotel is near the church so u will expect around 1 minute ring bell disturb during 5am. i am disappointed with the hotel arrangement as my senior parent has to climb 3 floors to reach the room(Especen Hotel) and Hotel Ciao originally has lift to use. After i read back other reviews,i found other traveler also having the same scenario as me,i will lodge complaint to Agoda , as well as other website,so that no other victims will fall into this night-mare again. additional tips: pls book ur taxi back to airport nearby this hotel, cheaper than meter-taxi. just right infront building (The SinhTourist Hanoi) , and MANY travel-agency and hotel in this areas.Also if u intend to go HAlongbay, nearby here u can get a rather cheaper package, instead of booking via website earlier . initially i was thinking to rate 2/5 rating , but the reception did give me a bad impression, i give 1/5 now.
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Margaret H. Families with older children United States of America, November 22, 2010
Great location but had some problems

great location, friendly and helpful staff
8.3
Had a nice time at this hotel, but was staying on the top floor and the water in the shower trickled out. However, the staff moved me to another room and the water pressure was much better in this one. The staff was extremely friendly and helpful.
Restaurant Tip: great pho nearby on ly quoc su!
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Kendra H. Families with older children United States of America, January 2, 2010
Splendid Star

great location
7.7
I was under the impression I made a reservation at Splendid Star 2, but when arrived they said we were at Splendid Star 1 due to all the rooms were full. So we ended up staying at Splendid Star 2 and then they moved us the next day.
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Onofrio F. Families with older children Italy, August 17, 2009
Hanoi

It's a small hotel in a nice position, personnel very kind and ready to help. Cannot expecy much from such kind of family owned small hotel. But it's satisfactory
6.7
I don't see where this hotel can improve. Simple but nice breakfast, Wi-fi in the rooms, 3 computers in the lobby night time very quite
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Fukiko H. Families with older children Japan, January 2, 2016
最悪

location
4
写真とは全く違い、汚い、古い、狭い部屋。お湯の出が悪い。シャワージェルは空、シャンプーは詰まって出ない。フロントに言ったら、明日直すから今日は固形石鹸で頭を洗って、と言われた。こんな対応初めて。二つ星ホテルだからしょうがないのか?それにしてもあまりにもひどいので2泊予約したが1泊でやめて他のホテルに泊まった。挙句の果てに朝食の時他の人に出ているフルーツが出ないので聞いたら時間が遅いとのこと。チェックアウトの時それを言ったら”Next time”だって。もう私たちにはNext timeはないよ。と言ってホテルを出た。最悪のホテルだった。
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Mio K. Families with older children Japan, March 30, 2012
すっごく分かりにくいホテルでした!

スタッフもきちんとしていて、気持ちのいいホテルです。
8.7
ウェルカムドリンクがとっても美味しかったし、スタッフの方も丁寧な方で気持ち良かったです。部屋は清潔ですが、少し狭く、トイレの流れが少し悪かったです。朝食も好きなメニューを選んで作ってくれるタイプだったのですが、朝早いと、食べたいものを作ってはもらえませんでしたので、残念でした。しかし、路地の裏にあるので、とってもわかりにくいホテルでした。
Sightseeing/Attractions Tip: ハノイ教会のすぐ近くです。
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Kazue I. Families with older children Japan, September 9, 2009
感想

スタッフの対応、エアコン、朝食がおいしかったです。
8
朝7時に到着してしまったにも関わらず、空いている部屋でチェックインさせてもらい、荷物が多くて大変だったので、その対応に大変感謝いたしました。スタッフの方の笑顔と対応が素敵です!
Nightlife Tip: バインミーっていうフランスパンで挟んだサンドイッチがとてもおいしいです!!
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Chang H. Families with older children China, February 15, 2013
位置优越但房间空间小

位置优越
8
离教堂很近,吃喝玩乐方便。但房间小,浴室小,隔音效果差,但是相对便宜的价格,也过得去吧!去乘坐机场MINIBUS步行不到15分钟。
Restaurant Tip: 周围几十家中高档餐饮,非常方便。
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