August 19, 2014
Good service, friendly, nice, clean
I like it here. Everything is clean. The room also looks nice. Good service too, they're friendly and really nice. However, I don't like the food. They also don't have any parking lot or garage. No elevator, which helps me to exercise. Anyway, I am please with this hotel. (3.5/5)
August 7, 2014
Stuffy and mouldy smell of bad ventilation
Good location, friendly staff, comfortable bed
The whole hotel building has stuffy and mouldy smell, result of poor ventilation. The tiny restaurant has additional oily smell.
The web site promised city view, but our room only has a small window with interior wall view. As we were so tired and badly needed a rest, we oted to stay for just one night.
Unfortunately, the lift malfunctioned the next morning, we have to walk down with heavy luggage 4th floor down.
I am not going back.
April 13, 2014
We were able to experienced interesting in a sense
Well at guide to another hotel, No need to pay money in that time, Have a good humor at the hotel instead
We, two men reserved a twin bedroom and go to check in the day.
On the reception, woman in charge says
"Today we have only double bedroom remains and that double bed is not so big
that only a couple can sleep. So can you stay at our other hotel?"
We confirm the location of that hotel but it's a little bit further
than the hotel we reserved from the center of the town.
So we said her to let us check the room condition for
that if the condition is enough for our mind, we will stay at there.
But actually, it seems that the hotel is over booking already.
So we gave up and move to another hotel by the taxi the hotel prepared.
(No needed to pay money for the taxi.)
We arrived the hotel instead and check in.
We went up to our room and open the door.
In there, we found that the bed in the room is a double bed
and not so big like only for a couple. lol
Furthermore, air conditioner in the room cannot work
so we have to full open the window to sleep
so we were bitten by the mosquitos a lot.
We hope we will not suffer from malaria.
Like story above, this hotel is really a worth to memorize for us. lol
March 7, 2014
nice staff, good location
It was perfect! We are welcomed by the staff with welcome drinks and fruit. And the staff are able to help us on the tour booking and also buying the ticket. Just it was a bit a bit hard to find the hotel with the small hotel name. However, the location was just perfect where it is in the old quarter area and near to the attractive place - Hoan Kiem Lake.
Will definitely book this hotel again if visit Hanoi in future and highly recommend to those who looking for hotel in Old Quarter area..
February 16, 2014
Good Price, Very Nice Staff, Location
February 1, 2014
Good Location, Attentive Staff, Value for Money
We book this hotel for our first night stay in Hanoi before transferring to Ha Long Bay. Given the low price, we went with a low expectation. Much to our surprise, the hotel is well maintained and clean. In addition, we were given a free upgrade to the deluxe room on level 4 with a nice balcony (highly recommended). We were also grateful that the hotel manager, Frank helped us check on our Ha Long cruise booking even though we did not book via the hotel. My only gripe was the water shower pressure was a little weak. Nevertheless, the hotel certainly got full marks for Value for Money. We will certainly stay with them again again.
January 21, 2014
Superb Hotel and Staff
Cozy, Large Rooms, Great Location
This hotel is very close to the lake. I stayed here twice-- on my first and last day. They upgraded my room to Deluxe for free, yey!! The view from the balcony was awesome!! I got a very large bed and giant TV screen. But really, the gem of this hotel are the staff working there. They took care of me the moment I checked in till I went home. One of their staff even carried my bag, hailed a cab for me and talked to the driver in Vietnamese to take me to the bus station. Very very nice!!!
January 20, 2014
Clean, comfortable stay
Friendly staff, comfortable rooms, location
The staff at Hanoi Eclipse are probably its best asset. They were very friendly and helpful with booking buses and Halong Bay tours (a bit on the pricey end, maybe compare with travel agents), and when I needed to book an extra night after returning from Halong Bay there were no dramas (in fact, I got a bigger room for the same price, albeit, the new shower lacked hot water). Levels of English among staff varied a lot but you could usually make yourself understood. My first room was a little small and claustrophobic but I guess that's to be expected from a boutique hotel of this size. Location in the Old Quarter was quite convenient - lots of trendy bars and restaurants a few streets away and not far from the lake - but the craziness of the Old Quarter can be a bit of a shock to the system if this is your first point of call. Still, I would stay at Hanoi Eclipse again!
January 16, 2014
I love everything about this hotel
Definitely the staff, brekky, location
I may not be able to stop raving about this hotel. This is probably the nicest hotel I've ever stayed in Asia. The staff are incredible. I arrived early in the morning and instead of telling me to come back at 2pm during their check-in time, they gave me welcome drinks and fruits and let me wait for just 5 minutes. How great is that! They have elevators so no worries if your room is at the 5th floor. Their breakfast is really good. You can request additional coffee or bread or fruits all for free!!! Thank you Hanoi Eclipse Hotel. I will be back, for sure!!
January 14, 2014
Clean, comfortable & accessilbe
Friendly staff, always with a smile, attentive to guests &with very good command of the English language, Big, clean bathroom with strong water pressure
We enjoyed our stay at the Hanoi Eclipse. The staff are very friendly & in particular, Mr Jack Son was very quick to respond to all of my emails. A car was ready to pick us up at the airport & was on time to transport us back (with a reasonable fee). The lady behind the reception ( I did not get her name ) is a very sweet young lady, always with a sweet smile & all out to help & answer every querry. The room was clean with nice bathroom & a very strong water pressure, considering that we were on the 6th floor. The location is great & very accessible to almost all tourist spots & can be reached practically on foot. Overall, it is a place worth the value of what we have paid for. Not a thing to complain about.