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Hanoi Elegance Diamond Hotel

32 Lo Su street, Old Quarter, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Exceptional

9.3

based on 1438 reviews

1058 reviews in English

Value for Money
9.2
Location
9.3
Staff Performance
9.3
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
9.5
Food/Dining
8.8
All reviews (1438)
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Alin N. Couples Romania, May 27, 2013
Good for a night layover

Central location, sightseeing
7.7
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Choon R. Groups Malaysia, May 26, 2013
A very good and happy experience !

Clean room, great breakfast, excellent staffs that provide superb customer services.
10
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Itai G. Couples United States of America, May 25, 2013
extremely helpful staff

great location, attentive staff, comfortable rooms
9.7
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Cynthia D. Solo travelers United States of America, May 25, 2013
Great deal

price, service, location
9.3
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Pei M. Groups Malaysia, May 25, 2013
Excellent hotel in Old Quarter

Friendly staff, good location, clean room
6.3
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Pei M. Groups Malaysia, May 23, 2013
Value for money

Friendly staff, great breakfast and good location
6.3
The staff was kind and helpful, helped us to arrange a short half day trip before we leaving Hanoi. Although it is just a few hours short trip but we visited a lot places and took a lot of pictures. Thank you so much for your kind arrangement. The room was clean and comfortable and the food at the restaurant was great. The sound proofing a little poor we can hear noise from other room loud and clear. The hotel well located in the Old Quarter, great for sightseeing. Overall it was a great little hotel we would stay there again.
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Shane B. Couples United States of America, May 18, 2013
Great little hotel punctuated by excellent staff.

Comfortable facilities, good food and great staff.
9
We stayed at the Hanoi Elegance for two night, one before our cruise in Halong Bay and one after. Overall it was a great little hotel. The rooms were comfortable and the restaurant upstairs is quite good. The room was rather quiet even though you are surrounded by the sounds of Hanoi. We had a bit of a problem with an overpowering fragrance used in the room the fist night, but it was eliminated the second night. The best part of the hotel was the staff who all spoke good English and were always friendly and attentive. There is a nice walking tour from the hotel that the staff gave us a map of upon checkin. Most things we wanted to do we're within walking distance, but if we did need a cab, the hotel staff were very helpful with that. This is a great little Hotel in Hanoi.
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Shaun P. Couples Singapore, May 16, 2013
Decent Hotel for the Price

Good Food, Location and Service
5
Decent hotel well located in the Old Quarter, great for sightseeing. Keep in the mind that the rooms are very close to each other and there is poor sound-proofing so bring ear-plugs. Restaurant had great food but very slow service and food delivery. Counter service was prompt although not very friendly during departure. Bed was comfortable!
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Ysidro M. Couples United States of America, May 15, 2013
Enjoyable stay

Service breakfast friendly staff
8.7
All very good and would recommend. Only negative was mediocre shower with poor drainage and only one elevator for 12 floors.
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Max B. Couples Australia, May 14, 2013
firstclass reasonableprice

location attentive staff food
9.7
excellent on returning from halong bay we were told we have surprise and we were upgraded to diamond executive suite absolutely amazing
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