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Hanoi City Palace Hotel

106 Hang Bong street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Formerly : Hanoi Elegance Sapphire Hotel
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Area: Hoan Kiem District Number of Rooms: 18
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

from 410 reviews

Value for Money
8.9
Location
9.0
Staff Performance
9.0
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
9.1
Food/Dining
8.4
All reviews (410)
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Linxi L. Couples New Zealand, December 28, 2014
Not worth the hype

location
5.3
We booked this hotel as it was in a cheaper price bracket ($90 per night or so?) for Hoan Kiem (the old district), and had positive ratings from reviewers. We often stay in 2-3 star hotels or hostels so I wouldn't count myself as biased or with exceptionally high standards. However, it is first important to know that there is a building restriction in the old area so buildings are not very high, are of a generation gone by and typically only have a small number of rooms (as they appear to be converted from buildings instead of newly built in most cases). Hanoi City Palace represents one of the many hotels that fit this description in the Hoan Kiem district. The decor was old and the facilities well-used. The sink and shower both had permanent brown stains and were cracked from use. The duvet and pillows also felt worn from use. The walls are thin and you can hear the air conditioning units from the building next door, as well as the hot water cylinder, which we thought might have been on the roof of the hotel. The room itself was nothing to rave about either. The location however, is quite amazing and you are in a really nice spot to really explore Hanoi. Our complimentary breakfast was a la carte, and this was quite nice. The hotel also helped us book a tour to Halong Bay, however it appeared that they had providers whom they traded with often (perhaps for commission?) and tried very hard to steer us in the direction of those tours, despite us wanting to explore our options more fully. I do have to commend them for their effort. The staff, although friendly, appeared awkward and did not make you feel comfortable and welcome as they do at all other hotels we have stayed at.
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Paul C. Solo travelers Australia, December 26, 2014
Hanoi City Palace Hotel

convenient clean friendly
10
small hotel in the old quarter. It is convenient and you can walk to most places. The staff are friendly and helpful. room small but.
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Paras Z. Business travelers India, December 16, 2014
Hanoi City Palace Hotel- A Memorable Stay

Very courteous staff, cleanliness in the room, location
10
It was a great stay
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Sjur B. Groups Norway, November 30, 2014
Hanoi City Palace Hotel
3.7
I booked two rooms, at this hotel, they varied extremely in standard. the best one was not good enough. No rooms has windows facing fresh air btw. One room faced a brick wall enclosed between buildings and sealed of by glass walls, the worst one had a window to the hallway and elevator. Staff is very unorganized. They have no clue whats going on. When we returned after a day out, one of our rooms had the door wide open after "housekeeping" had forgotten to lock the door, nor in anyway even close it slightly.
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Angie A. Couples Vietnam, November 1, 2014
good location, room ok

friendly staff, center location easy to access around
6
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Jeff F. Couples Australia, September 15, 2014
Excellent central hotel

The staff are super friendly and helpful. Clean and comfortable.
9.7
Our stay was pleasant and comfortable. We highly recommend this lovely hotel.
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Deborah A. Couples New Zealand, September 12, 2014
Excellent Stay in Ha Noi

Food for breakfast, quietness of the room, the help staff
10
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Matthijs B. Couples Netherlands, August 27, 2014
Good stay

Friendlyness of staff, location, room
8.7
We had a pleasant stay at the hotel. The staff was very kind and helpful. Airport pickup was well arranged and the location of the hotel is perfect
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Lip K. Business travelers Singapore, August 1, 2014
Very Lousy Hotel
2
I had a very bad experience staying in this hotel. I was out for business meetings and entertainment, came back at around 2am the next morning: 1) Main door is locked and I've waited for quite some time before somebody came by to open the door 2) My room was not clean and make up the whole day & night! I've to asked the staff to clean my room after I came in at around 2:15am and they did not clear all my rubbish in the bin One consoling thing is I just need to stay there for ONE night and I will never go back again!
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Kylie M. Solo travelers Australia, July 9, 2014
The staff were fantastic and the rooms very clean.

The staff helpfulness, clean
9.7
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Customer Reviews - Hanoi City Palace Hotel, Hanoi

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