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Hanoi Elegance Diamond Hotel

32 Lo Su street, Old Quarter, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Exceptional

9.3

based on 1438 reviews

1058 reviews in English

Value for Money
9.2
Location
9.3
Staff Performance
9.3
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
9.5
Food/Dining
8.8
All reviews (1438)
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Xia S. Business travelers China, May 18, 2016
Excellent hotel with excellent service
6.7
This is the most impressive hotel I have ever stayed . Very good management very good service .
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Mindie A. Solo travelers United States of America, April 20, 2016
na
5
na
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Junsang H. Solo travelers South Korea, April 14, 2016
Perfect!!!
6.7
first of all Location is so good. Because this hotel is near from hoakienlake. Second, Service and All of staff are very nice. Last, 12th floor restaurant is very perfect. Especially all of food is so delicious... If i will go to hanoi, I will choose this hotel~ Really thank you Hanoi Elegance Diamond Hotel about about Making beautiful memory
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Koh E. Business travelers Singapore, April 14, 2016
NICE HOTEL
6
Excellent Staff attitude and service!
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Daniel C. Couples United States of America, April 9, 2016
Best Customer Service Ever!
6.7
The guy that helped check us in was very helpful. Even when out of his way to buy a sim card for me and they were able to help me connect it to my phone and get it working. Also, they came out of the hotel to help me not get ripped of by the taxi driver. Thank you
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Joseph C. Couples United States of America, March 26, 2016
Excellent value
6.7
Staff was outstanding..helpful and spoke impeccable English. Would highly recommend
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Kristie D. Business travelers Canada, March 23, 2016
Great hotel and great staff

comfort of the rooms, the friendliness of the staff,
10
I travel extensively and I don't encounter staff in any other place who are as friendly and helpful as the staff at the Hanoi Elegance chain. They go out of their way to assist you. I have stayed at a number of Elegance hotels in Hanoi and am never disappointed. The breakfast selection is great, the rooms are very clean, comfortable, and modern. I frequently order room service and it is fast and tasty. You won't be disappointed with your stay if you choose this hotel.
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Pei W. Business travelers Malaysia, March 10, 2016
Hanoi Elegance Hotel Review
5.3
Convenience location for traveler, eating, drinking, or buying souvenir can be find nearby the hotel area.
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Margaret W. Couples Australia, March 3, 2016
Great staff, great little restaurant, handy locati
6.7
This is one of those hotels that grows on you as the days pass. The rooms are comfortable, yet fairly spartan and without particular aesthetic appeal. However the cheerful and helpful staff go out of their way to make everything right. The breakfast is varied and of high quality and the restaurant serves good food that is not much more expensive than many other local restaurants. An unexpected pleasure.
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Paul D. Families with young children United Kingdom, February 22, 2016
Wonderful stay, fantastic staff

Cleanliness, staff friendliness, food
10
Great staff, very clean, very good location. Staff could not have been more helpful. Will visit again.
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