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Customers like this hotel for:
    Nearest transport:
  • Le Duan Railway Station (0.5 Km / 6 min walk)
    Area recommended for:
  • shopping
  • culture
  • sightseeing
    Distance to airport:
  • Gia Lam Airport (4.3 Km)
  • Noi Bai International Airport (21.2 Km)
    Customer comments:
  • "Excellent service from staff", "Good clean rooms", "Nice location in Hanoi old quarters"
    Top nearby attractions:
  • Hanoi Cathedral (0.4 Km / 5 min walk)
  • Bia Hoi 68 Hang Quat (0.4 Km / 5 min walk)
  • Nhà Hàng La Salsa Restaurant (0.4 Km / 5 min walk)
  • Le Thai To Mausoleum (0.5 Km / 6 min walk)

Note: Distances are measured as a straight line.

Hanoi City Palace Hotel

106 Hang Bong street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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"Cleanliness, friendly staff and value for..."

Tan, Singapore September 18, 2015

Features of Hanoi City Palace Hotel

Hotel Facilities

  • airport transfer
  • babysitting
  • coffee shop
  • concierge
  • elevator
  • family room
  • laundry service
  • restaurant
  • room service
  • safety deposit boxes
  • tours

Sports and Recreation

  • hot tub
  • spa


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Vietnamese

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Hotel Description
Located in the heart of Hanoi's Old Quarter, Hanoi City Palace Hotel is only a short cab ride away from the...see more Located in the heart of Hanoi's Old Quarter, Hanoi City Palace Hotel is only a short cab ride away from the train station. A five-minute walk takes guests to the famous Hoan Kiem Lake. Shopping, eating, and entertainment options are readily available nearby. The hotel offers fully furnished and equipped rooms with soundproof glass, Wi-Fi Internet access, breakfast, and 24-hour room service. A hot tub and spa provide relaxation and respite from the busy days enjoying yourself. Within walking distance of the property, Hanoi Cathedral and Hoa Lo Prison can be easily reached. Please enter your preferred dates of stay and submit our online booking form to make a reservation at Hanoi City Palace Hotel.
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Recent customer comments

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All reviews (419)

Business travelers (57)

Couples (205)

Solo travelers (76)

Families with young children (13)

Families with older children (30)

Groups (38)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (419)
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Ho L. Couples
Hong Kong, October 03, 2015
5 blackouts in 3 nights

Breakfast is good
Unacceptable to have 5 blackouts in 3 nights. Made us embarrassed coz we were having shower. It is so dangerous and even no light on corridor during suspension. Basin and slippers are dirty.
Tan B. Families with young children
Singapore, September 24, 2015
Friendly staff

Cleanliness, friendly staff and value for money
Overall it was good.
Emma F. Couples
United Kingdom, September 18, 2015
Caring & friendly staff, gr8 rooms -natural light

Seriously comfortable bed, ostentatious bathroom ceramics, natural light and airy room, lovely staff
We only stayed for a few hours as had a long journey beforehand but they were so accommodating and the room was soooo comfy with an amazing bed!!! Going to stay again we liked it a lot! And all for £15 a night!!!
Abbey G. Solo travelers
Australia, August 21, 2015
A must stay hotel in Hanoi!

The STAFF, the Rooms, the Location
We had such a beautiful stay in Hanoi, the hotel is positioned slightly away from the main hustle and bustle of the town but still in and amongst the chaos of the old city. The staff were so so lovely, couldn't have asked for better service! Breakfast food was great, just what you want. Highly recommend this wonderful hotel 😊
ghassan S. Couples
Jordan, May 02, 2015
Great staff, nice small hotel

Staff, location, staff
Some of the best staff around. Very good manager, and Jimmy is one of the best front desk staff I have ever seen,,,
Christopher L. Couples
Australia, April 06, 2015
Had multiple issues, wouldn't stay again

We had a pretty poor experience at the hanoi city palace hotel. The driver who picked us up from the hotel at the airport was extremely rude. The manager with glasses who greeted us at the hotel didn't smile once or welcome us. They had plumbing issues in our room so we had to walk a block down the street to their sister hotel which was a downgrade because it was some dodgy back alley hotel. The second night we went back to hanoi city palace hotel and was placed in a dark damp room. It was so damp the bed felt wet and soggy. All our belongings were wet by the next morning! The bed sheets and towels had stains on them and the bathroom was covered in mould. It was disgusting.
Sabine L. Couples
Slovenia, April 01, 2015
Good value for the price

Breakfast, top spot, helpful staff
Michel D. Couples
Switzerland, February 25, 2015
we had a used bed

We were there at the vietnamese New Years Holiday "TET" There were absolutely too few staff for all the work. We had a used bed with lots of hairs and were very disappointed! The staff at the Reception just told us: "could be, we don't have enough staff at the moment." The rooms are accordingly not clean at all and also very humid. I can't recommend this place!
Gerlinde G. Couples
United States of America, January 30, 2015
"Great hotel for a reasonable price"

friendly staff, clean rooms, great lokation
We stayed at the Hanoi City-Palace Hotel for two nights. The staff was extremely helpful and friendly. Rooms are clean and the beds are softer than in most Vietnamese hotels. It is perfectly located close to Hoan Kien Lake and the old part of town. 10 minutes walk away from St. Joseph's Cathedral where you can find great restaurants and shops. For this price you can't find better deal!
Christine W. Couples
United States of America, January 05, 2015
Great Stay; Wonderful Managment & Staff

Management's attention to detail and service, cleanliness of room, location
The staff here went out of their way for every request we had. The manager, whose picture is on the Agoda website, was caring and professional. Management helped us book a perfect one day excursion to Halong Bay. They were great at helping with taxis and directions. One could tell that every employee took real pride in their job and they made us feel comfortable in a city filled with new things and constant bustle! For the money, this was EXTREMELY good value. It may technically be a 3 Star hotel, but everything came together, including room quality and amenities to make it feel more like a 4.5 Star hotel! We did not expect it, but it was also very helpful that almost all employees spoke English - that alone is respite from the intensity of trying to survive Hanoi traffic;)

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