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Exceptional 9.3
Based on 1486 reviews

Recent customer comments

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Exceptional



based on 1486 reviews
  • Cleanliness 9.4
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.2
  • Food/Dining 8.8
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chris H.
Hong Kong
March 21, 2014
pleasant, happy
excellent service, super friendly and attitude
we have excellent time living there, very clean room, has everything. staff are super nice and supportive

Teresa S.
United States
March 18, 2014
Absolutely perfect in all ways!
The staff, in- room computers and the cleanliness
So perfect (and I am rather particular)! Loved the staff. Can't say one single bad thing. The only improvement could be larger coffee cups for us coffee drinkers!

Kevin W.
United States
March 17, 2014
Absolutely Fantastic
Cleanliness, Attentive Staff, Centrally Located
This was our first time in Hanoi and without a doubt Hanoi Elegance Hotel made the experience memorable. We were welcomed warmly by hotel staff after a long, grueling 4 hour journey on Vietnam's back roads. When they personally walked us up to our room, the room was absolutely spectacular, clean and with a complimentary bottle of wine. A few other examples of how great the hotel / hotel staff is at Hanoi Elegance: - I got lost on my way to a spa they recommended. I called the hotel and within 2 minutes a staff member picked me up and drove me to the spa location - My friend wanted to go to the Water Puppet show and so a staff member walked over to the ticket stand to buy the ticket and setup the showing. - We had to leave for the hotel 30 mins before the buffet breakfast opened. They packed containers for both me and my friend to take with us. Overall, a great experience. I will most certainly be going back there again and I have just recommended the hotel to a colleague of mine who will be going at the end of the month.

Noam S.
Israel
March 14, 2014
Great Hotel, Amazing Staff
Great Location in the Old Quarter
We stayed for 3 nights and enjoyed the hotel very much. The location is great to explore most places by foot. Rooms are nice and spacious (we were upgraded to the large family room), and the view from the restaurant at breakfast is really nice.

Virginia J.
Australia
March 13, 2014
The hotel surpasses on every level
The comfort, the attentive hotel staff, the buffet breakfast
This is the second time in seven months that I have stayed at the Hanoi Elegance Diamond Hotel, and I will stay there again in August 2014 when I return. It is aptly named as elegant it is on every level. I would not stay anywhere else, it is the sort of hotel that leaves a lasting extremely pleasant impression. Breakfast is one of the best I have encountered, changes daily.

rahaimi K.
Malaysia
March 12, 2014
very good customer service
affordable, very good customer service and good wifi
the hotel customer service was very good. the hotel is small but nice. we was given free room upgrade by the hotel staff. breakfast was good. room is tiny for 4pax but is well decorated. this hotel is well reccomended to every 'new' traveller to Hanoi.

Lucien N.
France
March 07, 2014
Excellent hotel in the old town
Quiet, professional customer services, good food
Thanks to a very nice and professional team (front desk and restaurant) we had an excellent stay in this hotel which we warmly recommand. The rooms are quiet although the hotel is in the old town. Excellent food in the top restaurant with a view on Hanoï

Derek R.
United Kingdom
March 05, 2014
Excellent value for money
Comfortable, clean room, very good restaurant, good location for sightseeing.

Christopher C.
United Kingdom
March 02, 2014
Lovely hotel, great staff
Staff, rooms, breakfast
The rooms are lovely they also come equipped with a DVD player and a laptop which is a nice touch. The breakfasts are part buffet and part cooked to order which were really good. However, the hotel is exceptional because of the staff. They could not be more helpful, friendly or attentive and that's why I would recommend this hotel to anyone. Oh the location in the Old Town is also pretty good :-)

Jocelyn N.
France
February 27, 2014
Nice and well located
Location, breakfast, lovely room
The hotel was enjoyed by the 12 of all coming from various countries. It is central, breakfasts were lovely and varied on the 12th and last floor, and the room was neat and clean, in addition to having been so nicely prepared with decorations for our arrival. A good find in central Hanoi.