Back to hotel info

Exceptional 9.3
Based on 1484 reviews

Recent customer comments

Filter by traveler type
Exceptional



based on 1484 reviews
  • Cleanliness 9.4
  • Facilities 8.7
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.2
  • Food/Dining 8.8

Maria A.
Australia
April 09, 2014
Great service & great staff
Great Service, Good Area, Great Breakfast
This is a great Hotel, very close to the lake in Hanoi, in fact you can see the Lake from the 12th floor restaurant. We stayed at this Hotel one night and requested a high floor, unfortunately they could not provide a high floor so upgraded us to a suite. They looked after our luggage for 2 nights while we toured Halong Bay and then we stayed a further 4 nights on a higher floor. This is a great hotel with wonderful, helpful staff. We would definitely recommend this Hotel.

Christine C.
Singapore
April 03, 2014
Impressive staff, service, value for money
Service oriented staff, value for money room, good location
1st visit to Hanoi with an elderly mother and younger sister, the efficient staff provided swift responses to my email queries, settling most of my short day tour plannings. Customer oriented staff greeted us upon our arrival and daily, at the reception, breakfast restaurant, etc. Staff are conversant in English and are well equipped with knowledge and addresses of local shops and eateries, to my pleasant surprise. With their help, we could easily find our way or take the taxi. Special thanks to Mr Tran Thang, Mr Le Huu Phuc, Mr Zung, Ms Hanh.

Andrew S.
United States
April 03, 2014
Great hotel in Old Town
location, staff, bed

Pamela C.
Australia
April 02, 2014
A delight, everything above expectation
Staff approachability and ability to sort out problems. Restaurant exceptional
Good enough to come again and recommend to friends

john S.
Australia
April 01, 2014
Great location, great staff, nicely fitted out
Staff, Decor, location
This is a terrific little hotel. Really friendly & helpful staff, location is excellent as is the food. Rooms were very stylish - highly recommend it.

Paolo B.
Italy
March 24, 2014
boutique hotel, very good location, friendly staff
room very clean, directly in the old quarter, friendly staff

Scott P.
United States
March 23, 2014
Amazing staff made our stay
Friendly helpful staff that gave us great guidance of Hanoi.
Our stay at the Elegance hotel was amazing. Checked in very quickly, had welcome drink and tour of our room. Staff checked on our other reservations to be picked up for Halong bay trip. Mnager personally checked up on us 2x to make sure we were enjoying our stay and all questions were answered. Amazing location, Awesome staff, very affordable. All in a lll two thumbs up.

chris H.
Hong Kong
March 21, 2014
clean, friendly, excellent
close to the city, easy transportation, friendly staff
excellent hotel, highly recommend, with great breakfast and staff

chris H.
Hong Kong
March 21, 2014
pleasant, excellent, great service
clean, new, friendly staff
must recommend! can't believe there's a super great hotel in Hanoi with good price.

chris H.
Hong Kong
March 21, 2014
pleasant, happy
excellent service, super friendly and attitude
we have excellent time living there, very clean room, has everything. staff are super nice and supportive