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Recent customer comments

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Exceptional



based on 1485 reviews
  • Cleanliness 9.4
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.2
  • Food/Dining 8.8
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Crystelle C.
Australia
May 01, 2012
Great hotel and fantastic service
Comfy beds and laptops included in every room
We stayed at the Diamond for three days last week and loved it. Although the rooms are small to medium sized (as with most hotels in Hanoi) they are beautifully decorated, very clean and have huge bathrooms. What really stands out at this hotel is the staff. They speak excellent English, are super friendly and went out of their way to be helpful. They also provide guests with a fabulous map of Hanoi (very detailed) which was a lifesaver! A laptop is included in every room free of charge and their wi-fi is very strong and reliable. The hotel is in the heart of the Old Quarter and only a five minute walk from Hang Gai st (famous for it's silk boutiques). It's also across the road from Namaste restaurant (rated number 1 on Trip Advisor)and we had a great Indian meal there. The buffet breakfast at the Diamond was very good and also included a great a la carte menu. Wouldn't hesitate to stay here again.

Susanna W.
Singapore
April 29, 2012
Lovely hotel,room clean &nicely furnished
Convenient location,easy access to Old Quarter,Hoat Kian Lake
hotel staff's service is good, including those at the cafe 'gourmet corner'. on 2nd floor of the hotel is the spa, is good for relax after day tour.

Philip J.
New Zealand
April 29, 2012
Great hotel with amazing staff
The location, service and standard of the accommodation is great.
We arrived at this hotel via an early morning flight. Unfortunately our deluxe room was not ready, so they immediately gave us the option to upgrade to a family suite at a minimal cost. After a few hours at the hotel we complained of noise from building works next door. The staff then upgraded us even further to an executive suite, at no extra cost. This will demonstrate how accommodating these people are. The staff do every thing they can to make your stay enjoyable and assist in any way they can. After a 2 night stay in Halong Bay, we returned and they were so welcoming, it was like returning home. The rooms are comfortable and very clean. The beds are the most comfortable I have slept in throughout Asia:) I would have no hesitation in recommending this hotel and its lovely staff to anyone thinking of visiting Hanoi.

veronika P.
Australia
April 25, 2012
love love love this hotel
beautifully building, great resturant food and views.
having spent one night here before our Ha long bay tour we returned to stay one more night before leaving Vietnam. the staff remember us, had my laundry and bags waiting for me in our room. the food at breakfast was so good and the views are great up on the 12 floor restaurant.

Rodger W.
New Zealand
April 25, 2012
Elegant in Every Way
Great staff, delicious food, lovely room, blissful spa
We enjoyed everything about this hotel from the moment we arrived until we left 5 days later. The staff were fantastic, very friendly helpful and happy. The room was lovely and we all enjoyed it even though we were sharing with our 12 year old daughter. She really appreciated the bath and the lovely orchid in the vase by her bed. The La Siesta spa package we chose was very relaxing and enjoyed by all of us too. A very nice way to spend 3 hours on a Sunday afternoon after two days of all-day walking around Hanoi. My husband enjoyed it more than I am sure he will let on to his Rugby mates! The breakfast selection was very tasty and my poached eggs were perfect with the most orange yolks I have ever seen. We also ate at the Gourmet Corner or the rooftop terrace for lunch and a number of dinners. We chose Vietnamese food for lunch and dinner and it was always delicious and beautifully presented. The whole experience at Hanoi Elegance Diamond hotel was elegant in every way, a wonderful place to stay.

Lisa N.
Australia
April 24, 2012
Beautiful boutique hotel, great restaurant
Very clean hotel, friendly staff and great cheap restaurant
the hotel was in a great location, easy walk to the lake and around the old quarter. the staff had good english skills and were very helpful in providing advice on what to do and where to go. the restaurant was great, not a huge variety but very well priced for a hotel.

veronika P.
Australia
April 24, 2012
wonderfull alround hotel
very beatiful hotel
organized hotel transfer as were arriving at airport very late. our flight was delayed and our driver thankfully waited and got us to the hotel around midnight. the front staff opened up the hotel and checked us in quickly and upgraded our room. very friendly, highly recommended.

Christina L.
Norway
April 23, 2012
Wonderful hotel with fantastic service
Great location, fantastic service, lovely rooms and comfy beds!
We had a wonderful stay. The staff were so helpful, spoke perfect English and were able to help us with all our requests. We even were upgraded without asking. Nice sized rooms, comfy beds, nice bathrooms, lovely rooftop bar and great breakfast buffet. Would definitely stay there again

Gaynor C.
Australia
April 22, 2012
Simply the best for service and attention.
Relaxing, comfort and fantastic service
During a recent trip to Vietnam, we stayed at this lovely hotel twice with a gap in between to visit Halong Bay. Both our one night stays were made immensely more pleasurable by the superb service afforded us by the hotel's staff. After our trip to Halong we were greeted by the staff as if we were long lost friends, a friendly 'long time no see' was so nice, especially after a tiring drive back to Hanoi from Halong. We had left some of our luggage at the Hanoi Elegance Diamond Hotel as we only needed a few things for the two day trip to Halong. Upon our return, my husband started to mention our left luggage and the receptionist informed us that our luggage was already in our room. The reception staff also anticipated our need for a taxi to take us to the airport the following morning, so that we could catch our return flight home to Australia, in fact nothing was left to chance. This hotel runs a 'well oiled machine' and although it is not a 5 star luxury hotel, for those of us who appreciate a smaller, more intimate and comfortable hotel, this one has the lot. Both our rooms before and after our Halong trip were very modern, exceptionally clean with lovely bathrooms. You even have a computer in the room, just in case you have forgotten your iPad or laptop. Don't go past this hotel if you want to stay in the middle of the old centre of Hanoi. The Hanoi Elegance Diamond will be our first choice should we return to Hanoi in the future.

Gaynor C.
Australia
April 21, 2012
Simply the best! A peaceful haven in a busy city.
Excellent staff service and lovely rooms
We cannot praise this hotel enough, quite simply we wish we had booked it for our whole trip. As it was we had booked one night before leaving for Halong Bay and one night upon our return prior to our leaving Hanoi for our trip back to Australia. We had just returned from Sapa the morning of our first booking and as our arrival was so early, a room was not ready for us. This was of no fault of the hotel, I should have booked the previous night so that we could check in early (6.30am), however the staff were kindness itself and offered us the use of the lounge area and downstairs bathroom to at least rest and clean our teeth. After an hour or so (check out is 12.00 m.d) the manager suggested that as a room was not free as yet, we might like to go up to the 3rd floor and make use of the spa room, so that we could shower and change until our room was ready. This we did and our room was ready within the hour. The beds are wonderfully comfortable and the rooms are luxurious. The breakfasts in the top floor restaurant are also great, we ate dinner there one night and were delighted with the quality of the food and attentive service. We both also booked a massage treatment at the hotels' spa and it has to be one the best massages we have had. My husband needed to find an ANZ ATM at one stage and the concierge escorted him, complete with umbrella to the nearest ATM and back again. The service was just as good on our last day staying at this wonderful hotel. Quite simply this is one of the best hotels in Hanoi. 5 Star service and comfort in a lovely boutique hotel at a fantastic price.