Back to hotel info

Recent customer comments

Filter by traveler type

based on 1488 reviews
  • Cleanliness 9.4
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.2
  • Food/Dining 8.8

Mark T.
July 21, 2012
Excellent hotel at a great location
Clean, modern, good location, rooftop restaurant
This is a highly recommended hotel which is located at a good location in the Old Quarters section. Stayed at the deluxe double room, which was equipped with modern designs. Room was really clean and quiet and I really enjoyed the rooftop restaurant. Shopping is just a stone throw away from the hotel.

Adeline G.
July 19, 2012
Fantastic stay!
The staff
Our first trip to Hanoi and the stay at Hanoi Elegance Diamond made it all worthwhile! The staff were great - friendly, warm, went to great lengths to help. The rooms were fantastic, and the location was too convenient, especially after a long day of walking! If we were to visit again, there's no where else we'd stay again :-)

Darryl C.
July 19, 2012
"Great hotel in Old Quarter-Hanoi"
Most attentive staff who could not do enough for you!
We stayed here in October 2012 with another couple. First time in Hanoi and Vietnam. We would recommend this boutique hotel it was amazing! The staff was unbelievably friendly and could not do enough for us. Each night returning from our daily activities the door person would greet us with 'welcome home'. The small restaurant on the top floor had fantastic views of Hanoi and we ended eating there most evenings as the food was terrific. The staff helped us with our pre-arranged itinerary and suggested other alternatives as well. We are now facebook friends, apart from Sapa definitely the best part of our stay at Hanoi.

Mark T.
July 16, 2012
Recommend this excellent hotel
Location, cleanliness and friendly staff
This is a very excellent and modern hotel located at the Old Quarters. Receptionists are extremely nice and friendly. I stayed at the deluxe double room which has nice modern designs. There is even a laptop in the room for you to use. Street shopping is just a door step away which is very convenient.

Maeve A.
United States
July 15, 2012
lovely hotel, excellent service, small room/window
excellent service, rooftop bar, good food
We had a wonderful stay here. The hotel is very modern with nice amenities--rainforest shower heads were a plus and the rooftop bar was really nice, though a little small. The food was delicious. Also, they took really good care of us--my sister was sick and they checked on her every hour while I went to the pharmacy. The room was pretty dinky and the window was really small, but the our stay was lovely and we would have liked to stay longer.

Maeve A.
United States
July 15, 2012
really nice hotel, great location, small rooms
Great rooftop bar (though small), excellent service, good food
Loved it here. We tried to stay longer, but they were booked up. Really nice rooms, though our window was small, perhaps because we were in a "quiet" section of the hotel--even though we had requested a street view. But, the rooftop bar was lovely and the food was good and not expensive. Service was excellent--more like a 5 star hotel!

stephen N.
New Zealand
July 13, 2012
lovely hotel to match lovely & caring staff
Hanoi Elegance treated us like lovingly family. So helpful and caring, seemed to have our best interests at all times. Room was perfect, spacious, very clean, total pleasure to stay there. very good location

Steven B.
July 12, 2012
Best hotel on our entire trip
Just awesome
It was hard to choose a hotel in Hanoi from, because they all have great reviews and are similar pricing. We ended up choosing Hanoi Elegance - and we were not disappointed. Firstly - Customer service. Just brilliant. After booking on Agoda, i emailed the hotel directly to get recommendations on a Ha Long bay cruise and an airport transfer. I started going back and forth on email with Tuan Tran, and he was great. so helpful, giving us so much information (and prompt responses too). Then when we got to Hanoi - our transfer was there waiting for us. When we got to the hotel, Tuan Tran was here to welcome us. Because Vietnam air changed our flight out of Hanoi, we had to change our Ha Long bay tour. Tuan worked it out for us, and allowed us to change the nights we had booked at the hotel. After we went out for lunch, we got a 100.000Dong bill that had a tiny rip in the corner, and noone was willing to take it. After asking reception, the girl was happy to go to the bank and change it for us. We left it at reception before going to Ha Long Bay, and as soon as we walked back into the door upon our return 3 days later - she was so prompt to give it back to us! That is service! Both rooms that we have had over our stay (before and after Ha Long) have been so nice. Spacious, good TV, iron, ironing board, modern, clean. I can't fault it. They even have laptops connected to internet! super cool. The breakfast is really nice too - great selection. I have stayed in many 5 star hotels, and this hotel is up their with a 5 star hotel - and yet it is only 3.5. Great value for money. I will recommend Elegance Diamond to anyone who comes to Hanoi. Room Tip: Every room seems great!

Joerg K.
July 12, 2012
Good location in the center of downtown
location, nice rooms with stylish decoration
this boutique hotel is conveniently located in the heart of Hanoi's downtown area. The lake and restaurant streets are in walking distance. The rooms are modern and stylish decorated, a fruit bowl was provided during check in. For some reason, a 2nd adult is not standard in the booking and cost additional charge. We have not found a way how to book for 2 adults though. Hotel rooms can be noisy in the morning hours.

Scott C.
United States
July 10, 2012
Very nice centrally located hotel
Wonderful staff
This was our jumping off point in Vietnam. The hotel picked us up, whisked us to the lobby, gave us fruit juice during check in and made us feel very welcome. While small, the Hanoi Elegance Diamond was clean and had reasonably large rooms. The bathrooms are spacious. The best part of this hotel are the two women at the front desk who speak incredibly good English. They said it is from watching so many American movies!