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Hanoi City Palace Hotel

106 Hang Bong street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Formerly : Hanoi Elegance Sapphire Hotel

"friendly staff, clean rooms, great lokation..."

  • Gerlinde, United States
  • January 27, 2015
  • Area: Hoan Kiem District
  • Rooms : 18
  • Free Wi-Fi

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Room Types
Family Suite
Family Suite


When would you like to stay at this hotel?

Features of Hanoi City Palace Hotel

airport transfer


car park

coffee shop



family room

laundry service


room service

safety deposit boxes


Sports and Recreation

hot tub



free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken




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Sale ends soon!

Located in the heart of Hanoi's Old Quarter, Hanoi City Palace Hotel is only a short cab ride away from the train station. A five-minute walk takes guests to the famous Hoan Kiem Lake. Shopping, eating, and entertainment options are readily available nearby. The hotel offers fully furnished and equipped rooms with soundproof glass, Wi-Fi Internet access, breakfast, and 24-hour room service. A hot tub and spa provide relaxation and respite from the busy days enjoying yourself. Within walking distance of the property, Hanoi Cathedral and Hoa Lo Prison can be easily reached. Please enter your preferred dates of stay and submit our online booking form to make a reservation at Hanoi City Palace Hotel. Located in the heart of Hanoi's Old Quarter, Hanoi City Palace Hotel is only a short cab ride away from the ... see more
Children and extra beds:
Infant 0-5 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-11 year(s)
Stay for free if using existing bedding.

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
18 USD

Breakfast Charge (when not included in room rate)

Check-In From
2:00 PM

Check-Out Until
12:00 PM

Distance from City Center
0. Km

Distance to Airport
34. Km

Internet Usage Fee

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Parking Fee (per day)
50,000 VND

Reception Open Until
:00 AM

Room Voltage

Time to Airport (Minutes)

Year Hotel Last Renovated

Recent customer comments

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from 408 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (408)
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Ghassan S. Couples Jordan, April 26, 2015
Great staff, nice small hotel

Staff, location, staff
Some of the best staff around. Very good manager, and Jimmy is one of the best front desk staff I have ever seen,,,
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Christopher L. Couples Australia, April 1, 2015
Had multiple issues, wouldn't stay again

We had a pretty poor experience at the hanoi city palace hotel. The driver who picked us up from the hotel at the airport was extremely rude. The manager with glasses who greeted us at the hotel didn't smile once or welcome us. They had plumbing issues in our room so we had to walk a block down the street to their sister hotel which was a downgrade because it was some dodgy back alley hotel. The second night we went back to hanoi city palace hotel and was placed in a dark damp room. It was so damp the bed felt wet and soggy. All our belongings were wet by the next morning! The bed sheets and towels had stains on them and the bathroom was covered in mould. It was disgusting.
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Sabine L. Couples Slovenia, March 31, 2015
Good value for the price

Breakfast, top spot, helpful staff
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Michel D. Couples Switzerland, February 22, 2015
we had a used bed

We were there at the vietnamese New Years Holiday "TET" There were absolutely too few staff for all the work. We had a used bed with lots of hairs and were very disappointed! The staff at the Reception just told us: "could be, we don't have enough staff at the moment." The rooms are accordingly not clean at all and also very humid. I can't recommend this place!
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Gerlinde G. Couples United States of America, January 27, 2015
"Great hotel for a reasonable price"

friendly staff, clean rooms, great lokation
We stayed at the Hanoi City-Palace Hotel for two nights. The staff was extremely helpful and friendly. Rooms are clean and the beds are softer than in most Vietnamese hotels. It is perfectly located close to Hoan Kien Lake and the old part of town. 10 minutes walk away from St. Joseph's Cathedral where you can find great restaurants and shops. For this price you can't find better deal!
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Christine W. Couples United States of America, January 3, 2015
Great Stay; Wonderful Managment & Staff

Management's attention to detail and service, cleanliness of room, location
The staff here went out of their way for every request we had. The manager, whose picture is on the Agoda website, was caring and professional. Management helped us book a perfect one day excursion to Halong Bay. They were great at helping with taxis and directions. One could tell that every employee took real pride in their job and they made us feel comfortable in a city filled with new things and constant bustle! For the money, this was EXTREMELY good value. It may technically be a 3 Star hotel, but everything came together, including room quality and amenities to make it feel more like a 4.5 Star hotel! We did not expect it, but it was also very helpful that almost all employees spoke English - that alone is respite from the intensity of trying to survive Hanoi traffic;)
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Tristan J. Solo travelers Australia, January 1, 2015
peace in hanoi

service, cleanliness, hsbc atm in lobby
Worth spending a bit extra here, extremely tasteful decor, super comfortable bed with giant pillows, clean and airy feel, absolutely no street noise, perfect mid budget antidote to the busyness of hanoi street life. I smashed my phone and the staff looked up a reputable phone store nearby + gave me clear directions, within 20 minutes i was using my new phone and hotel staff helped me activate the SIM. HSBC ATM in the lobby very convenient
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Huong N. Solo travelers Vietnam, December 31, 2014
So so

location, location, and friendly staffs
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Maria L. Solo travelers Australia, December 31, 2014
Place to stay

Staff, location and room comfort
Stay at the City Palace was great. Staff was very helpful, and problem solve oriented. They assisted very quickly, as I had to swap one day of stay, and they were fully booked. The found another place for me to stay and dealt directly with the new hotel with out any extra charge.
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Linxi L. Couples New Zealand, December 28, 2014
Not worth the hype

We booked this hotel as it was in a cheaper price bracket ($90 per night or so?) for Hoan Kiem (the old district), and had positive ratings from reviewers. We often stay in 2-3 star hotels or hostels so I wouldn't count myself as biased or with exceptionally high standards. However, it is first important to know that there is a building restriction in the old area so buildings are not very high, are of a generation gone by and typically only have a small number of rooms (as they appear to be converted from buildings instead of newly built in most cases). Hanoi City Palace represents one of the many hotels that fit this description in the Hoan Kiem district. The decor was old and the facilities well-used. The sink and shower both had permanent brown stains and were cracked from use. The duvet and pillows also felt worn from use. The walls are thin and you can hear the air conditioning units from the building next door, as well as the hot water cylinder, which we thought might have been on the roof of the hotel. The room itself was nothing to rave about either. The location however, is quite amazing and you are in a really nice spot to really explore Hanoi. Our complimentary breakfast was a la carte, and this was quite nice. The hotel also helped us book a tour to Halong Bay, however it appeared that they had providers whom they traded with often (perhaps for commission?) and tried very hard to steer us in the direction of those tours, despite us wanting to explore our options more fully. I do have to commend them for their effort. The staff, although friendly, appeared awkward and did not make you feel comfortable and welcome as they do at all other hotels we have stayed at.
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Customers like this hotel for:
Nearest transport:
  • Le Duan Railway Station (0.5 Km / 6 min walk)
Area recommended for:
  • culture
  • shopping
  • sightseeing
Distance to airport:
  • Gia Lam Airport (4.3 Km)
  • Noi Bai International Airport (21.2 Km)
Customer comments:
  • "Excellent service from staff" , "Good clean rooms" , "Nice location in Hanoi old quarters"
Top attractions in the area:
  • Hanoi Cathedral (0.4 Km / 5 min walk)
  • Nhà Hàng La Salsa Restaurant (0.4 Km / 5 min walk)
  • Bia Hoi 68 Hang Quat (0.4 Km / 5 min walk)
  • Le Thai To Mausoleum (0.5 Km / 6 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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